iPad WiFi Speed Slow with UBEE DOCSIS 3.0 Modem

Question

Level 1

14 points

iPad WiFi Speed Slow with UBEE DOCSIS 3.0 Modem

Anyone have this issue with their iPad? My internet company switched my modem today to an UBEE DOCSIS 3.0 and ever since then, my iPad speeds are barely hitting 9 upload (normally it's 15+ upload). I have a Linksys WRT54G router, and I'm not sure what the issue is and why it's affecting the WiFi. I've rebooted my iPad, etc, and it's not helped. The rest of my equipments (computer, XBOX, etc.) are fine with the wireless speeds, but not the iPad.

Anyone know of compatibility issues with Ubee/Linksys/iPad. I've Googled this with no luck.

Thanks.

Asus, Windows 7

Posted on Mar 24, 2011 9:08 PM

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Answer 1

Apr 6, 2011 7:19 AM in response to Holly_Dolly

Holly,

I am an engineer for Ubee, and would like to learn more about your issue. Are you using your WRT54G for your wireless network? What model of Ubee modem do you have? It should begin with DDW or DVM or the letter U.

Thank you.

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Answer 2

Jun 10, 2011 2:54 AM in response to Friday1583

Hi Engineer from Ubee!

I, too, am experiencing issues with the combination of iPad and Ubee modem.

My modem is as follows, supplied by Ziggo in Holland:

Hardware Version	3.9.2
Software Version	9.9.2006
Cable Modem Serial Number	EVW320B00043772
CM certificate	Installed

My other equipment works fine (iMac, MacMini, iPhone and Dell laptop.)

It seems that the iPad can have Internet access OK but then, even during a download, it just stops.

I have used various Speedtest utilities and get the stated 10Mbps download on all my other devices but the iPad varies incredibly.

I tried reducing the modem power output to 75% and that seemed to work for a while.

This morning again during a download, it just stopped. I logged in to the modem and noticed that I had an error in the Wireless/Access section for the iPad. It could not resolve the Host name for the iPad.

I powered down the modem and things are normal again:

MAC Address	Age(s)	RSSI(dBm)	IP Addr	Host Name	Mode	Speed (kbps)
00:24:36:AF:F3:05	0	-58	192.168.178.13	n	117000
C8:BC:C8:85:A4:1E	0	-72	192.168.178.11	JCs-iPad	n	6500

I read in another forum that you should change the frequency (currently 2.4GHz) and channel (currently 6).

Any ideas to help?

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Answer 3

NielsCl

Level 1

0 points

Jun 20, 2011 7:51 AM in response to jamesfromlage zwaluwe

I too am experiencing some problems with my modem (ubee evw3200).

For some reason my iPad and iPhone4 won't go any faster than 15-20 Mbps, where my laptop gets to 30Mbps over Wifi (2,4GHz wifi-N). I use the build in wifi connection in the modem.

The speed gets a bit better when switching to 5GHz wifi-N, but most of my equipment doesn't support this.

I also have a Apple Airport Express. When I hook it up to the modem (LAN 1 port of modem to WAN port of Airport Express), the wifi speed of the AE is not great. No, I'm not using NAT 2 times (twice the use of DHCP), the AE act as a bridge.

Any ideas?

Thanks!

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Answer 4

Avalon

Level 1

4 points

Aug 22, 2011 1:34 PM in response to Holly_Dolly

Setting THE nphy rate to Option 6 and multi ast to 36 solves THE problemen

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Answer 5

mobyjung

Level 1

0 points

Oct 24, 2011 7:22 PM in response to jamesfromlage zwaluwe

I have a similar issue, however I'm using a Comcast provided Docsis modem. Laptop speed is a good 25-30Mps, iphone4 at its FASTEST barely reaches 4Mps. any suggestions? Its running SLOWER than the previous comcast internet package we had (15Mps), and that was with older router and modem.

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Answer 6

Nov 20, 2011 12:32 AM in response to Avalon

I had exactly the same problem. With the calbe plugged equipment I had excellent connection speeds. Only the wireless devices were giving me problems, especially iPad/iPhone. I changed your suggestions and till now it seems to work, thanks!

Here my UBEE DOCSIS info

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Answer 7

otisfry

Level 1

0 points

Dec 1, 2015 4:15 AM in response to Avalon

How do I do this? Can't find the settings in my Ubee Modem...

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