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Level 1

15 points

itunes won't detect ipad 2

I've installed and re-installed the latest itunes 64bit on my win 7 machine. yet itunes will not detect it.
I've tried multiple usb cables. tried differnt usb ports yet to no avail.
every so often it will detect and let me sync but 99% of the time its an everyday battle to get my ipad to detect on itunes.

I have an iphone 4 that seems to detect fine. yet i can't figure out why ipad 2 wont detect. I've even restored my ipad 2.

I've tried everything I can think of.
I even formatted my computer, download itunes and install it on a fresh system and same problem.

I'm at my wits end. I can't understand why its so hard to detect it.

device manager sees it fine. but itunes locks up when i connect the ipad 2. if I disconnect it, itunes becomes available. Everytime I connect my ipad itunes throws a fit and becomes unusable for like 5 min, a very long pause as it thinks about something.

anyone have a workaround for this?

I went to the apple store and a tech there told me, buy a mac, that will sole your problem....seriously?
then he said or uninstall and reinstall. which I've done several times, that does not fix the problem.

Intel i7Core 965, Windows 7

Posted on Mar 19, 2011 3:56 PM

121 replies

mihoci

Level 1

4 points

Apr 3, 2011 1:06 AM in response to ninja_pimp

I have tryied on 32bit Win7 it workd perfect but on my 64bit win7 machine when i connect ipad2 Itunes freeze and when i disconnect it run again.

Dont know how to solve this problem, tryed with several usb ports, several cabels etc.

I managed to conect it only with program CopyTrans and that is it but i really ned the itunes becouse of file sharing.

HELP

erant1

Level 1

0 points

Apr 3, 2011 12:07 PM in response to ninja_pimp

Hi -
I had the same issue with an iPad2 and Windows 7. I am using McAfee and took the earlier advice to turn off the Firewall temporarily. When I do that, the iPad is recognized and the sync works every time. Just remember to turn the Firewall back on.

erant1

Level 1

0 points

Apr 3, 2011 12:08 PM in response to erant1

BTW - I'm not sure how to set the Firewall to always allow the iPad to be recognized. If anyone can provide that info, it would be greatly appreciated.

rimshaker

Level 3

520 points

Apr 3, 2011 12:27 PM in response to erant1

Ah glad the firewall suggestion helped at least 1 person. Problem may be a bug with firewall itself and they just need to patch it up. For me older versions of Zonealarm worked fine, but the newest version doesnt.

You can try giving itunes full inbound/outbound access and see if that might fix sync issues.

d18ge

Level 1

42 points

Apr 3, 2011 4:51 PM in response to ninja_pimp

Ah, I see that I am not the only one experiencing this problem. Like many, I'm on Win 7, 64-bit. Only seems to affect my new iPad 2. Absolutely no problems with my iPhone 3GS. The computer is recognizing the iPad with no problem. I get the double sounds and the window pops up asking me if I want to import photos or open the device. But, in iTunes... NADA! In fact iTunes is iMobile! Just hangs for awhile. After a few minutes it unfreezes. I am going to try one thing. I looked at another post pointing to an Apple trouble shooting article (sorry, didn't think to copy the link here). Read through it and not much of use except it did suggest that certain webcam software might cause issues. I have a fairly new Logitech HD cam installed so might try uninstalling and see what happens. Will let you know if it has any effect.

d18ge

Level 1

42 points

Apr 3, 2011 6:44 PM in response to d18ge

Update:
I removed the software and driver for my Logitech webcam. Here is the version information. Logitech Webcam Software with Vid HD Software
Version: 2.10.1224.0
Date: 11-29-2010
Platform: Windows 7.

Based on limited testing, my iTunes now recognizes the iPad2 and does not freeze. I will do some further testing, but this may have resolved the problem for me at least. The iTunes problem is the second one I have found with this particular Logitech software. I would be curious to know how many of you experiencing iTunes not seeing your iPad also have a Logitech webcam installed. If you do, try removing the software and see if that resolves your problem. I plan to report this to Logitech.

Jim

mihoci

Level 1

4 points

Apr 4, 2011 1:42 AM in response to ninja_pimp

Whem i connect Ipad2 with itunes it freezes the itunes!

