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App store wont' verify payment info

14405 Views 23 Replies Latest reply: Feb 22, 2014 3:24 PM by Grifo928YT RSS
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Applegirl2011 Level 1 Level 1 (0 points)
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Mar 10, 2011 11:24 PM
I can't buy anything from the App Store. I can login OK, but when I try to buy anything, it says 'You must enter your Apple ID and password, click Billing Info, and verify your payment information in order to make purchases" but when I enter my ID and password again and click on 'Billing info' nothing happens. I've tried clearing the cache. I don't understand it as I have previously bought stuff no problem. Any ideas?
  • iansp Level 1 Level 1 (0 points)
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    Mar 11, 2011 7:51 AM (in response to Applegirl2011)
    I have exactly the same problem - click on 'billing info and the drop-down just disappears and nothing else happens.
    I really do want to buy the app. So what now?

    Ian
    iMac 17 inch 2008 1.83GHz Intel Core Duo, Mac OS X (10.6.6)
  • djbuda Level 1 Level 1 (0 points)
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    Mar 11, 2011 7:54 AM (in response to Applegirl2011)
    Same issue.
    MBP, Mac OS X (10.6.6)
  • CharlesMcEnally Level 1 Level 1 (0 points)
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    Mar 11, 2011 1:41 PM (in response to Applegirl2011)
    I experienced the same symptoms and eventually figured out it was because the credit card cvv code was missing from my account information. Apparently the part of the App Store software that is supposed to take you from "verify billing info" to your account doesn't work, so you have to do it yourself.

    From the Mac App Store home page, go into "accounts", click "Edit >" next to Payment Information, and enter/correct any information that is missing or wrong.
    MacBook Air, Mac OS X (10.6.6)
  • nickness Level 1 Level 1 (0 points)
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    Mar 12, 2011 4:29 PM (in response to Applegirl2011)
    found this. it worked for me:

    Simply launch iTunes and download a free app for the iPad or iPhone/iPod Touch. iTunes asked for my account details and then asked for Billing Info verification as usual - once you've done the verification in iTunes, then it works in the Mac App Store too.
    macbook pro, Mac OS X (10.6.6)
  • FishComputer Level 4 Level 4 (1,035 points)
    Currently Being Moderated
    Mar 12, 2011 5:44 PM (in response to nickness)
    Make sure the 3-4 digit pin code is typed in
    MacBook Air, Mac OS X (10.6.6), iPod touch 4G iOS 4.3
  • Carolyn Samit Level 10 Level 10 (84,140 points)
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    Mar 12, 2011 5:53 PM (in response to Applegirl2011)
    Hi,

    Try installing the v10.6.6 combo update available at this link.

    http://support.apple.com/kb/dl1349

    Then restart your Mac and try the MAS.







    Carolyn
    27" iMac 3.2GHz i3 MBAir iPad iPhone 4 iLife iWork / AirPlay ATV2 AiportExtr, Mac OS X (10.6.6), QTPro Intuos Epson Olympus Airport JBL
  • Karen K. Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 12, 2011 7:18 PM (in response to Applegirl2011)
    Charles fixed my problem (thanks Charles!)....I am on a new MacBook Pro, and I had to actually go in and verify payment information (edit it and then click "done"). That fixed the issue.

    I had to do this even though I had a credit showing that more than covered the app fee. Unfortunately, I even went to the trouble of changing my App Store password, so now I have to remember that on all my devices ; )
    MacBook Pro 15", Mac OS X (10.6.6), iPhone 4, iPad, MacBook G4
  • bournea Level 1 Level 1 (0 points)
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    Mar 13, 2011 1:33 PM (in response to Karen K.)
    Charles' fix worked for me too!
    13" MBP, Mac OS X (10.6.6)
  • swantonius Level 1 Level 1 (0 points)
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    Mar 14, 2011 6:49 AM (in response to Applegirl2011)
    I just purchased a new mac and was having the same issue trying to download facetime from the Mac App store.

    This is because every time you access your AppleID from a new Apple device, a verification of your account is needed with Apple. This is most commonly done by confirming the 3 digit CCV number found on the back of your credit card - the one used as your form of payment in your AppleID account.

    Apparently the link to take you from 'Billing Info' to your account doesn't work, so no dramas.. You just have to do it manually.

    ALL YOU NEED TO DO IS...
    1. In the mac app store, click 'Store' up top on your menu bar and then click 'View My Account'
    2. Enter your AppleID and password when the window pops up and click 'View Account'
    3. Now on the right, click 'Edit >' in line with 'Payment Information'
    4. Re-enter the three digit CCV from the credit card listed in your account and click 'Done' down the bottom.
    5. Now when you go back and try to buy the app again.. Problem should be solved!!
    Macbook Air 11", Mac OS X (10.6.6)
  • Keithos Level 3 Level 3 (520 points)
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    Mar 14, 2011 6:54 AM (in response to CharlesMcEnally)
    This worked, thank you Charles!
    Mac Pro 6 Core 3.33GHz, Mac OS X (10.6.4), 512 GB SSD, 8 GB RAM
  • John Aylor Level 1 Level 1 (0 points)
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    Mar 15, 2011 8:31 AM (in response to swantonius)
    Thanks everyone! I had the same problem and the perfect answer was right here.
    iMac, Mac OS X (10.6.6)
  • natif Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 15, 2011 7:16 PM (in response to nickness)
    Thanks this work fine couldn't sign in for a while
    imac 27 i3, Mac OS X (10.6.6)
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