MacBook Pro 2011 17" hard freeze

Shamash...when doing the AHT was your mac charging at the same time or already fully charged? was it plugged into the mains supply ?

OTHER tests;
does anyone have connection to internet when playing or using Apps when this happens ?
Is snitch installed and what is it reporting during freeze, or is there any other App working including time etc ?

Does Mac dim when freeze occurs as per usual normally after a few mins (depends on your setup)?

You can also try setting up auto user switching from the menu straight away to see if this works
Or Fanning the mac with cool air into the vents.
Or keep changing the fans manually using SMC or something continuously to see if this helps.

Let us know if anything helps from the above.

Nicholas

I'm joining the Hard Freeze club.

Got my mbp 15" 2.2GHz march 8.
Have had 2 freezes so far, doing multicore rendering in After Effects CS5.
These have been hard frezees, meaning total lock-up, I was not even able to move the mouse.

I have since the installed iStat, and I've had my fans at 6200rpm on only 20-30% CPU load.
My temperature has peaked at 94c, but generally stays in the high 80's

I called Apple and asked for it to be returned, so the will pick it up one of the following days now, and I will get a refund.

Ironically, I'm going to buy it again, but I'm hoping to get a model without the problems.

I feel that, since this is not a problem that's affecting all new mbp's out there, I'd rather go for a new replacement than try and get this one "fixed". To me, it's broken, end of story. At this steep price, I'm not looking for a patch solution. I'm paying through the nose for a product I expect to work form the start.

Michael K wrote:
2. it looked like the graphics chip had lost its power, saw the following error message in the logs
+ATIFramebufferNI::setPowerState(0xffffff800c4f3000, 0 -> 2) timed out after 45117 ms+

do you other guys have this error as well after the system froze?

You don't need to repair the hard drive from the Install DVD and use Safe Mode. They do the same thing, so one or the other will suffice (but the hard drive should be repaired every single time you have a hard freeze, since a forced shutdown can create hard drive problems).

Also, this isn't as important on a brand new machine since it hasn't been substantially altered with software updates, but, as things go forward, it's important to boot normally and use Disk Utility from the hard drive (rather than the DVD) to repair permissions.

Wishing all of you the best of luck. I'm sure loving my 13-incher, but my game-playing is limited to solitaire and Bookworm so I'm not seeing the problems you are seeing with graphic-intensive games.

Nicholas N-

My computer was fully charged but plugged in while doing the AHT.

I do have connection to the internet during my freezes.

Mac doesn't dim, atleast not for 10ish minutes. However, fans eventually stop and music turns off.

Looking forward to calling back in to Apple in a few hours and getting this finished.

shamash,
before you contact Apple (and by the way let us know what they say) - please try this...

Boot up into AHT (D key) (make sure you have less than 70% charge and more than 20% charge on your battery, and the power connector is in). Then do the std test and repeat a few more times without restarting - Do you get an error such as- tmp' error ??

Shamash... (as to the above...It Is Important to run AHT when battery is not fully charged and plugged into charger..as mentioned above) _ an error will definitely not occur if already charged or running test from battery only.

You boot up holding the 'D' key down and do the test the error will appear there (If it does). You have already done this 8 times and it would have said passed in the Apple Hardware Test screen. When you reboot normally you can again see the error under about this mac - more info and then diagnostics. Let me know how you get on.

So even though the test said I passed 7 times, the diagnostics tool says:
Apple Hardware Test:

Last Run: 3/10/11 9:07 PM
Version: 3A209
Loop Count: 4
Result: User stopped tests.

I'll unplug it and let it just run the tests until it dies and post the results when I turn it back on.

Ohhhh I misread your original post. Apple had me run looped tests, so stopping the tests is the only way to, well, stop the tests :P Regardless, I'll die down to 20% and do tests then once you respond to the looped thing.

Shamash you just need to run the STD test a few times it takes a few minuites each time, you do not need to do the extended tests they take ages. You can run the Apple hardware test when your charging your mac and the battery reads anything from 20% to 70%. so if your battery is around there or half full you can plug the charger in (if its not already plugged in) and run the tests now. Get back to me when your done

I've had issues with the finder beachballing & then it drops or locks up when trying to open my external drive, so I erased my drive, reloaded OS X & setup migration assistant this morning. maybe the first batch out the door wern't right - ifixit complained about too much thermal paste on the chips & heatsink. I've had no heat issues, but haven't worked the computer very hard yet before last night & didn't have my stuff migrated to it yet - so this was on the factory install build & a new acct with a few apps installed.

Sorry for getting back to this so late, but I ran more hardware tests at around 50% battery power and charging, and they still came back without anything.

I just reinstalled OSX and am currently migrating ONLY my Applications Folder from my Time Machine backup.

Throwin an update in... I reinstalled OSX and only took my applications from my Time Machine backup... same old issue still here. I'm trying to get ahold of the Apple guy I was talking to yesterday but its proving to be kinda difficult.

RMA issued today. Sending my machine back for a full refund. I'm going to wait until they figure this out before handing over my money.

What is beyond hilarious it would have taken one person a day to reveal all of this to Apple before the thing was released. I wonder if their QA department only checks iCal and Mac Mail?