10.6.7 Freezes when attempting to run iTunes 10.2.1

I have just updated to 10.6.7 all Apps (e.g. Mail, Safari, Parallels) tried so far work fine except iTunes. Every time I run iTunes 10.2.1 I get as far as the window displaying correctly then within 20secs the machine freezes and is unresponsive to anything other than a forced shutdown via the power button. I have fixed disk permissions with the same result.

Anyone else experiencing the same? Any suggestions as to a fix?

MacBook Air, Other OS, iTunes 10.2.1

Posted on Mar 21, 2011 2:59 PM

Reply
250 replies

Mar 28, 2011 4:17 PM in response to eduaed999

eduaed999 wrote:
PLEASE TRY THIS:
- Don't run iTunes from a Dock Icon User uploaded file
- Run iTuns from the application folder

If this works for you then remove Dock icon and recreate it.

HAS WORKED FOR ME

I'm having the same issue with my MB Air. But for me it's only happened twice, it's intermittent for many so any so called solution will probably not work for long. I'm hoping Apple will release a software solution to this soon.

Mar 28, 2011 4:29 PM in response to macjk

I think this is the fix. I believe it has something to do with a backup.
I noticed that when i tried the deleting the Genius file and restarting iTunes, that kind of fixed it.
I also noticed that when i connected, there was a corrupted backup issue.
So, I opened terminal and typed this:
defaults write com.apple.iTunes AutomaticDeviceBackupsDisabled -bool true
then i started iTunes.
No freezing.
If it doesn't work, then just turn on the backup again and change "true" to "false"

Mar 28, 2011 11:00 PM in response to joemobile

As all of the mentioned "cures" were only of temporary use for me I've gone back to 10.6.5 via the USB-ThumbDrive, then installed 10.6.6(!) Combo Update and everything is fine again. I'll keep my fingers off 10.6.7 until Apple release a fix for this.

You should ALL send Feedback to Apple so that they become aware of the problem - I'm pretty sure they do NOT read these forums.

http://www.apple.com/feedback/macosx.html

Mar 28, 2011 11:10 PM in response to Bianchine

It appears that the problem with the 10.6.7 upgrade is not limited to the MBA.

It happened on my 2 year old Mini (prev generation but still Intel). Since the only thing the Mini does is act as my Itunes repository for my Apple TV devices it is useless unless it works very well. It worked fine under 10.6.6 with Itunes 10.2.1. My iMac appears to be fine and I did that upgrade at the same time (well more or less)

Itunes freezes after about 20 seconds. The only difference is that I can Force Quit Itunes and not be forced to press the power button.

I tried restarting (2x) and disk repairs to no avail.

More recently I did a cold boot followed by a restart. Its been about 12 hours and no more freezes.

It seems everyone has posted what has worked for them but the only common ground appears to be that it involves rebooting.

A nasty problem. The upgrade itself sometimes puts Itunes into a unstable state.

I wish Apple would acknowledge this issue and publish something.

Mar 29, 2011 12:06 AM in response to Dave (SA)

Dave,

I was just about ready to chime in on the very subject, this is not limited to the MBA - but it seems perhaps all OSX 10.6.7 security updated Macs. I upgraded from Leopard 10.5ish to Snow Leopard 10.6.7 the other day - chose to do a completely fresh installation. After installing the update 10.6.7, iTunes broke, but it "sneaks up" on the crash. When I attempt to purchase/download any content of any significant size, e.g. HD movies, give it about 5-10 minutes to pucker up... the power button hard boot is the closest way out. This actually occurred during a "your last chance download" iTunes so graciously provides you to restore your historical iTunes purchases (I don't want to talk about why I had to ask for it... just accept that I had to).

I was so angered at the idea that maybe my RAM or HD was failing, because Apple wouldn't put out any update that would cause this level of problem, would they? No... Had to be hardware. But everything tested just fine. Then the search engine we all love brought me here.

Also, not that it is of any significant bearing on this, I also "tested" the App store for similar issues. Trying to volley the idea of the root cause having to do with downloads, that maybe there was a buffer leak in a network card driver. The application I chose to buy (Aperture) downloaded fine - just doesn't launch save an error report to submit to Apple. Then I downloaded the xcode and ios sdk.. no network card driver problem because I got all 4.44GB without fail. Just didn't have iTunes launched.

All things considered, I figure it is a learning experience I wish I could have only read about rather than experienced. You know, "...only a fool learns from his own mistakes, a wise man from the mistakes of others." -Otto von Bismarck

But I "mistake'd" all over this one....

Message was edited by: mwilliam13

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

10.6.7 Freezes when attempting to run iTunes 10.2.1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.