MacBook Pro 2011 17" hard freeze

Hello Javier BCN,

As far as Tests are concerned, please wait for someone else'e response, I have no idea anything such to test your hardware, I mean Hardware testing is other thing, but testing if its working fine... is something like,, if you able to use every part of it, undoubtedly, IT IS WORKING FINE... Hard Freezes in MBP 2011 have been suggested by many as having being solved by updates, Software as well as Firmware update ( I guess one was announced recently), this is the link for that: http://support.apple.com/kb/DL1382

If still your problem persists, you can probably get it replaced in the country from where you purchased it, or if you are not in that country anymore, I guess there is little Apple can do, unless you have Apple Protection Plan purchased back in your country from where you purchased this laptop. If you do have APP you can simply tell them the problem, they will get it checked and if needed would even replace it for you.

All the best.. Cheers!

lukeydukey just replied before me.. !!

Message was edited by: MacFreak

Check out this link:

https://discussions.apple.com/thread/3013824?answerId=15394278022#15394278022

Someone has told RAM to be the root of problem and once it is replaced. The issue is gone and doesn't reoccur.

For those who want to make the freeze happen, they can do so by opening webgl aquarium on Google chrome and selecting 1000 fishes.

However many have claimed that it was due to some problem with Google chrome not with apple. So also try to have a try of it on firefox.

From the 90+ pages I read it seems to me that (in layman's terms)

i) you can check the SATA connection speed for the superdrive dvd and see whether its 6 or 3 (refer to : https://discussions.apple.com/thread/2768351?start=165&tstart=0)

ii) if 6, then the problem should not be presented at all (anyone still experiencing the problem with speed 6?)

iii) if 3, then basically the problem seems to be related to this and some people in the forum have managed to talk apple into replacing their mbp for a newer version (verifying that it is the new speed SATA).

Fixes documented in this forum include:

- forcing the MBP to use integrated graphics only

- forcing the MBP to work in 32 bit and not 64 bit

- manually raising fan speed to aid cooling

Sincerely hope that the problem is addressed in Lion

maddeen wrote:

Can someone please link me

a) a tool which shows temperature of the components

There are several different widgets that can do that.

http://www.apple.com/downloads/dashboard/status/temperaturemonitorwidgetedition. html

http://www.apple.com/downloads/dashboard/status/hardwaremonitorwidgetedition.htm l

http://www.apple.com/downloads/dashboard/status/istatpro.html

Hi everyone,

I wrote up on page 99 (https://discussions.apple.com/thread/2768351?start=1470&tstart=0) that my brand new top end 2011 MBP 15" is freezing and white screening me.

I'm currently stuck on a boat in the Pacific, not back in NZ till September with a Mac with a white screen. It shows the grey apple on start up, then the whirly wheel, then just a white screen, then the fan starts winding up. This is happening every time I start it up.

Unfortunately I am new to Macs, having wanted to have one for years, and now it's broken, and I have no idea what to do. I have very limited web access and no manuals with me!! All I can do to turn it off is hold down the power button till it powers down. I know this sounds pretty dumb, but can anyone give me any ideas of how I can maybe get a visible screen again - or do I just put it in a box for 2 months?

Please help!

James

I think you forgot what you have post in pervious pages.

Let's have a review

P.99 from jpcwa ================

Freezing issues on the MacBook pro are caused by 1 of 3 things.

1. Electrical issues. ......

2. The Ssd drive its self......

3. Bad thermal control and design. i.e. overheating.....

Now, since your logic board has been replaced we can assume #1 does not apply here.

.....

.....

==============================

P.100 from jpcwa =================

from jpcwa

==========================

P.100 from hokoonho============

The point is that the "Early batch" MBP may experience such problem, Apple Care just older a replacement that contains the same faulty chipset. This is the "FACT" the first batch of Intel chipset are faulty, this is a well know problem! All PC vender just wait until Intel recall the first batch of chipset, However, Apple rush and still using the faulty chips. MBP purchases after May 2011 didn't have this issues since they got a revision chipset.

==============================

From the beginning to the end, I am saying there is a hardware problem!so, the truth is that you reject the point that the problem related to logic board.

So, don't hijack others opinion and fooling people arround.

@jamessailingthepacific

mate your solution is not so hard, as long as you find a DVD installation of a latest Snow Leopard build (or Lion) in DVD. find a version ISO after 10.6.7 of snow leopard, burn it to a dvd and reinstall it. You need internet though, so you can go to an internet cafe to download it. try also safe mode http://support.apple.com/kb/ht1455

let us know how it goes.

about Freezing MBPs, guys, MacBooks shouldnt freeze. Give them back to apple and demand a refund!

I think you should perform an Apple Hardware Test (AHT) too. That might be a good idea. You'll want to make sure thst this is not related to anything with the hardware.

http://support.apple.com/kb/ht1509

jamessailingthepacific wrote:

Hi everyone,

I wrote up on page 99 (https://discussions.apple.com/thread/2768351?start=1470&tstart=0) that my brand new top end 2011 MBP 15" is freezing and white screening me.

