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Nancy N Author

Level 1

120 points

App Store crashing immediately on launch

I ran the 10.6.7 combo update this evening and after the update, I can no longer open the App Store. It immediately crashes on launch. Any suggestions on a fix?

MBP 2.4 GHz/4GB, Mac OS X (10.6.7)

Posted on Mar 21, 2011 8:30 PM

49 replies

vemssi

Level 1

4 points

Mar 31, 2011 3:47 AM in response to Nancy N

Just to +1, Mac App Store crashes for me immediately after launch when Cisco VPN is up.

Mar 31, 2011 5:48 AM in response to vemssi

I have found the same - it will crash if the Cisco VPN is running, but works OK otherwise....

Odd.

Mar 31, 2011 6:33 PM in response to Nancy N

Same here for me .. App store crashing immediately upon opening.

Apr 1, 2011 9:05 AM in response to Nancy N

I've had the same problem and, like others in this thread, turning off the Cisco VPN fixed it.

Apr 1, 2011 10:01 AM in response to Nancy N

I am not on CicsoVPN, but do have an RSA Secure connection to the network via wireless. I noted that the crash log shows that AppStore is crashing CommerceKit check for WiFi connection. Basically the AppStore is unusable.

++++++++++++++++++++

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x00007fff86086988 CFRelease + 200
1 com.apple.CommerceKit 0x000000010009b9e7 -[ISNetworkObserver _serviceIsWifi:] + 99
2 com.apple.CommerceKit 0x000000010009c017 -[ISNetworkObserver _reloadNetworkType] + 390
3 com.apple.SystemConfiguration 0x00007fff80e18dad rlsPerform + 115
4 com.apple.CoreFoundation 0x00007fff860c9401 __CFRunLoopDoSources0 + 1361
5 com.apple.CoreFoundation 0x00007fff860c75f9 __CFRunLoopRun + 873
6 com.apple.CoreFoundation 0x00007fff860c6dbf CFRunLoopRunSpecific + 575
7 storeagent 0x0000000100001b73 0x100000000 + 7027
8 storeagent 0x00000001000019bc 0x100000000 + 6588

Apr 6, 2011 12:01 AM in response to Nancy N

Ditto. Definitely related to running the VPN.. over wifi. if I shutdown the vpn then its ok.
(doesn't apple folks use VPNs?)

How do we file a bug?

jdaluz

Level 1

0 points

Apr 6, 2011 3:56 AM in response to markfalta

Thanks, disabling certificate checking fixed this issue for me. Since the Comodo security breach, information on enabling cert checking has been circulating on the Internet, so I imagine others will also find this useful.

wejens

Level 1

12 points

Apr 6, 2011 10:49 AM in response to Nancy N

I have the same problem but with FortiClient SSL VPN (4.0.2082). If I kill the VPN client, I can start App Store without crashing. If I then start the VPN while App Store is running, the App Store immediately crashes.

Apr 7, 2011 7:29 AM in response to Nancy N

Same problem here. With Cisco AnyConnect VPN Client running, I get the "storeagent quit unexpectedly" dialog window every 30 seconds or so and there's no way to kill it other than quitting the Cisco VPN client.

Apr 8, 2011 7:33 AM in response to Nancy N

same issue here: while running cisco vpn client app store goes down upon launching.

Apple needs to fix that

Apr 13, 2011 8:07 AM in response to Nancy N

Just chiming in that I'm getting the same crash. I too am using Cisco VPN (I have no choice - I must for my job). It's casuing the App Store to crash immediately on launch.