Previous 1 2 Next 19 Replies Latest reply: Apr 20, 2012 9:36 AM by Christine182
Emmy957 Level 1 (0 points)
Since updating last week, each time i do anything in itunes like selecting a song to play it starts playing the song but pops up with 'accessing itunes store' and you can't do anything else except cancel it but it takes awhile, its really frustrating because you can't do anything while its trying to access the store, any one have any suggestions i would be very very grateful

Mac, Mac OS X (10.6.6)
  • TrvNz Level 1 (0 points)
    I stumbled across a workaround for this.

    Go to iTunes preferences and click Parental control and then disable the itunes store.
  • Richard Coffee Iii Level 1 (15 points)
    Hello Emmy957,
    I had the same issue after updating to 10.2.1 and talking to apple they couldn't figure
    it out neither BUT I DID ! at least this worked for me. Open iTunes go to store in the menu bar and click
    *AUTHORIZE THIS COMPUTER* if you purchase music from itunes you have this account. Once you do it
    this annoying thing will and should stop immediately. For some reason this update requires it over the past years it never did. I have informed apple of this issue.
  • Martin Sumner Level 1 (0 points)
    Hello Emmy957 - I had exactly the same problem, couldn't even type in a search term and purchases were impossible.

    Thanks to Richard Coffee - 'Authorizing This Computer' worked immediately.
  • Klawdyax Level 1 (0 points)
    Hello Richard Coffee,
    I can't find this 'Authorize this computer'??
  • Chicklebird Level 1 (0 points)
    Klawdyax - click on "store" in the file bar at the top, not on the actual itunes store and there's an option that says "authorize this computer", there will be a pop up that asks for your password and this annoying accessing crap will be fixed hope you can figure it out and thanks to richard coffee for the solution!
  • Emmy957 Level 1 (0 points)
    Thank you,
    Authorising computer seems to have worked I do find it funny, no one i know that has had an issue, myself included has ever got the problem solved by calling up the 'experts' apple, they never have an answer to fix anything!!
  • Ralliva Level 1 (0 points)
    Rock on Richard, "authorizing" worked.
  • rpmostyn Level 1 (0 points)
    Thanks for the fix.
    But what if you don't want to authorize your rig? Or you don't have any of your five authorizations left? Must you simply put up with this annoying situation? Or is Apple allowing it simply to "encourage" people to authorize their computer?
    Apple must fix this...
  • yahoocowboy Level 1 (0 points)

    Authorizing the computer worked! Finally! Apple really needs to resolve this!

  • rachellandry Level 1 (0 points)

    Guys, please help me. I have the same issue it's driving me crazy. At the top, I can only see "app store" and when I click on that, I get - guess what "accessign itunes store" again. Why am I not seeing "authorize this computer"?. Please seomeone send me a screen shot of what I need to see...


  • rachellandry Level 1 (0 points)

    nevermind, got it - the apple menu bar, not the itunes menu bar. Wow, this thing has been making me insane for weeks. what a fluke that someone found a fix for this!!!

    Love the forum - not a big fan of apple support. It's pretty sad that their users know more about their machines thean they do.

    Incidentally, when I purchased my upgrade, the "expert" tried to tell me that I could go straight from tiger to the snow leopard upgrade. When I insisted that I was pretty sure I needed box set, he went  to get his manager, who corrected him. Good grief.

  • rachellandry Level 1 (0 points)

    Richard, yikes, hope you can help me. Your solution did get rid of this problem, however now I can't buy anything! I've been getting an error message since I did the "authorise" fix. It's telling me there is "no connection"

  • epicaricacy Level 1 (0 points)

    Richard you legend... I have spent hours on this - thinking perhaps it was related to Windows 7 SP1 (that killed my printer as well).


    Now I have used three of my authorisations.. all on this one computer!

  • bikingaimz Level 1 (0 points)

    Just a heads-up, if you have maxed out your authorized computers (or you have replaced your computer, or authorized it multiple times), you can choose to deauthorize all computers:



    Once you deauthorize all, you can then authorize the computers you're actively using.

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