Previous 1 2 3 Next 39 Replies Latest reply: Jan 20, 2013 2:15 PM by Rse8212
sarverjoshua Level 1 (0 points)
Ever since I've bought my Mac (July 2010) I've been having trouble with the Airport. I'll be browsing the net and all of a sudden my pages won't load, it just stops. The Airport icon in the menubar shows full signal, but when I go into System Preferences it says that my Airport if "Off." When I click the button to turn it on it acts like a dummy button, it just doesn't do anything. I can click it twenty-times and my Airport will still be off.

I doubt this is a router problem as I have tried this with various routers at various places. I took it into the local library, a hotel, a local gas station that has Wi-Fi and it continues to happens. Not to mention that the Airport itself shuts off. This really ***** when you're in the middle of a 1GB update and it just stops...then you have to start over.

After I do a complete reboot the Airport is on again, well most of the time. Sometimes it just stays off and I reboot it again. Sometimes it stays on for three-days and sometimes it stays on for five-minutes and I have to reboot six times or so until it stays on for a while. The average is about 30minutes until it shuts down again.

I've tried reinstalling my operating system, delete preference files, deleting my Airport connection and then recreating it, updating my Mac, trying different firewall settings, I tried booting in 64bit mode. Nothing seems to work. I tried an Apple Hardware test two times. One time I just did it and it reported no problems. The second time I waited until it shut down but it reported nothing, although I think it's because I rebooted and the Airport was "fixed" and it detected nothing.

I thought this was just something temporarily when I got my Mac so I waited and didn't call support. After 8months I decided to call support and they want $50 to try to diagnose it for me, which isn't fair because it happened from day one and I just thought an update or something would fix it. Not to mention, that a Genius Bar will look at it for free (two hours away from the closest one). Any hints, ideas, or tips? Thanks.

Macbook Pro, Spring 2010, Mac OS X (10.6.6), 2.4GHz Processor, 4GB RAM
  • wifiguru Level 2 (240 points)
    I would recommend taking it to the Apple store as your machine is still under warranty.
  • sarverjoshua Level 1 (0 points)

    Sorry for bringing this ancient thread back to life.

     

    Back when I originally posted this, I did take your advice. I drove 2.5hours to the nearest Apple store and left it overnight for them to do diagnostics. They could find nothing (or so they claimed) and have me drive back up the next day to get it.

     

    Ever since I've been dealing with the issue. Finally I broke down and bought a new Airport card and antenna. It worked about a day and then the same issue appeared again.

     

    I'm now on 10.8.2 with 8GB of RAM and an SSD – still the same laptop though.

  • JohnTh Level 2 (365 points)

    Are you connecting to the Internet via Apple's Airport Express/Extreme product OR directly via the wireless router?

  • sarverjoshua Level 1 (0 points)

    I'm connecting via wifi to a Linksys router currently, at home. Although, I've tried many different locations with a wifi and I've had the issue every time (gas stations, libraries, hotels, college, etc.).

  • JohnTh Level 2 (365 points)

    Do this with your router at home. Connect to the router's IP address via Ethernet cable. You can get this from the router's manual (check also for the initial username and password to access the site). Go to the wireless setup from here, and change the name to something that you can recognise. Make sure that it is password protected. Save it so that it'll write itself to its flash memory (your network will briefly not work). Once this is done, open network preferences on your MBP and search for thisNEW network using WiFi (not your Ethernet connection). Select it and lock it. Disconnect the Ethernet cable, shut down / or put it to sleep, then restart and see if it works.

  • sarverjoshua Level 1 (0 points)

    I'd like to reiterate that I have this issue everywhere. Also, while it may be dropping the connection, it is doing more than that. In the GUI the Wifi switches to "off" and (obviously) has no internet connection. It stays as such until I reboot. I'm a computer science major, so you can give me a little less lenience.

     

    Oddly, and as far I can I perceive, System Information still recognizes the card as existing. Unless it only checks on boot and is static from then on.

  • sarverjoshua Level 1 (0 points)

    But if you really do think it's the router, I can get you that info.

  • JohnTh Level 2 (365 points)

    Lets see if we could get it to work where you mostly are. If that is home, then did you try the instructions EXACTLY as above? If so, what did you get?

  • sarverjoshua Level 1 (0 points)

    Same issue as usual. The Wifi chip keeps shutting off. I have a Mid-2010 Macbook Pro. I'm not at home now to get you the router information, but I will get it for you.

  • JohnTh Level 2 (365 points)

    No, I dont personally think its the router. I think its the airport on your MBP. Getting the router to reset its flash memory by renaming it for example will also force airport to look for a new network when you accept the new WiFi and lock onto it ... IF you have followed my EXACT instructions. I had this same problem and spent weeks over it.

  • Rse8212 Level 1 (0 points)

    Well, it is somewhat comforting to know that this is such a common problem (I've seen quite a few others with it around the internet), but no one seems to have a solution.  So far, restarting my model 8,1 MacBook Pro has been enough to fix it (though I did have to restart twice once; at the time, I thought that the NVRAM reset I performed on the second of the pair helped, but now I suspect that it may not have been more helpful than a normal restart), but I am both worried about the future and annoyed that I'm having to close everything periodically just to keep wireless connectivity up.

  • Rse8212 Level 1 (0 points)

    I think I've just made some progress, actually.  Possibly fixed it, but I'm not ready to be that optimistic yet.  Earlier today, I checked System Profiler at one point while the AirPort was working, and I noticed that it seemed to think that my factory-issue AirPort Extreme was an unidentified non-Apple card.  I just tried resetting my SMC for the first time, though, and now System Profiler is reporting correctly (as far as I can tell).  My computer also seems to be running slightly faster, but that may just be my imagination.  Anyway, feel free to try this, and good luck; hopefully it will work for at least one of us.

  • Rse8212 Level 1 (0 points)

    Nevermind.  I was right not to get too optimistic.  Do you have any recommendations for wireless dongles?

  • JohnTh Level 2 (365 points)

    Yes, the restart does solve the issue but it hadn't for me. If at all the network showed up, I still couldnt connect to it. I was also using Apple's Airport Express which is quite an old product. I then decided to connect directly to the router. Thankfully, I had 3 different ones. For some reason, the oldest one didnt work. I put it down to planned obsolescence. After after more than 2 weeks of trying everything, I did the procedure above and havent had a problem since.

     

    If you continue to have issues, I'd suggest taking Airport Extreme out of the equation just to see if it works well without it.

Previous 1 2 3 Next