MacBook Pro 2011 17" hard freeze

I returned mine today no questions asked and full refund! (I did explain this situation) They should only be able to charge restocking fee if its buyer's remorse - defective units would get full refund. But, I think I jumped the gun - if you can wait and test this update (and let us know!) I'd like to see how it goes!

@ Keggman, yea...I'm thinking you may have jumped the gun indeed. I got a new one from them and this isn't yet updated 2 yet I still don't have the issue I had before. A issue that I could reliably reproduce btw.

I just ran that app for about 10 minutes in interactive mode and hit the arrow keys a few times to restart the raytracing. Not sure if I did it right, but Photo Booth in the background was hella choppy, so I assume it was taxing the **** out of the processor. No freeze, nothin.

I'm now uber happy with this machine and patiently await my box from Newegg with the 750gb 7200 drive and 8GB RAM so I can get my software installed and running on this beast today and give it some "real world" tests. (made even more exciting by the fact I'm working off a 2GB Mac mini booted off an external firewire drive as my old MBP is at the vet 🙂

@Chullo

I'm sorry but I might have missed those previous configuration. I'm running this test now: CPU*8 + GPU (800x600) Luxball glass Scene in Interactive Mode. Its been about 2 mins now, the system is struggling but no crashes/lockups so far...

My 13" MBP has just started freezing when I use Safari and only when I go to one specific site (tsn.ca). I have cleared the cache and started over-it was fine for 3-4 searches then started again. The only thing that works is the power button-so I have to shut down and restart.

It took me 20 minutes to crash it before. I have not ran it, but given the other tests are okay, I feel confidant it is taken care of. For grins I might run it tomorrow while practicing (I am an opera singer).

Messa Mac, your issue would be unrelated here though, sorry for the news. Your 13 uses only integrated graphics, so that's definitely a driver issue and or software/firmware conflict on your machine. Hopefully they fixed your issue as well if it's related to apple's drivers.

Hey Mesa,

I don't think the problem that is being addressed in this thread is associated with the 13" machines. There appears to have been an OS X update. It seems to have helped the people out here and if there is one for your machine it may help you also.

Barring all of that, you should contact applecare if the problem persists.

Went ahead and ran the AHT (Apple Hardware Test) and it found no problems with my installed 8GB kit (http://www.newegg.com/Product/Product.aspx?Item=N82E16820145281). Next I'll reinstall my old 4GB to see if the crashing goes away.

After 10.6.7 update:

mine is a little bit more stable - the AMD card doesn't freeze it instantly - but i DID crash it JUST by opening skype...
i have tons of weird white lines across the screen and I don't really know what to do know

does anybody think that they can just replace the gfx card under the warranty?
i don't have a real possibility to return it now... eh
update.. hurray ;X

Chullo wrote:
Get a new one, ensure you can reproduce the issue. Trust me they'll just hand you a new one or order it if it was CTO. Sounds like you got some heating issues like me initially.

well i didn't have any heating issues, there isn't really no heat there it's just an idle system running at some 50's of cpu C
I bought the computer in Vienna, Austria and live in Poland, I was told by polish Apple support that i would have to return it back in Austria.. it can't really be done, i would have to do it by tomorrow and it just can't be done

does anybody know if i could just bring it to their authorized service for a replacement?
of the machine or just the GPU if it would be that which is faulty??

I've got the 13" i7 and decided to run the smallluxgpu test for the **** of it , post 10.6.7 update. Can't say that I had any problems pre update as since purchase I haven't done anything to CPU intensive anyways. So far so good with the test though I'm curious, Should I be using the 1024 x 768 x 2 setting since I only have 2 cores?

Running it in this mode shows only 50% CPU usage in my iStat widget on the 13" i7, though the fans get loud of course as the RPMs sky rocket. While running it with the same settings on my core 2 duo iMac from 2008 shows 99% CPU usage in the iStat widget, and a minor increase in fan noise / RPMs...

Horniasty wrote:

Chullo wrote:
Get a new one, ensure you can reproduce the issue. Trust me they'll just hand you a new one or order it if it was CTO. Sounds like you got some heating issues like me initially.

well i didn't have any heating issues, there isn't really no heat there it's just an idle system running at some 50's of cpu C
I bought the computer in Vienna, Austria and live in Poland, I was told by polish Apple support that i would have to return it back in Austria.. it can't really be done, i would have to do it by tomorrow and it just can't be done

does anybody know if i could just bring it to their authorized service for a replacement?
of the machine or just the GPU if it would be that which is faulty??

That doesn't sound right.

Applecare normally works no matter where you are in the world.

Now i tried to install this update on the second MacOS i had installed as a basic setup and it just froze after the install-restart.. still showing those weird lines and not doing anything...


i'm gonna get mad.. o m g
i'm just hopeless now and really gonna cry.

The installation of 10.6.7 has resolved the issue for me - can run smallluxGPU for minutes at a time on 8 CPU + GPU setting and run it multiple times without any issues.

Thanks for the fix Apple... shame you couldn't be a little more open that you were working on it and that it would be resolved in a timely manner.

A little bit of open communication goes a long way in tech circles.