Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes Freezing and not Syncing after 10.2/10.2.1 and iOS 4.3 update

My iOS 4.2 was syncing fine, but after upgrading itunes and upgrading the iOS software on my iPhone4 and iPad, all syncing breaks. iTunes freezes when trying to sync and remains frozen for about 5 min after which it works fine but neither the iPhone nor the iPad is detected and synced.

Checking logs I see errors like

[1728 @ Wed Mar 09 22:48:27 2011] [(unknown facility) iTunes.exe] AMDServiceConnectionReceiveMessage (thread 4404): Could not receive size of message: 0 No error
[1728 @ Wed Mar 09 22:48:27 2011] [(unknown facility) iTunes.exe] readthread (thread 4404): Could not receive message: 0xe8000001
[1728 @ Wed Mar 09 22:48:27 2011] [(unknown facility) iTunes.exe] sendmessage (thread 840): Could not securely send message: SSL ERRORSYSCALL errno (No error)

[1728 @ Wed Mar 09 22:48:27 2011] [(unknown facility) iTunes.exe] AMDeviceStopSession (thread 840): Could not stop session with device: kAMDUndefinedError
[1728 @ Wed Mar 09 22:48:27 2011] [(unknown facility) iTunes.exe] sendmessage (thread 840): Could not securely send message size 282: SSL ERRORSSL (error:1409F07F:SSL routines:SSL3 WRITEPENDING:bad write retry)

[1728 @ Wed Mar 09 22:48:27 2011] [(unknown facility) iTunes.exe] connect_toport (thread 840): Could not connect to USB mux port 32498 for device 1: No such device or address
[1728 @ Wed Mar 09 22:48:27 2011] [(unknown facility) iTunes.exe] MobileDeviceConnectlocked (thread 840): Could not connect to lockdown port on device 57104ba644e51bde6d8e0e945b4a9d9a33c6b1c8.
[1728 @ Wed Mar 09 22:49:57 2011] [(unknown facility) iTunes.exe] AMDServiceConnectionReceiveMessage (thread 2844): Could not receive size of message: 0 No error
[1728 @ Wed Mar 09 22:49:57 2011] [(unknown facility) iTunes.exe] readthread (thread 2844): Could not receive message: 0xe8000001
[1728 @ Wed Mar 09 22:49:57 2011] [(unknown facility) iTunes.exe] sendmessage (thread 840): Could not securely send message: SSL ERRORSYSCALL errno (No error)

[1728 @ Wed Mar 09 22:49:57 2011] [(unknown facility) iTunes.exe] AMDeviceStopSession (thread 840): Could not stop session with device: kAMDUndefinedError
[1728 @ Wed Mar 09 22:49:57 2011] [(unknown facility) iTunes.exe] sendmessage (thread 840): Could not securely send message size 282: SSL ERRORSSL (error:1409F07F:SSL routines:SSL3 WRITEPENDING:bad write retry)

[1728 @ Wed Mar 09 22:49:57 2011] [(unknown facility) iTunes.exe] connect_toport (thread 840): Could not connect to USB mux port 32498 for device 2: No such device or address
[1728 @ Wed Mar 09 22:49:57 2011] [(unknown facility) iTunes.exe] MobileDeviceConnectlocked (thread 840): Could not connect to lockdown port on device 57104ba644e51bde6d8e0e945b4a9d9a33c6b1c8.

I already tried a full clean install of itunes + other apple software.
Also tried changing USB ports, that allowed a sync for once then started freezing again.

Windows 7

Posted on Mar 9, 2011 10:56 PM

23 replies

zarva

Level 1

0 points

Mar 15, 2011 2:28 AM in response to Priyajeet Hora

After upgrading I can't restart my laptop. I had to restore to a previos configuragion and then I cannot use iTunes anymore. it says there is a file missing and ask me to reinstall This is a no end circle 🙂
Hopefully they fix this soon but I guess I'll lost all my libraries... this is not serious..

Pembo210

Level 1

0 points

Mar 21, 2011 12:13 AM in response to xaraxen

xaraxen wrote:
I have had a frustrating two days with this issue on my 32-bit Vista machine, after the latest update to iTunes 10.2.1. It would freeze as soon as I connected my iphone 3g, and unfreeze immediately if I disconnected it, or after a few minutes. In neither case was the iphone seen by iTunes. Uninstalling and reinstalling iTunes made no difference.