I'm currently stuck on a boat in the Pacific, not back in NZ till September with a Mac with a white screen. It shows the grey apple on start up, then the whirly wheel, then just a white screen, then the fan starts winding up. This is happening every time I start it up.

Unfortunately I am new to Macs, having wanted to have one for years, and now it's broken, and I have no idea what to do. I have very limited web access and no manuals with me!! All I can do to turn it off is hold down the power button till it powers down. I know this sounds pretty dumb, but can anyone give me any ideas of how I can maybe get a visible screen again - or do I just put it in a box for 2 months?

Please help!

James

Try to boot in safe mode: http://support.apple.com/kb/ht1455

If the boot is successful: make a new user account and boot to that (normally) if that is successful there is some piece of software in your usual account that is causing an issue, post back and we'll follow up.

Today I could notice that the standard 13" MBPs have two model. I was reading the machines covered by the Lion up-to-date program, maybe this could be the proof that a new hardware revision (3Gb/s 6 Gb/s SATA bays) really exists. 13" 2011 MBPs have 2 models MC700xx/A and MC701xx/A, the X are a code that permits knowing in wich country these machines are being sold.

Here's the link:

http://www.apple.com/macosx/uptodate/systems.html

Hey guys, just wanted to chime in here. I had previously started this thread about the MBP 2011 freezing issue: https://discussions.apple.com/thread/2784092?start=15&tstart=0

The short of it is that I got the MBP 17" 2011, 8GB RAM in March, and it froze right out of the box when using a combination of iTunes/Quicktime and the discrete GPU. If I don't use either of those programs, everything is peachy. If I use gfxCardStatus to switch to integrated GPU only, I can run iTunes without incident.

The RAM was installed by Apple, but I installed my own ExpressCard SSD for the OS. However, I have tried booting to a mirrored external drive, and the problem persists; therefore it is not the drive.

When I bought the MBP, it had Snow Leopard installed on it. The patch Apple came out with to address a similar issue did not fix the problem for me. I tried a clean install of the OS, re-installing iTunes/Quicktime several times, etc. Nothing worked. I chalked it up to some weird software configuration and just decided to use another music program while I waited for Lion to be released. I have had an Apple Genius buddy of mine take up the issue remotely, and we did a log capture as the issue happened. The technicians could not find any cause in the logs.

Lion is here now, and I clean installed it. The problem persists. I have no other recourse at this point but to assume this is a hardware fault. I can't be without a work computer for days (weeks!?), but I may have to go into a local Apple Store and see what they can do for me.

Steven_wt wrote:

Dear Apple, we are no stupid people - we do our homework and everything we can to make the Macbook Pro running properly. We do fresh installs, repair disk permissions, double/triple check the issue, run Drive Genius / Tech Tool Pro / Disk Utility / Apple hardware tests - we are experienced mac users, we care about these machines.

But what is happening now is not acceptable.

Search the net, read these posts, THERE IS AN ISSUE.

We demand proper help and replacement of these machines, or a sustainable free fix.

If you wish to address Apple themselves rather than other Apple users, try this: http://www.apple.com/feedback/

i have issues aswell with the gpu, posted a ptcture here of the problem.

https://discussions.apple.com/thread/4637833?answerId=20735300022#20735300022

i ran the Apple Service Diagnostic ASD v3S144 test and it crashed on the ARB test

hopefully when 10.8.3 gets released the new graphic drivers will fix this

FYI...two other threads with the exact same problem! I'm sure there are more out there.

https://discussions.apple.com/thread/4766577?start=105&tstart=0

https://discussions.apple.com/thread/4637833?start=0&tstart=0

We should quote these threads to make our case

I have got the same problem since one week. I own a MBP 17 i7 2,2Ghz Quad Early 2011.

It has been started wit the behavior described in the thread here:

https://discussions.apple.com/thread/4766577

Then it ends up that the Mac always starts into a blue sreen or the white screen. Even when I start from an Mountain Lion USB stick. Also the fans start spinning.

I tried the following:

cd ~/DisabledExtensions

sudo mv ATIRadeonX2000.kext /System/Library/Extensions

sudo touch /System/Library/Extensions

That works for me. I can start and work with the integrated graphic card. Sometimes after a shutdown you need to run the NVRAM reset before it starts successfully.

Now its for sure, the ATI GPU is broken.

Apples says this is an unknown problem and they dont want to help me!

I live in Düssledorf, I will have to go to the Apple Store in Cologne then. As member hnrk mentioned

"I've been to an Apple Store here in Cologne, Germany today, they only offered a repair for 410 Euro + 19% VAT = 487,90 Euro "

I hope that is still the current price for an logicboard replacement.