Home Sharing drop out with Apple TV2

Just did the updates for i-tunes (10.2.1), ATV2 (4.2), and Ipad (4.3). And what I'm getting is when I stream from the computer using the ipad remote app, music starts then just stops. I go to ATV settings and turn airplay off then back on, then the music start again. Then goes out again. But if I just use the ATV, music, photos, YouTube, movies, etc.. everything works fine. It just when I stream. ATV show strong WI-FI signal. Never had any issues until I did the updates. Tried rebooting ATV, did a restart on the computer. NO GO. I'm thinking it's a home sharing issue but I don't really know. Has anyone else having any problems since the new updates? Or any ideas on what I should try. Any help would be great...
Thanks

iMac 27" 3.06 intel core 2 duo, Mac OS X (10.6.5), Airport extreme dual band

Posted on Mar 9, 2011 6:42 PM

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884 replies

Dec 14, 2011 5:05 PM in response to Jrroz

I have the same problem... It drops at EXACTLY 10mins into a movie, I have been waiting forever for an update to fix this. I bought the apple tv to replace streaming with my PS3, I told my girlfriend (who didn't understand why I needed the apple tv), that all I had to do was plug 2 cords in and it would just WORK. Well that hasn't happened, and you can imagine how much flack I get from her now when for whatever reason a movie drops out or netflix becomes suddenly unavailable. Also when apple tv tells me that netflix is unavailable, I turn my PS3 on and netflix works flawlessly and even has a better interface imo. Uhg apple get your head out of your butts and fix this problem already!

Dec 15, 2011 1:01 AM in response to LuckyAcorn

I did exactly what you did......I got the whats wrong with the PS3 schpeel....Im like its apple tv, its going to rock...WRONG!!!!!!! I have had thrown in my face non stop about how crap the Apple tv 2 is. I have to reset homeshare 3 times on average every movie and when I change content my library just dissapears.


APPLE...YOU GUYS F*&^IN ROCK!!!!!!

Dec 15, 2011 1:46 AM in response to Sarzie

I Fixed it hahahahahahahahahaha............APPLE TV LIVES!!!!!!!!!!!!! IT LIVES!!!!!!!!!!!!!!!!!!! WAHAHAHA.........


I have AVG running on my win 7 laptop. I disabled the firewall on my router and then went into my firewall settings in AVG and opened up the following ports (TCP port 3689) and (UDP port 5353) and selected bothways.


How to do this


Firewallsettings>system services>manage user system rules....


Step

1. Click Add rule

2.Click TCP

3.Local port = 3689

4.select home network as SAFE

5. save


repeat for UDP port


Done

Dec 15, 2011 8:22 PM in response to Jrroz

This is so f%<&ing annoying. I can't stand it. I have had an ATV2 for over a year now. Home sharing has been a CONSTANT problem, and that was they main purpose for buying these units. Wether it's the hour glass spinning forever trying to load the home library, or playback stopping, now Home Sharing disapearing completely every few minutes, it's a horible user experience.


I so want to love these things because they can be so awesome when they work, but this is ridiculous, it just shouldn't be this hard.


I have 2 units in the house. One on a wired connection, the other on Wi-Fi. The Wi-Fi unit has always been dodgey, the wired one has worked most of the time. Now niether will stay connected. I also have a GoogleTV and while it won't play DRM protected iTunes content, it plays non-DRM movies from my home collection without issue. Netflix, YouTube etc.. all work fine, Home Sharing craps out constantly. I have tried turning off Win Firewall completely, no difference. My router blocks noting whithin the home network. I have factory reset, I have "restored", and I'm really close to pounding with a hammer to see if that fixes it. At least the hammer option might relieve some stress and stop me from waisting anymore time trying to figure this out. Shouldn't that be the developers job?


If Apple can't fix this problem once and for all, and soon, I'm going to ditch the ATV2s and find something else.

Dec 17, 2011 5:44 PM in response to Agent1019

Agent1019's post and solution were helpful. I'm not thrilled about having to turn off my firewall and Microsoft security essentials, but it worked. Going on a solid day of watching videos on the ATV2 with no issues.


My setup:

Win 7 64 bit wired Ethernet, wrt54gl router

Was having homeshare drop out every 5-30 minutes.


After disabling Microsoft security essentials and the windows firewall, I've had no issues.

Dec 18, 2011 2:51 AM in response to Jrroz

My ATV2 just received the latest and greatest software update; it seems like it may have resolved my issue with the home sharing drop off. BUT now it has affected my Netflix. So am I to understand that you will only fix the original problem without looking at what you did affects what is going on around it? Just please fix everything. As I stated earlier in this board, my ATV2 operated just fine over wifi before all these updates.

Dec 18, 2011 5:39 AM in response to ifixufly

Ha! I have the same problem. Home sharing works -- ATV stayed connected overnight -- but now Netflix isn't so robust. I've been having a lot of problems with Netflix maintaining a connection over the past couple of days. My workaround is to use my Netflix-enabled Blu-ray player, but that's not how the ATV is designed.


I guess we need a new discussion thread.

Dec 18, 2011 10:52 PM in response to ifixufly

With new version 4.4.4 -


I haven't tried punching play and just letting it work through a playlist yet. I actually started just by listening to one song and then picking another. It didn't work. The first song played, I selected a second song and got a content not found message. I tried other songs and could not get it to start streaming any of the other ones. For those that didn't give me the content not found message, it simply sat there trying to start streaming the song without any luck.


(This is under Win7 64-bit, firewall on, MS Security essentials on)

Dec 21, 2011 2:10 PM in response to Agent1019

I have a very similar setup - i.e. Windows 7 x 64 and Microsoft Security Essentials / Windows Firewall.


I also disabled the firewall (I'm behind a hardware firewall on my LAN anyway) and this also rectified the problem. On digging a little further (time sync) I found that adding 2-way rules to the windows firewall for TCP port 3689 and UDP port 5353 (control panel -> network & sharing center -> windows firewall -> advanced settings, add inbound and outbound PORT rules for both TCP 3689 and UDP 5353 - ie 4 rules in total)


I dont know why the iTunes update removed the previous firewall settings (or changed its behaviour) as this all worked fine prior to the 10.5 update


At least it's working now

Dec 21, 2011 8:00 PM in response to Jrroz

Well, I've updated ATV2 and iTunes to the most recent ersions and now it seems that instead of not working from the get go for streaming local content, it plays for an hour and then stops and starts every 5 minutes. Frustrating as heck.


It just either looses the homesharing connection or for some inexplicable reason just stops streaming and brings me back to the main menu of ATV2....


I'm glad there's 36 pages of comments.... at least I'm at least pretty sure it's not my own setup but rather a bug in the software, somewhere.

Dec 23, 2011 6:46 AM in response to Jrroz

I bought an TV2 a week ago becasue I was tired of the clunkiness of the jailbreak on my TV1 but loved Airplay. First week was heaven, played everything from my iPhone and Touch, as well as from iTunes on my MacBook running 10.7.2. Then last night - nothing. Spent many hours setting, re-setting, changing settings, and reading this and other threads.


My conclusion is that it MUST be a fault in the TV since there is no Airplay functionality with the iOS devices either - if it was a computer / firewall seting thing the MacBook would be the only affected device.


Back to the store it goes.

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Home Sharing drop out with Apple TV2

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