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Canon MF8330Cdn not printing text

Last week I migrated from my MacBook Pro early 2008 to a MacBook Pro early 2011.
On my old mac and also on the MacBook Air late 2010 of my wife printing to our Canon i-Sensys MF8330Cdn works fine.
On my new Mac only the graphics are printed and no text. This happens with the printer test page and all other printed pages.
I reinstalled the Canon driver (Mac UFRII Printer Driver V2.01 EN) and resetted the Mac printing system many times many times now without result.
I even tried rebooting in 32-bit kernel mode, because these new Macs unlike my old Mac appear to boot in 64-bits kernel mode by default now.
In the console log I find 19 times the following error message:
08-03-11 23:57:12 MF8330_3842ed[735] ATSFontGetFileReference failed: error -50
Which hints at a problem with fonts.
On the internet I find that Apple marked this API call as deprecated a few years ago.
Can it be that Apple removed support for this call from the CUPS API recently?

Another problem that occurs now is that the printer driver does not honor the configuration settings. I configurer it for type-2 paper (70..90 grams) but upon printing the printer halts with the message that it does not has type-1 paper loaded so I need to press a button before it starts printing.

Does anyone else have this problem or has an idea how to solve this short of reinstalling OSX from scratch and hoping that this solves the problem???

regards,

Chris J O.

MacBook Pro Early 2011, Mac OS X (10.6.6)

Posted on Mar 9, 2011 2:06 PM

63 replies

Chris J O Author

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Mar 15, 2011 1:25 PM in response to Christoph Lehmann

I was called back by Canon support. They told me that they are forwarding the problem to a higher level support and that it will probably result in the release of a new fixed version of the device driver. Could not get an indication about the timing though. Just have to look at the Canon support site to see if an updated version of the driver appears.

Mar 15, 2011 1:33 PM in response to Chris J O

Thanks Chris for following up and for keeping us posted. Please let us know if / when you got an update. Maybe you should post their email address here so we can all bug them about this?

bdapice

Level 1

0 points

Mar 16, 2011 4:35 AM in response to Chris J O

We have a Canon IR C4580 at the office hooked up to the network. For the life of me I cannot install the printer to my new laptop, although it works fine on my old G4 desktop as the driver was installed on a previous version of OSX, now running on 10.6.6.

Does anyone have an update when Canon will have a fix to install the IR C4580 properly on OSX 10.6.6?

Mar 16, 2011 4:42 AM in response to Christoph Lehmann

I have the same issue with my new MacBook Pro 17" and the Canon i-Sensys MF 8330 cdn Laser printer.

It worked fin with my former MBP 17" 2008 and Mac OS X 10.5.

Will report it to cannon CH.

Ian

PAHU

Level 6

16,705 points

Mar 16, 2011 2:36 PM in response to Ian Gordon-Lennox

For anyone that is going to escalate this to their respective Canon support groups, please indicate what build of 10.6.6 you have on the MBP (the standard build of 10.6.6 is 10J567), the Kernel version (Darwin 10.6.0 is the default) and the Model Indentifier. This can be found via System Profiler and will help in determining the fault with the UFR2 v2.01 driver for the MF8300 series.

a-born

Level 1

0 points

Mar 17, 2011 6:10 AM in response to Chris J O

I have the same trouble with my new MBP-2011 and a Canon MF8030Cn printer. Called Canon support in Sweden today but they hadn't heard anything about this. Now that I've found this thread I'll give them another call...

DanielSE

Level 1

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Mar 17, 2011 6:42 AM in response to Chris J O

Latest from Canon is that they are aware of the problem.

The original release date for the new driver was March 22, due to recent tragic events they are delayed but still planned to be released before end of March.

Mar 17, 2011 10:35 AM in response to DanielSE

I like your diagnosis. I have the same problem with a Color imageClass MF8050Cn with our New (thunderbolt) MacBook. I tried to notify Canon Support USA but most of their contact / support links are non-functional.

This as we try to buy an imageRunner Advance C35030. Tisk canon

Mar 24, 2011 12:39 AM in response to Chris J O

Hi all,

I sent the inquiry to Canon Japan with a reference of this forum. I got a reply today from them today and they provided me an update for my LBP3000, 3100, 3410.

After installing them to my Macbook, it looks like the printing text problem has been resolved.

Following is the page to MF8330Cdn:
http://cweb.canon.jp/drv-upd/satera-mfp/carps22macx.html

In case, the following are the link to driver page for my LBP 3000, 3100 and 3410:
http://cweb.canon.jp/drv-upd/lasershot/lslxmacosx2.html
http://cweb.canon.jp/drv-upd/lasershot/capt3macx.html

Though this is from Japanese site, and not sure if you are comfortable installing them, it's worth a try.

Mar 24, 2011 1:03 AM in response to Chris J O

Thanks for the update! Is there any driver update for MF8000 series? I couldn't figure it out from the Japanese site! 🙂

Mar 24, 2011 1:38 AM in response to Kia in SF

here is the link to all MF series:
http://cweb.canon.jp/cgi-bin/download/select-product-by-catg.cgi?icd_prcatg=107

Unfortunately, I don't see specifically your MF8000 model. Can other driver listed on that link be substituted instead? Not sure...

Mar 24, 2011 1:41 AM in response to rahrahrah08

On a side note, I want to give Canon Japan a big props for handling this problem even during this devastating time in Japan. Please keep up the good work and hope everything in Japan is OK.

Mar 24, 2011 1:43 AM in response to Chris J O

Unfortunately it seems that there is no update for MF8000 drivers yet. I'll keep checking the page.

DanielSE

Level 1

0 points

Mar 24, 2011 2:06 AM in response to Kia in SF

This driver is for 8300 and 8000 series. It says MF8350Cdn/8330Cdn and MF8050Cn/8030Cn on the support page.

I can confirm it works very well on MF 8030Cn.

Thank you Canon Japan!

Mar 24, 2011 8:50 AM in response to Christoph Lehmann

The same problem of printing only graphics and none of the text is occurring with my MF8350Cdn Canon printer, after updating to Mac OS 10.6.7. Working with Canon Customer Support, they have said that the problem is a glitch in the new OS and that Apple needs to correct it.

We have updated all computers in the network to 10.6.7 except one and that one computer still prints just fine.

Apparently, Apple missed something in 10.6.7 that affects the driver working with many Canon printers.

A bit challenging to deal with, to say the least.

Canon MF8330Cdn not printing text