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MacBook Pro 2011 17" hard freeze

Overheat? The fans revved and suddenly I could use nothing but the cursor. Had to hold down the power switch to kill all and then re-power & startup. I wasn't doing anything unusual, but I had 7 apps open and was amid an auto-backup to TimeMachine.

Just a little disillusioned and concerned, wondering if anyone else there has experienced a hard freeze like this.

macbook pro 17" 2011, Mac OS X (10.6.6)

Posted on Mar 1, 2011 11:15 AM

Reply
2,292 replies

Mar 20, 2011 4:11 PM in response to Rensoom

If you want to see yet another problem with the new MBP 2011, let your battery drop below 80%, change your battery indicator to 'Time' mode, plug in your magsafe and wait about 2 mins for the recharge time to stabilize, then start taxing the CPU. Your recharge time will start shooting upwards of 10+ hours and after a couple mins, the laptop will stop charging the battery altogether.

Mar 20, 2011 4:16 PM in response to Rensoom

I have another week to return my MBP, should I return it and wait for the problem to be solved?

If Apple does address this, and it can't just be fixed through an update, will they have a recall?

Basically, what I'm asking is if I hold out and it turns out to be hardware issue, am I screwed?

Message was edited by: Mike282

Mar 20, 2011 4:20 PM in response to Mike282

Mike282 wrote:
I have another week to return my MBP, should I return it and wait for the problem to be solved?

If Apple does address this, and it can't just be fixed through an update, will they have a recall?

Basically, what I'm asking is if I hold out and it turns out to be hardware issue, am I screwed?

Message was edited by: Mike282


If it is a hardware issue and they consider a piece of hardware to be faulty in all of the machines - they should definitely go with a recall, or at least provide everyone with an exchange possible in the nearest apple support service.. or whatever it's called where they repair stuff 😉

Mar 20, 2011 4:23 PM in response to Mike282

Mike,

By default it's supported for a year. If you have applecare, then it's supported for 3 years. If you bought it with the right kind of AMEX or any other credit card with warranty extension then it's supported for 2 or 4 years (respectively).

Logic would suggest that either apple fixes this or they quit selling computers 🙂. I believe the policy is that after three returns they have to give you a new computer (that part is pure hearsay on my side).

So, I'd say you're probably fine. However, if you don't need the computer (or cannot use the computer) until the fix, then I would just take it back.

Mar 20, 2011 5:00 PM in response to Rensoom

My machine has been freezing everytime I render a large file in C4d, or edit some large files in AI or PS (500-600mb) with a few small apps running in the background (pandora, iphoto, chrome, itunes). When I need to Save a file out of PS or any CS5 app after I've used a lot of processing power, I get a beachball and I need to do a hard reset. Everytime. I did a clean install of osx, then installed cs5 master, and it still happens. *** apple

Mar 20, 2011 5:18 PM in response to Andrew Preece

Andrew Preece wrote:
I have been able to reproduce the issue with my new 15" MBP 2.3Ghz.

I had 4 copies of "openssl speed" running for 30 minutes with no issues... if I start smallluxGPU and set it even to just 4 cores + GPU while all the openssl commands are still running, it took less than 30 seconds for the UI freeze to occur!

So weird. Usually I'm the first guy to run into problems like this, but I'm replying to your post while running four instances of "openssl speed" and while running SmallLuxGPU on all 8 CPUs + GPU and it's been going for over 1300 seconds with no crashes or hangs. I need to stop tempting fate I guess.

[(screenshot here)|http://home.earthlink.net/~kfscoll/images/MBP stresstest.JPG]

FWIW my fans were pegged at full speed (6200rpm) but my CPU temp never exceeded 92C and actually dropped to around 88 before I quit.

MacBook Pro 2011 17" hard freeze

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