Significant light leakage, few light botches on sides/corners - defective?

Mr86p, it's NOT GLUE. LCD pinching from the way the glass panel is affixed to the LCD panel. The "oh it's glue" is a common misconception from the glue incident of the initial iPhone 4 release. Apparently people like complaining about their gadgets yet are totally oblivious to the tech. The whole misconception of "the glue didn't dry on the iPad 2" is a prime example of that. The way the iPad 2 screens are put together is COMPLETELY different from how the iPhone 4's screen is put together. The iPad 2 screens are put together in the standard fashion of the glass panel being affixed to the actual LCD panel via sticky tape all around the perimeter of the glass panel and the LCD panel. The iPhone 4, the entire surface of the glass panel is glued to the LCD panel (there's no air or space between the LCD panel and the glass panel for the iPhone 4). The iPhone 4's yellowing was indeed caused by the glue not having enough time to dry and cure properly, this is not the case with the iPad 2 screens.

DavidL_70, like the person above me points out, Apple does not send out refurbished units to sell or even replace defective units with. They are pretty much brand new units that are manufactured separately (thus they have a different series of serial numbers) for replacement purposes and thus do not come in a retail box with retail literature and accessories. One very obvious way to note this was that if Apple did indeed replace units with refurbished ones, how in the world did Apple have replacement stock available for their products like the iPhone and iPads pretty much on launch weekend? 3 days of release of a product is impossible for Apple to build up inventory for refurbished units.

Hi,

Just rececived my second ipad 2 from Apple Store, the same issues with light bleeding, calling apple support , i want a refund. I´ll try to buy another in 1 month.

That is a shame!!! If I am in the same boat I will also return for a refund!!

What have they said about the 2nd faulty product??

I don't know what the practice is in Spain but in the US that is not true.

To be fair, i never heard of it either until some people posted rumors about this practic. That if Apple sends you an Ipad in a brown box, it is refurnished. Althought it sounds logical. I mean, Do you really think Apple will trow away all the ipads with the backlight leaking problem? They repair them and sell them again.

I got mine in a brand new box.

Thx for explaining the Glue thing. I am sure a lot of people, including me, didn't know that.

When i saw on youtube a video how the opened an Ipad I saw that there were doubletape in th ipad, so I was surprised that they didn't said anything about the glue.

Well now I know, thx

Also thx for explaining about the refurnished ipads.

I always say that the best way to learn is to listen to other persons. Thx again

The concept of a refurb doesn't bother me... The internals are "refurb" but the screen, bezel, battery and case are new! Pretty much the mainboard (memory, CPU, wifi etc) is the only "core" component salvaged....according the apple rep I spoke to on the phone anyway!!! If it means I get fixed unit I'll go with that any day!!!!!

I personally believe that all the companies do that. I mean if you return something, they check it, repair it and put in in a new box for selling.

And as you say, as long as it works "who cares". Not me!

I don't know what the practice is in Spain but in the US that is not true.

To be fair, i never heard of it either until some people posted rumors about this practic. That if Apple sends you an Ipad in a brown box, it is refurnished. Althought it sounds logical. I mean, Do you really think Apple will trow away all the ipads with the backlight leaking problem? They repair them and sell them again.

I got mine in a brand new box.

I personally believe that all the companies do that. I mean if you return something, they check it, repair it and put in in a new box for selling.

And as you say, as long as it works "who cares". Not me!

With respect, you need better sources for facts that rumors and personal belief.

The way it works with almost all companies is products on the shelf sold as new are indeed brand new, never opened products.

Apple hardware that is found to be defective and are repaired are usually routed one of two places after a very thorough repair and re-inspection process:

1) Sold in the Apple refurbished store

2) Used as warranty replacement merchandise

Almost every manufacturer has a clause in their warranty that specifies remanufactured or refurbished product may be used to replace products under warranty.

Apple's US warranty states:

If a hardware defect arises and a valid claim is received within the Warranty Period, at its option and to the extent permitted by law, Apple will either (1) repair the hardware defect at no charge, using new or refurbished parts that are equivalent to new in performance and reliability, (2) exchange the product with a product that is new or refurbished that is equivalent to new in performance and reliability and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. Apple may request that you replace defective parts with user-installable new or refurbished parts that Apple provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Apple, assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Apple’s property. Parts provided by Apple in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to Apple and becomes Apple’s property.

Ok, just do a search on refurnished or refurbished and you will know what i am talking about. And check what William wrote about the Apple warrenty.

Second, I have an uncle working for Philips Electronics and he says that it is a standard of repairing the stuff they get back, repair it and sell it.

They do it even with all the cars that come on the boats/trucks. If they got some damage, tbey repair it and still sell it. It is normal that they do this. Otherwhise it would be impossible to win money. apple would be loosing and would be bankrupt already.

Hopefully these are enough sources for you

I ordered my 4th Ipad 2 on April 21, 2011. All previous have been returned and I have received a refund on each one that was defective.

The 4th one I received today is also defective. This is getting old Steve Jobs and team. I will be arranging to return this one for a refund and wait for awhile again. I have left a few posts regarding my Apple experience on this IPAD 2 product launch.

Apple are you listening? I hope you are shadowing this forum. Steve if you are listening and watching. Please get this resolved. I and others worldwide cannot continue to be your QC control. This was a major oversight and no is being held accountable. Communicate to the public, admit the problem and communicate when the issue will be resolved and get it down to serial number blocks. Put a stop to this nonsense. Stop floating on our money to handle and monitor your QC issues.

Other American Corporations and GM use to put their customers through this. One of them went bankrupt and started over! This is bad form. I never never expected this from you Steve or your top 100 members of your elite team of leaders! Get your act together!

I own a lot of Apple products. This is the worse experience I have been through...Pay Attention!

Hang in there everyone!

Or it could be quite possible that Apple just has it in their contracts with their suppliers and manufacturing plants for them to eat the cost of faulty units instead of Apple taking a hit on them. Apple does have the largest contracts for manufacturing and component supplies for them to be able to do something like this while other companies will not be able to (their volume is larger than the combined volumes of their nearest competitors for similar gadgets).

Ok, just do a search on refurnished or refurbished and you will know what i am talking about. And check what William wrote about the Apple warrenty.

Second, I have an uncle working for Philips Electronics and he says that it is a standard of repairing the stuff they get back, repair it and sell it.

They do it even with all the cars that come on the boats/trucks. If they got some damage, tbey repair it and still sell it. It is normal that they do this. Otherwhise it would be impossible to win money. apple would be loosing and would be bankrupt already.

Hopefully these are enough sources for you

You're missing the point(s).

The warranty speaks about what Apple MAY do - it does not say what they are doing. In fact, it says they may do either.

What your uncle who works for Philips says is just great, if he knows about what Philips does. But it doesn't have even the slightest relevance for what Apple does.

What Apple does with warranty replacements is to give the consumer a new unit in a generic, non-consumer package. I don't know for a fact what happens to the defective unit, but I'll bet dollars to donuts that it goes back to China where it is repaired and then sold in the Apple "outlet" section as "refurbished."

Let us know when you have some facts that are relevant to this discussion, please.

Apple are you listening?

No. This is a user to user forum only.

I hope you are shadowing this forum.

They are not.

Steve if you are listening and watching.

Completely out of the question.

IF you want to contact Apple, below is how you do it (NOT here).

http://www.apple.com/feedback/ipad.html

By the way, my iPad is perfect. I have never seen an iPad with the problems you are describing.

If you want to contact apple send a disgruntled but polite email to cook \ jobs \ whoever else that is in the high ups...you'll get a response from someone at a high support position.