Level 1

8 points

iOS 4.3 Not Updating

Hi there, i recently tried 2 install the new update for my iPhone, it has downloaded the update already but when it tries to install the update it says "my phone cannot be updated at this time coz the iphone software update server could not be contacted or is currently unavailable" and ive bn doing this since for tha past 2 days, any help pls?

iphone 4, iOS 4

Posted on Mar 12, 2011 4:27 PM

46 replies

modular747

Level 6

19,674 points

Mar 13, 2011 2:27 PM in response to jap90

jap90 wrote:
Welp, I just fixed it Basically I went to C:\Users\YOUR USERNAME\AppData\Local\Temp\ and deleted everything that was in that folder.... Way to go apple test your crap better next time...............

I guess Apple never got around to testing it on PCs with your crap on it...

jap90

Level 1

10 points

Mar 13, 2011 2:29 PM in response to modular747

Well I guess all my PC's are crap. I tried it on 3 different ones... I'm on my 3rd iPhone 4 since launch; They all have had issues. I hope this year someone throws them off their high horse; since it seems to be affecting some of its users as well.....

Mar 13, 2011 4:00 PM in response to jap90

I can't seem to find that temp folder you're talking about. My iPhone 4 just got the "connect to iTunes" screen when updating to OS 4.3 about an hour ago and I can't seem to fix it. I've had this phone for the past 6 months and its never been jailbroken. I currently use a Dell computer running on Windows XP. Any suggestions would be greatly appreciated!

Mar 13, 2011 7:55 PM in response to modular747

Okay, I've tried to follow all the instructions you gave but still no luck. I moved my USB to a faster conntection, removed all other usbs, and turned off firewalls. I reset the computer, tried it again and still the same message. Perhaps it was the new software update itself that is faulty?

modular747

Level 6

19,674 points

Mar 13, 2011 8:05 PM in response to Mikeimhoff

Perhaps it was the new software update itself that is faulty?

If so, how did 50 million phones manage to update successfully? The problem is somewhere in your system.

http://support.apple.com/kb/HT1808

jap90

Level 1

10 points

Mar 13, 2011 9:00 PM in response to theturmoilinside

I forgot to mention I'm running windows 7 and deleting the temp folders contents fixed error 3194.. If you're running windows xp it will be under a different directory structure. But still the same APP DATA/temp or so nomenclature. And replace YOUR USERNAME for the name of the user account you're using.

Message was edited by: jap90

jap90

Level 1

10 points

Mar 13, 2011 9:02 PM in response to theturmoilinside

for the Original Posters' error; If you ping gs.apple.com it should come up as 17.151.36.30. If anything else comes up i.e sauriks server then you also need to go to your hosts file and delete it, then flush your dns cache by issuing the ipconfig /flushdns in command prompt; possibly reboot and try again.

Message was edited by: jap90

Mar 13, 2011 9:15 PM in response to tharugbykid

It seems my iphone did not have enough free space to install the update. I had roughly 0.5G free, I deleted some mp3s and I had just a little over 1 Gb and it then let me get passed the "not eligible" stage.
First installation then failed, it booted in DFU then a "restore and update" sorted the problem.

Hope this helps some of you.

Mar 14, 2011 2:51 AM in response to soupsoupsoup

How can I delete files from my iphone when it is stuck in the "Connect USB to Itunes screen" when I turn it on?

tharugbykid Author

Level 1

8 points

Mar 14, 2011 4:54 PM in response to jap90

@jap90 sorry but how do u png on a mac?

tharugbykid Author

Level 1

8 points

Mar 14, 2011 4:59 PM in response to jap90

ok i did dat and it came up with this:

Ping has started…

PING gs.apple.com (127.0.0.1): 56 data bytes
64 bytes from 127.0.0.1: icmp_seq=0 ttl=64 time=0.038 ms
64 bytes from 127.0.0.1: icmp_seq=1 ttl=64 time=0.078 ms
64 bytes from 127.0.0.1: icmp_seq=2 ttl=64 time=0.039 ms
64 bytes from 127.0.0.1: icmp_seq=3 ttl=64 time=0.058 ms
64 bytes from 127.0.0.1: icmp_seq=4 ttl=64 time=0.056 ms
64 bytes from 127.0.0.1: icmp_seq=5 ttl=64 time=0.058 ms
64 bytes from 127.0.0.1: icmp_seq=6 ttl=64 time=0.064 ms
64 bytes from 127.0.0.1: icmp_seq=7 ttl=64 time=0.069 ms
64 bytes from 127.0.0.1: icmp_seq=8 ttl=64 time=0.068 ms
64 bytes from 127.0.0.1: icmp_seq=9 ttl=64 time=0.053 ms

--- gs.apple.com ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 0.038/0.058/0.078/0.012 ms

is there anything wrong here?

tharugbykid Author

Level 1

8 points

Mar 14, 2011 5:01 PM in response to RestlessFool

i live in the UK...

Mar 14, 2011 5:01 PM in response to tharugbykid

Open the Terminal app and type:

ping gs.apple.com

It will continue trying until you tell it to stop, which you do by holding <Control>and typing a "c"

tharugbykid Author

Level 1

8 points

Mar 14, 2011 5:03 PM in response to deggie

no its a mac, and i dont use any anti-virus on it, checked the firewall settings and altered it but doesnt seem 2 work...

Mar 14, 2011 5:10 PM in response to tharugbykid

Yes, it's very wrong. 127.0.0.1 is the address for your own computer ("localhost"), so at some time in the past you ran a program that changed it. Programs that will force an iPhone out of Recovery mode do this so they can pretend to be Apple's servers.

You must edit the file /etc/hosts with textedit (or vi if you know how to use it) and delete any lines that contain gs.apple.com.

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iOS 4.3 Not Updating