Level 1

4 points

Does anybody else have Viber or Whatsapp charges on their AT&T phone bill?

I got my phone bill for my iPhone and noticed charges of $79.00 for using Viber and/or Whatsapp texting Apps. I have WiFi in my home and AT&T data processing when I'm i.e. in my car driving around and calling my Viber friend. Is that the reason I got charged? I called AT&T and they told me to contact Apple. They said it's a FREE CALL so they deducted it but wondering about my next bill. Can somebody help me?

iPhone 3G, iPhone OS 3.1.3

Posted on Mar 23, 2011 3:32 PM

Top-ranking reply

theViberTeam

Level 1

112 points

Posted on Jun 11, 2011 2:08 AM

Hi @pratana

This is an official representative of Viber Media.
The bill you are describing couldn't have been issued by Viber as you're describing, especially when it's WiFi that was used.
Viber works over the internet, and for this reason AT&T 'couldn't have known' that Viber was used.
What probably happened was that your internet connection was temporarily low, so a regular call was placed instead of a Viber call. You can notice the different between the two by the fact that Viber's purple screen switches to iPhone's regular grey interface.

There is unfortunately nothing we (Viber) can do to help.

If you have more questions - please feel free to ask,

Viber.

View in context

53 replies

Jul 24, 2014 6:22 PM in response to MDTraveler

So let me get this straight......

After all of us have spent much of our uncompensated precious time sharing these issues with you and making suggestions to help the users and Viber, you now want us to take more of our uncompensated time to fill out some other FXXXXXX form.......

You're getting paid.......you sift thru this and fill out the **** feature request forms.........

Have a nice day..............

I used to like Viber until I read all your same repeated replies......

If you are a typical representation of what Viber's stand is on all this...........I'm gone.....

Skyping................

Jerk

karan c

Level 1

0 points

May 16, 2015 3:02 PM in response to MDTraveler

It is interesting to see that this post was first opened in 2011. Now, we are in 2015 and this issue has still not been resolved. I am yet another user of this worthless app being charged $250+ by my service provider for international calls that were supposed to be free.

What's even more interesting is that 4 years later, Viber support team continues to be ignorant about this issue and stubborn about their *alert*, that has caused us users thousands of $$$$ and continuing to do so. I think it is time that a collective legal action is taken against Viber.

Tamara

Level 6

13,744 points

Mar 26, 2011 4:16 AM in response to theViberTeam

I doubt it said that and the OP has not been back to clarify.

pratana

Level 1

4 points

Jun 11, 2011 12:34 PM in response to Guybrush-Threepwood

I totally agree, which I will do. since both my sister and I have skype as well.

Feb 25, 2012 4:15 AM in response to pratana

@pratana -

Thank you for the feedback.

I will pass it on to our management and we'll see how this weighs against most of our users' will to use Viber as their default dialer.

Thank you again.

Sfkhome

Level 1

0 points

Dec 30, 2013 1:29 PM in response to theViberTeam

I am sorry to inform you but the call on my phone switches without notice. Why is this?

Thanks, I want to continue using this app, but am afraid of the charges.

Mar 2, 2014 11:47 AM in response to walter29

Hi again,

Thanks for your feedback, we appreciate it! Please make your request official by filling out our feature request form here: http://bit.ly/1aOwGy2

Jun 12, 2011 3:58 AM in response to pratana

@pratana

We understand the inconvenience that was caused here, but in fact we most certainly do have a warning message that pops up when you try to place a regular cellular call.

Moreover, in accordance to user demand, we have added a checkbox that allows users to control whether or not they would like to keep seeing that warning message, or make it stop appearing once they have learnt when the calls might be switched to being non-Viber calls.

So to your question - yes, we do have a warning message. You might have disabled it and forgotten about it.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Does anybody else have Viber or Whatsapp charges on their AT&T phone bill?