iOS 4.3 Not Updating

Ware R U?

Is this a Windows computer with at least 1 antivirus software on it, several types of antivirus, and a firewall? If so, disable all of them and try again. If it is a Mac, and you are running AV on it, same thing applies.

I own a brand new iphone 3gs 4.2.1 firmware 05.15.04 I have the same problem but i get this message < the iphone could not be restored the device isn't eligible for the requested build ... help plz

I'm having the exact same issue trying to update my iPhone 4, if anyone knows why a phone wouldn't be eligible for an upgrade please let us know

Message was edited by: wpilsbury

Have you had beta versions on this phone?

Same issue over here. iTunes 10.2.1 on Mac OS-X 10.6.6 and no Beta versions involved.
Any help would be greatly appreciated!

Regards,
Rob van Eerd

_*OMG this is driving me balmy*_


iphone crashed while updating to 4.3, and was stuck on a screen with a picture of a USB on it, managed to get that off that that and the phone wouldnt restore, Im now stuck wi this phone which has nothing on only the basic apple apps, now ive lost my PAID FOR apps, and i am not impressed.


*FIX IT APPLE*

I'm also having a problem - there's definitely something wrong here Apple. Very new iphone, never installed any betas or jailbroken, and it won't let me update to 4.3 - the "not eligible for the requested build" error strikes again.

I've tried everything - resetting the iPhone, completely uninstalling and reinstalling iTunes 10.2.1. Still won't let me install.

CRITICAL BUG

Same Problem here. Never should have clicked on that upgrade. Hopefully somebody can figure this out and post a solution here!

Also, as I try to restore my phone after the botched upgrade, it says unable to restore "Unknown error occurred 1604."

Message was edited by: Mikeimhoff

1. You are not addressing Apple; this is a user forum and everyone here is a user.

2. Your problem is different from the others in this thread, so it may not get the attention it deserves.

3. Your options are to fix it yourself or to take it to an Apple store.

4. If you have the basic apps the phone has been restored. If it works, just connect it to iTunes, right click on it in iTunes and choose "restore from backup".

5. If that fails you can redownload apps without paying for them again.

Also, as I try to restore my phone after the botched upgrade, it says unable to restore "Unknown error occurred 1604."

Error 1604 is usually caused by USB timing problems. Connect only to a USB port on the computer itself (not an external hub or keyboard port), and if you already are, change to another port. See this article for additional USB troubleshooting:

http://support.apple.com/kb/TS1286

Also, disable ALL security apps (firewall, antivirus/spyware, etc.) on your PC before updating/restoring.

http://support.apple.com/kb/HT1808
http://support.apple.com/kb/TS1275

I'm having the same problem...

Here's the iTunes log

2011-03-13 16:11:58.758 [300:fc8]: restore library built Feb 7 2011 at 06:28:58
2011-03-13 16:11:58.759 [300:fc8]: iTunes: iTunes 10.2.1.1
2011-03-13 16:11:58.759 [300:fc8]: iTunes: Software payload version: 8F190
2011-03-13 16:12:13.472 [300:ce8]: iTunes: Specifying UOI boot image
2011-03-13 16:12:13.472 [300:ce8]: authinstall has already been configured for this device
2011-03-13 16:12:13.472 [300:ce8]: requested restore behavior: Erase
2011-03-13 16:12:13.477 [300:ce8]: amai: AMAuthInstallDebugWriteObject: debug object written: C:\Users\test\AppData\Local\Temp\PerD8C9.tmp\amai\debug\tss-request.plist
2011-03-13 16:12:14.417 [300:ce8]: amai: tss submitjob: HttpQueryInfo returned 200
2011-03-13 16:12:14.417 [300:ce8]: amai: tss submitjob: error from server=94 (This device isn't eligible for the requested build.)
2011-03-13 16:12:14.417 [300:ce8]: amai: kAMAuthInstallRequestCacheLocalizedTssError: cached server error text: (3194) This device isn't eligible for the requested build.
2011-03-13 16:12:14.417 [300:ce8]: amai: AMAuthInstallRequestSendSync: failed tss submission: This device isn't eligible for the requested build.
2011-03-13 16:12:14.418 [300:ce8]: amai: AMAuthInstallBundlePersonalizePartial: server request error: This device isn't eligible for the requested build.
2011-03-13 16:12:14.418 [300:ce8]: failed to personalize the restore bundle: This device isn't eligible for the requested build.
2011-03-13 16:12:14.418 [300:ce8]: AMRAuthInstallDeletePersonalizedBundle
2011-03-13 16:12:14.475 [300:ce8]: removed personalized bundle
2011-03-13 16:12:14.475 [300:ce8]: AMDFUModeDeviceCopyAuthInstallPreflightOptions: failed to personalize bundle
2011-03-13 16:12:14.731 [300:fc8]: iTunes: Restore error 3194
2011-03-13 16:12:14.731 [300:fc8]: AMRAuthInstallGetLocalizedStringForServerError: no cached text for tss error code 3194

Welp, I just fixed it Basically I went to C:\Users\YOUR USERNAME\AppData\Local\Temp\ and deleted everything that was in that folder.... Way to go apple test your crap better next time...............

I'm having the same problem...

2011-03-13 16:12:14.731 [300:fc8]: iTunes: Restore error 3194

Did you follow the advice already posted several time in this thread to disable ALL security apps (firewall, antivirus/spyware) running on your PC?

+"Error 3000-3999: (3002, 3004, 3013, 3014, 3164, 3194, and so on) Error codes in the 3000 range generally mean that iTunes cannot contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured *security or firewall software is interfering*, an entry in your hosts file redirecting requests to gs.apple.com, or due to your Internet proxy settings. If you are using a proxy, try without using one or with a known-good network. If that does not resolve the issue, follow iTunes for Windows"+

http://support.apple.com/kb/TS1275

yes, I run absolutely no AV on my machine. deleting the contents of the TEMP folder fixed the error...