Previous 1 2 3 4 5 Next 108 Replies Latest reply: Mar 27, 2011 1:39 AM by phoenixgenesis Go to original post
  • fergdaddy Level 1 (0 points)
    Thomas, I am with you. I also just updated iTunes and am having the same problem. I thought it was only at my job did the software engineers not check out the changes they make to code.....
  • Kenny L Level 1 (5 points)
    I got hold of a very knowledgeable level 2 tech. The solution was rather simple. Find and delete the iPod photo cache. My iPad and iPod touch are syncing quickly and easily now.

    Kenny IN NJ
  • Kenny L Level 1 (5 points)

    I got hold of a knowledgeable level 2 tech who told me to delete my iPod Photo Cache, which did the trick. My iPod touch and my iPad are syncing quickly now.
  • Howardb Level 1 (0 points)
    I hate to sound stupid, but how do you delete the photo cache. I have an iPhone 4.
    Thanks a lot,
  • Kenny L Level 1 (5 points)
    First of all, sorry for the (almost) duplicate post. I thought it didn't post, so I typed it again, and then saw it posted twice.

    To answer your question, Howard, the cache is not on the device. Rather, its on the computer that you sync with. The exact location will be different for everyone. I use Adobe lightroom to sync my photos, which is on an external drive. So it is in the directory on the external drive that hosts the photos.

    The easiest way to find it is to use spotlight. Do a spotlight search for "ipod photo cache" without the quote marks, and you should be good to go. Drag the file to the trash, restart itunes, and sync. The first sync might be a LITTLE slow, because the cache has to be rebuilt, but then, no slower than normal.

    Good luck, and let me know how you make out.

    Kenny In NJ
  • Howardb Level 1 (0 points)
    Thanks a lot Kenny. I will give it a try.
  • Pokepaulo Level 1 (0 points)
    Removing the photo cache seems to have done the trick for me.
    Now I can sync my iphone (3GS) without getting the high cpu usage.
  • Richard Liu Level 1 (45 points)
    Could somebody please be a little more precise about where I can find the "ipod photo cache"? If I search for that in Spotlight (without the quotes), iPhoto starts. I am using iPhoto, not Adobe.

  • Pokepaulo Level 1 (0 points)
    I'm sorry but I will need to reply no my own post.
    After removing the iphoto cache the sync was working OK (OK means fast) again.
    But I just found that removing this directory had another unexpected effect, the photo sync to my iphone was not working anymore.
    I found that the option to sync my photos (inside itunes: devices/my iphone/ Photos) was disabled after deleting the cache folder.
    No photo was deleted from my phone but the sync was not working anymore.
    After enabling "Sync Photos from" inside itunes (to sync my photos again) the problem came back.
    Right now I have itunes running at 170% of CPU usage for about 40min.
    I hope that this is just itunes caching and treating my photos for the first time (since the sync was disabled) and that this will not happen anymore after that.
    I have about 4000 photos in the dir I selected to be synched, I know that's a lot of work to itunes but this was working OK before the upgrade.

    Right now (after starting to sync pictures again) I have the cache folder inside:
    "my user"/Pictures/fotos/iPod Photo Cache
    But before that this folder was in another place inside my Libraries folder.
    I think that this cache will be created in different places depending on your photo sync configuration (you can sync from a folder, from iPhoto or Aperture).
    I'm sure that this will be different in Windows (I'm on a mac right now).

    You can try to find it using Spotlight (MAC) or some kind of seach (in windows) but I would not waste my time trying to find/delete it because it will not fix your problem.

  • MrGadget49 Level 1 (0 points)
    I'm having the same problem!

    I was completely happy with iTunes and my iPod touch until I foolishly allowed the software to update itself. I should have known better. If it ain't broke, don't fix it! It was working fine.

    Now, it takes at least a half an hour to complete a sync. And it happens over and over and over again. It's not just the first time for me like other people have said.

    I have come to expect Microsoft Updates to break everything, but I thought I could trust Apple. Here I am though, sitting here frustrated and wasting my time trying to make something work instead of enjoying it.

    10.2 is obviously broken
  • MrGadget49 Level 1 (0 points)
    Deleting the iPod Photo Cache does nothing to fix the problem. All that does is turn off the syncing of the photos. When you turn that back on, it erases all the photos on you iPod and then 're optimizes' them and downloads them again which takes even longer. Then the next time I synced it was back to the 40 minute sync.

    This is just totally unacceptable I guess the next thing to do is try to go back to 10.1 but I imagine that is going to totally screw up my music collection and everything else. This really *****! I was completely happy with this thing yesterday but today.... If I could return it and get my money back I would!
  • artisan1475 Level 1 (0 points)
    I am having the same problem and ran the "device sync test". It responded with "No ipod touch, iPhone, or iPad found". I have an old iPod so I don't know if it is considered a touch??? In any case, my iPod will not sync and I'm really unhappy. These products cost enough without losing the ability to use them after an update. I am assuming Apple monitor these forums? When can we expect to see a correction coming? I tried deleting the photo cache and that was useless so I restored it.

    Any other suggestions? I'm ticked!! I still have the receipt for my iPad, perhaps I'll return it if this is what I can look forward to in its future as well... GRRRRR!
  • thedudeski Level 1 (0 points)
    Same problem several have already reported. Start iTunes with iPhone 3g plugged in or start iTunes and then plug in iPhone 3g...either way, iTunes doesn't ever recognize that I've plugged in the phone. I'm never even presented with an option to sync!

    Got 10.2 from the auto update like the rest of you. Anyone got a fix yet?
  • noelocol Level 1 (0 points)
    Same problem here...


    Everything was fine before I installed iTunes 10.2
    As long as I dont select calendar or contacts to sync, everything else backs up fine..

    When I select calendar to sync, the "Preparing to sync" message comes up on Step 2 of 2 and hangs mercilessly beyond 4 hours.

    iTunes doesnt even see/allow me to choose the "selected calendars" or the "selected groups" in the contacts.!!

    *** Apple??!!... You guys are a PC in a white suit!!..
  • Fnords Level 1 (0 points)
    This problem is NOT solved, I am seeing it as well since I updated to iTunes 10.2.
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