Error 2131

Getting error 2131. Seems to be a common issue. Diagnostics below. HELP!

Diagnostics:

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Latitude D630
iTunes 10.2.1.1
QuickTime 7.6.9
FairPlay 1.11.16
Apple Application Support 1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34

iTunes Serial Number 0012A75813FAEF40

Current user is an administrator.
The current local date and time is 2011-03-18 10:46:42.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)

Video Display Information

Mobile Intel(R) 965 Express Chipset Family
Mobile Intel(R) 965 Express Chipset Family


** External Plug-ins Information **

No external plug-ins installed.

iPodService 10.2.1.1 is currently running.
iTunesHelper 10.2.1.1 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

** CD/DVD Drive Tests **

No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),

D: TSSTcorp DVD+-RW TS-L632H, Rev D200
Audio CD in drive.
Found 11 songs on CD, playing time 40:05 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:43:40
Track 3, start time 07:15:14
Track 4, start time 11:14:44
Track 5, start time 14:18:73
Track 6, start time 17:35:45
Track 7, start time 20:50:65
Track 8, start time 25:08:13
Track 9, start time 29:50:39
Track 10, start time 33:10:67
Track 11, start time 36:43:64
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 24.
The drive CDRW speeds are: 24.
The drive DVDR speeds are: 24.
The drive DVDRW speeds are: 24.

The last failed audio CD burn had error code 2131(0x00000853). It happened on drive D: TSSTcorp DVD+-RW TS-L632H on CDR media at speed 0X.

Dell latitude

Posted on Mar 18, 2011 7:58 AM

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7 replies
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Mar 18, 2011 8:30 AM in response to jgreenmoreard

The 2131 error has been associated with the TSST TS-L632* optical drive.
Dell offer a firmware update:
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releasei d=R173097&SystemID=LATITUDE%20D830&servicetag=&os=WLH&osl=en&deviceid=14182&devl ib=0&typecnt=0&vercnt=1&catid=-1&impid=2&formatcnt=1&libid=31&fileid=235346

According to the compatibility tab it looks OK for your compuer model
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Mar 18, 2011 9:41 AM in response to polydorus

Thanks for your reply. I downloaded the update, restarted windows and still unable to burn cd

Ran diagnostics again. Any other suggestions?

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Latitude D630
iTunes 10.2.1.1
QuickTime 7.6.9
FairPlay 1.11.16
Apple Application Support 1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34

iTunes Serial Number 0012A6400F02B168

Current user is an administrator.
The current local date and time is 2011-03-18 12:26:34.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)

Video Display Information

Mobile Intel(R) 965 Express Chipset Family
Mobile Intel(R) 965 Express Chipset Family


** External Plug-ins Information **

No external plug-ins installed.

iPodService 10.2.1.1 is currently running.
iTunesHelper 10.2.1.1 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

** CD/DVD Drive Tests **

No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),

D: TSSTcorp DVD+-RW TS-L632H, Rev D200
Audio CD in drive.
Found 11 songs on CD, playing time 40:05 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:43:40
Track 3, start time 07:15:14
Track 4, start time 11:14:44
Track 5, start time 14:18:73
Track 6, start time 17:35:45
Track 7, start time 20:50:65
Track 8, start time 25:08:13
Track 9, start time 29:50:39
Track 10, start time 33:10:67
Track 11, start time 36:43:64
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 24.
The drive CDRW speeds are: 24.
The drive DVDR speeds are: 24.
The drive DVDRW speeds are: 24.

The last failed data CD or DVD burn had error code 2131(0x00000853). It happened on drive D: TSSTcorp DVD+-RW TS-L632H on CDR media at speed 0X.
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Mar 19, 2011 2:50 PM in response to jgreenmoreard

D: TSSTcorp DVD+-RW TS-L632H, Rev D200


According to the second set of diagnostics, the firmware update didn't seem to go through. (You're still showing the same firmware revision as in the first set of diagnostics.)

Could you walk us through what happened when you tried to do the update?
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Mar 20, 2011 2:50 AM in response to polydorus

🙂 I'd seen it once before on a Dell with a 2131 ... we couldn't get the D300 (A02 revision) to go through, and it turned out that none of the Dell supplied updates for any component seemed to be installing. So I had a quick doublecheck of the second set of diagnostics here, just in case something like that seemed to be happening here too.

(Gosh but they got through a lot of firmware updates for that model of drive at Dell. The one that fixed the iTunes problem was the A02 ... but the latest version available for j's Latitude is the A09 and there's an A03, A04 through A08 filling all the gaps between those two revision numbers).
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Error 2131

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