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"Accessing iTunes Store" message stuck...

I just installed the upgrade via Software Update and since... whenever I start iTunes it immediately gives a pop-up window stating 'Accessing iTunes Store' and is seemingly stuck. If I hit cancelled, the 'Canceling' message just gets stuck. On top of all this, I am unable to use iTunes and play any of my media as these stuck messages completely renders iTunes dead. What can I do?

Mac Mini aluminum, Mac OS X (10.6.6)

Posted on Mar 3, 2011 8:49 PM

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Posted on Mar 4, 2011 5:17 PM

I am having a similar issue after upgrading to 10.2.0.34 tonight. I can browse and download, but the "Accessing iTunes Store.." message keeps popping up every few seconds. I have good network connectivity and ran the iTunes diagnostic as well. Is this a bug in the new version, or is the iTunes store having connectivity problems?
127 replies

Nov 14, 2012 4:17 AM in response to ace490

I found this solution in another thread after struggling with this problem for months. Here's what worked for me:


1. Go to Start -> Programs -> Accessories -> Command Prompt (Right click it & choose Run As Administrator)


(If the command prompt is not there, just use the search bar in the start menu and type incmd)


2. Once the prompt opens type in netsh winsock reset. Hit Enter.


3. Restart your computer


4. Open iTunes and yipeeee it works


Before this I tried uninstalling/reinstalling itunes, and i tried the de-authorize/authorize trick. Nothing worked for me accept this. Kudos to Xeta for the solution!


Here is the original thread: https://discussions.apple.com/thread/3304371


Thanks ace490, this worked for me.

Feb 21, 2013 8:38 AM in response to ace490

Thank you so much! This worked for me - I couldn't get to use Itunes 11 on Windows 7 for uploading my CDs or accessing the Itunes store - my PC slowed down to a snail's pace, wouldn't recognise any of my CDs and said that there was a problem with my wireless connection (there definitely wasn't). Did what you suggested and everything's now working properly - brilliant!

Jun 8, 2013 12:04 PM in response to jcgrane

This is THE answer!!!!! I have been working on this forever wishing I had never downloaded the new version of I-tunes!!! My processor was blasting at 50% when not using itunes and 100% when I was...It is now functioning @ normal levels again. I am operating on a 6-year old laptop using an antiquated centrino-duo running VISTA of all things! Thank You! Thank You, Thank You!!!! EVERYONE USING WINDOWS FOLLOW THE JUSPERFEK POST

HIGHER UP THIS PAGE WITH THE JCGRANE CLARIFICATION ABOVE AND YOU SHOULD BE GOOD. THANKS AGAIN ALL.

"Accessing iTunes Store" message stuck...

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