Level 1

0 points

Canon MF8330Cdn not printing text

Last week I migrated from my MacBook Pro early 2008 to a MacBook Pro early 2011.
On my old mac and also on the MacBook Air late 2010 of my wife printing to our Canon i-Sensys MF8330Cdn works fine.
On my new Mac only the graphics are printed and no text. This happens with the printer test page and all other printed pages.
I reinstalled the Canon driver (Mac UFRII Printer Driver V2.01 EN) and resetted the Mac printing system many times many times now without result.
I even tried rebooting in 32-bit kernel mode, because these new Macs unlike my old Mac appear to boot in 64-bits kernel mode by default now.
In the console log I find 19 times the following error message:
08-03-11 23:57:12 MF8330_3842ed[735] ATSFontGetFileReference failed: error -50
Which hints at a problem with fonts.
On the internet I find that Apple marked this API call as deprecated a few years ago.
Can it be that Apple removed support for this call from the CUPS API recently?

Another problem that occurs now is that the printer driver does not honor the configuration settings. I configurer it for type-2 paper (70..90 grams) but upon printing the printer halts with the message that it does not has type-1 paper loaded so I need to press a button before it starts printing.

Does anyone else have this problem or has an idea how to solve this short of reinstalling OSX from scratch and hoping that this solves the problem???

regards,

Chris J O.

MacBook Pro Early 2011, Mac OS X (10.6.6)

Posted on Mar 9, 2011 2:06 PM

63 replies

DanielSE

Level 1

0 points

Mar 24, 2011 9:11 AM in response to PaulCarter

The new driver at http://cweb.canon.jp/drv-upd/satera-mfp/carps22macx.html works with 10.6.7.

Chris J O Author

Level 1

0 points

Mar 24, 2011 1:32 PM in response to DanielSE

My wife's MacBook Air also just printed only graphics after the update of Mac OSX to version 10.6.7 earlier this week.
I downloaded and installed the Japanese version of the new v2.0.2 driver from the above link.
It solves the most urgent problem I had. Both MacBooks now print text + graphics again.
The other problem remains however: After setting the printer settings for the paper in the printer to "type 2" (70-90 grams) - this time with japanese text... - the printer still does not prints automatically but instead waits complaining no "type 1" paper is available...
So it seems Canon solved 1 problem but still has one to go with this driver.

Mar 24, 2011 1:35 PM in response to Chris J O

I can confirm that the text issue is solved with this new Japanese driver. Great jon Canon, specifically at this difficult time in Japan.

Chris J O Author

Level 1

0 points

Mar 24, 2011 3:33 PM in response to Kia in SF

Just learned that my remaining paper type selection problem only occurs when printing a test page from the printer driver menu. When printing actual documents it works fine.
This remaining bug is thus just a minor nuisance for me instead of a practical problem.

(I got in the habit of printing test pages instead of actual ones to limit the amount of wasted paper... I got quite a collection of test pages with just graphics now 🙂 )

For me the problem is solved; as soon as the english version of the driver comes available I will replace the japanese one with it to get readable setting page text, but that's it.

PAHU

Level 6

16,853 points

Mar 24, 2011 3:49 PM in response to Chris J O

Here's a link to the UK English version of the UFR2 v2.02 driver.

http://support-au.canon.com.au/contents/AU/EN/0100220002.html

Mar 24, 2011 11:23 PM in response to rahrahrah08

Thanks. After upgrading to 10.6.7 I could not longer print text on my (new) MF8050cn. Now working fine with new driver, even if the UI is Japanese!

Now can anyone help me to configure this printer to print wirelessly via AirPort with the printer connected to my Time Capsule (either via USB or LAN cable)?

JoeHorse

Level 1

0 points

Mar 26, 2011 3:51 AM in response to DanielSE

I am having the problem also since 25-March-2011 as a I up-dtaed the MAC SW to 10.6.7. Build 10J869. Only Graphics is being print but no text. If I select in the priner menu "print as graphics" text is also print nicely.
Booting the MAC with boot camp as Windows, the printer is running fine so I would exclude an issue on the printer side.
The only issue I see is with the MAC OS Cannon Printer driver. Who can push MAC OS SW developers to solve the issue. Since it is to me not only a problem with a certain country setting.

Mar 26, 2011 9:49 AM in response to PAHU

The new driver (posted by PAHU a few lines above) fixed it! Lovely, thanks to all. What a great resource.

Repeat the link here:

http://support-au.canon.com.au/contents/AU/EN/0100220002.html

Seddj

Level 1

0 points

Mar 27, 2011 3:14 AM in response to Grapple55

For the model LBP5050N mentioned in this threat seems to have been fixed with this as well:
http://support-au.canon.com.au/contents/AU/EN/0900772205.html

Printer driver version 3.31.
(with the previous 3.30 also our printer was printing first nothing, then re-installed printed only images, no text; after this new driver seems printing also text, haven't tested many programs yet though)

JoeHorse

Level 1

0 points

Mar 27, 2011 10:38 AM in response to rahrahrah08

Hey!
It was a good int, the link worked and I downloaded the new driver mf8350mxcarps2202.dmg and use it with my Canon iSensys 8050Cn. It is now printing text. The funny thing is since all my user menus used to be in German, now they are mixed German and English. 😉 It is better then now text printing. I hope to find the up-date for German language soon on Canon'S DE home page.

Mar 28, 2011 1:42 AM in response to rahrahrah08

Thank you! working:)

JaapCJ

Level 1

4 points

Mar 28, 2011 11:49 AM in response to peterhundermark

Hi PeterHundermark, I tried this too and after some helpdesk calls I found out that Apple does not support our printer via Airport. Yes, it is really true... I got refunded and a sorry...

omh imac

Level 1

0 points

Apr 4, 2011 6:24 AM in response to PAHU

Yes, that link to the australian canon site provided a download that worked for my mac and printer with this problem. Thanks for http://support-au.canon.com.au/contents/AU/EN/0100220002.html !

Apr 5, 2011 1:41 AM in response to Chris J O

Hi,

i downloaded the latest driver from the link you provided and it prints pdf files as expected. The only drawback i found is that the double side printing function button has gone away!

Has anyone else seen this?

Any help would be appreciated!
Thanks in advance guys

skagway

Level 1

0 points

Apr 5, 2011 11:07 AM in response to Chris J O

Good to now I am not the only one
On my Canon MF8000 everything is printed except fonts (excel, word, pdf, safari) frames, pictures, and colour filled cells in excel all ok.
I am not on a new mac, all I did was installing the latest OSX update automatically in the apple menu: 10.6.7. I think since the update no more fonts printed.
thanks for any help, the problem is very bad

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Canon MF8330Cdn not printing text