I have tryed everything. It seams that the problem is in AppleMobileDeviceService.exe which control the connection between ipad2 and itunes.
I have tryed to desable firewall, antivirus, desable all startup programs, created new user account on windows, clean install and nothing works.

The main problem is connecting the ipad2 with win7 64bit machine becouse every other combination (win7-32bit works, win7-64bit+ipod, iphone) is working...

mihoci

Level 1

4 points

Apr 4, 2011 3:41 AM in response to ninja_pimp

I FOUND THE SOLUTION

When you connect it to computer you have to press sleep button several times on your ipad (sleep-awake-sleep-awake-sleep-awake) and if that doesnt work just slide betwen screens left-right-left-right and the ipad2 will show in itunes.

Jaoros

Level 1

0 points

Apr 4, 2011 9:56 AM in response to ninja_pimp

How many people with this issue are on Sp1 of Win7?
Have a friend who is having very similar issues with his Ipod touch.
His research seems to lead to the combo of SP1 and the latest ios and itunes.

ninja_pimp Author

Level 1

15 points

Apr 4, 2011 4:11 PM in response to mihoci

well tried using the sleep button over n over like previous poster mentions but no luck.

so far the only way that works for me is to connect and reconnect over and over until it catches, sometimes it takes 5 tries, sometimes 20. after 20 attempts i give up.

I've asked around, it seems anyone with win 7 64bit and an ipad 2 have this issue. I've yet to find someone who has not had this problem.

as usual Apple won't comment on this problem nor admit it.

I went into an apple store with a laptop, win 7 64bit, showed them the problem.
they tried for about 45min and simply could not make it work.
it did sync up twice! but they must had tried at least 100 attempts.
they tried different cables, different usb ports. plugging in laptop, unplugged.

the laptop was freshly formatted too so there was no excuse. plus i had latest itunes on desktop so they could install and reinstall it.

they could not give me a reason for the failure.
but they did offer to sell me a macbook, assuring me these problems only happen to windows users.

this is my second time at the apple store. I went to another, previous store told me it was windows problems on my computer, blah blah....

so i sit here waiting for apple to release a new itunes version or another firmware update.

if ya got more ideas or tips please let me know i'm willign to try anything, except buy a macbook.

canbbb

Level 1

0 points

Apr 5, 2011 3:14 AM in response to ninja_pimp

I want to echo what ninja_pimp just wrote... I have tried every trick proposed on this thread (verify the USB connection in device manager, sleep/wake the ipad2, etc), but at the end of the day, it seems pure chance that at some point, the connection is established with iTunes.

Thanks n_p for going to the store with your laptop. I would have thought a Wintel laptop would have burst into flames when passing the gate of the Store, but it seems like not 🙂

d18ge

Level 1

42 points

Apr 5, 2011 7:25 PM in response to ninja_pimp

I had the problem with 4.3 and nothing change with 4.3.1. Since I removed the Logitech webcam software and camera driver I have not had any further problems. Since no one has echoed my experience I assume that this is not the issue for all. But, if you are having issues and have a Logitech webcam installed, particularly one of the newer HD webcams, try removing either the software or driver or both. Worked for. YMMV as they say.

jkerr2

Level 1

0 points

Apr 6, 2011 12:08 PM in response to d18ge

Try running Itunes as a administrator. That's the only way I could seam to get it to work. Right click on the icon and select run as a administrator. At least give it a try. I have the logitech hd webcam and I will have to remove it and see if that fixes running without admin.

Message was edited by: jkerr2

Apr 7, 2011 9:27 AM in response to ninja_pimp

I found a solution. Took advice from various people above and then went through this link
http://support.apple.com/kb/ts1538

I found that although my Windows 7 OS laptop could see the ipad2 itunes couldnt. The issue was I didnt have an "Apple Mobile Device USB Driver" under the USB menu in Device Manager

The key bit was under the "update the apple mobile device driver" specifically using the "usbaapl.inf" to install from disk. Bingo!! Its alive and visible in iTunes

Apr 7, 2011 2:24 PM in response to ninja_pimp

I'm having a different problem with this. When I connect to my iTunes on Mac Pro my iPad is recognized in iPhoto and not iTunes. Ugh. Anyone have any ideas? I did sync it successfully with iTunes account on my net book PC. Does it only sync with one computer?

itunes won't detect ipad 2