I finally fixed it when I set the iTunes.exe to XP SP2 compatibility mode. This then worked perfectly without any more issues.

Mike

U R SO AWESOME!
THNX!

pianofab

Level 1

4 points

Mar 21, 2011 3:17 PM in response to Priyajeet Hora

I have a similar very annoying problem. My iPhone 4 (with iOS 4.3) syncs just fine, but my old iPhone 2G (with 3.1.3, which I rarely sync) does not seem to sync -- iTunes (10.2.1.1, x64 version on Vista Ultimate x64) hangs (freezes) as soon as the device is connected, and unfreezes when I disconnect it. Notice that I had already restored as new the iPhone 2 last month just in case.

Mar 21, 2011 4:26 PM in response to xaraxen

Thanks Mike. I've been pulling my hair out trying to fix this problem with my iPod Touch which was updated to 4.3 a few days ago. Now I can use my Touch again.

Its interesting that I get the freezing problem with iTunes on my desktop (running 64-bit Windows 7), but don't get it on my Netbook (running 32-bit Windows 7) and both are updated to Win7 SP 1.

Cheers
Tony

Patwayne

Level 1

0 points

Mar 29, 2011 9:14 PM in response to pianofab

pianofab wrote:
I have a similar very annoying problem. My iPhone 4 (with iOS 4.3) syncs just fine, but my old iPhone 2G (with 3.1.3, which I rarely sync) does not seem to sync -- iTunes (10.2.1.1, x64 version on Vista Ultimate x64) hangs (freezes) as soon as the device is connected, and unfreezes when I disconnect it. Notice that I had already restored as new the iPhone 2 last month just in case.

This is my problem exactly. I can sync my iPod touch (4th gen) with no problems. However, iTunes freezes every time I try to sync my iPhone 3GS. I am running Windows 7 SP1, and this happens no matter if iTunes is running in any sort of compatibility mode or not (I've tried most of them).

Message was edited by: Patwayne

jufrom

Level 1

8 points

Jul 4, 2011 4:34 AM in response to xaraxen

Hi, Xaraxen

I have the same problem after iTuen upgrading, Could you or anyone tell "How to set iTune to Windows XP SP2"?

Shall I point finger to "Apple men"?

Error after upgrading iTune 10.3.1.55, iPod device not recognized by Itune any more

iTune 10.3.1.55

Windows Vistia Business Service Pack2

Intel(R) Core(TM) 2Duo CPUiTuen

32-bit Operating System

[4068 @ Mon Jul 04 06:55:23 2011] [(unknown facility) iTunesHelper.exe] _SubscribeForMuxNotifications (thread 3180): USBMuxListenerCreate: Unknown error

[4068 @ Mon Jul 04 06:55:25 2011] [(unknown facility) iTunesHelper.exe] _SubscribeForMuxNotifications (thread 5280): USBMuxListenerCreate: Unknown error

[4068 @ Mon Jul 04 06:55:27 2011] [(unknown facility) iTunesHelper.exe] _SubscribeForMuxNotifications (thread 5280): USBMuxListenerCreate: Unknown error

[4068 @ Mon Jul 04 06:55:29 2011] [(unknown facility) iTunesHelper.exe] _SubscribeForMuxNotifications (thread 5280): USBMuxListenerCreate: Unknown error

[4068 @ Mon Jul 04 06:55:31 2011] [(unknown facility) iTunesHelper.exe] _SubscribeForMuxNotifications (thread 5280): USBMuxListenerCreate: Unknown error

jufrom

Level 1

8 points

Jul 4, 2011 6:26 AM in response to jufrom

"How to set iTune to Windows XP SP2"

Right click the iTunes.exe , go to the setting tab.

But it still doesn't work me. I think the above Exception has some wrong doings by the new versio of iTune.

After exhausting the options given here, Just wondering Apple can list out earlier version of iTune for download.

Need iTune 9 to go.

Aug 4, 2011 5:02 AM in response to jufrom

It looks like the USB issue with Windows 7 SP1 has been fixed by Microsoft. Below is a link to the patch from Microsoft. I was getting the exact same issues with iTunes freezing when I attached my iPad but this patch seems to have resolved the issue.

http://support.microsoft.com/kb/2529073

iTunes Freezing and not Syncing after 10.2/10.2.1 and iOS 4.3 update