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runnerfun Level 1 (5 points)
Bank of Montreal online banking has a pop-up window offering me a free download of Rapport which it says will protect me from online fraud and identity theft. I don't like to download any applications on my imac unless I know it is not going to cause me issues later.
Please advise.

iMac 2 GHz Intel Core Duo, Mac OS X (10.6.3)
  • Klaus1 Level 8 (47,755 points)
    Good for you!

    Rapport causes many problems for users of OS X and is best avoided.
  • ~Bee Level 7 (31,425 points)
    runner --
    As Klaus has posted, you certainly do not want that on your Mac.

    All of us who try to help here, are very aware of the damage that thing does.
    I used the "Search Discussions" pane on the right, and here are the threads
    that resulted from using Rapport:
  • TrusteerSupport Level 1 (0 points)
    We would like to sincerely apologize for any inconvenience caused. We do appreciate everyone's feedback regrading this matter.

    We would like to inform you all that the problem has been fixed and we recommend downloading Rapport again. You can download the latest from the link below, just locate your Bank in the link:

    Should you need additional assistance, feel free to contact by submitting the following form:

    Trusteer Technical Support
  • Klaus1 Level 8 (47,755 points)
    Thanks for jumping in.

    So you can now confirm that rapport works flawlessly with all versions of Safari as well as OS X Tiger, Leopard and Snow Leopard, on both PPC as well as Intel macs?
  • rxcats Level 1 (0 points)
    I wouldn't trust it. I stupidly downloaded Trusteer's Rapport after it was recommended by Bank of America Online Banking. Now Safari keeps closing down and giving me the error message "Safari has quit unexpectedly". I didn't put 2 & 2 together until I "google searched" the error message and found this forum and others implicating Trusteer's Rapport. Since the Safari problem began right after I downloaded it just a couple of days ago, I suspect it is more than a coincidence. I can't wait to get home from work tonight so I can uninstall it! Hopefully that fixes it. Live and learn.
  • rxcats Level 1 (0 points)
    I just got home and again "Safari quit unexpectedly". It seems to happen especially as I close a window. I quickly UNinstalled Trusteer's Rapport and the problem has stopped dead in it's tracks. I can open a whole slew of windows on Safari and close them and no more Safari failure. I strongly suggest that no one using a Mac install that software until the bug is out! It is very frustrating. I plan to notify B of A about this; they should not be encouraging their customers to download things that are potentially harmful to their computers. I believed them when they recommended using this.
  • Klaus1 Level 8 (47,755 points)
    I wouldn't trust it.

    I agree. They have obviously done nothing to correct their software.
  • Is there a vet in the house? Level 1 (145 points)
    I installed Rapport when I changed bank here in the Rep. of Ireland. When I started having problems I eventually narrowed it down to Rapport. I checked Trusteer's website and noticed the version offered by my bank was way out of date (and it still is) so I downloaded the updater and tried again. Unfortunately, it fixed absolutely nothing so I stopped it via System Preferences and, bingo, problems gone.
  • ~Bee Level 7 (31,425 points)
    I hope our Trusteer friend is still monitoring this thread.
  • linda2009 Level 1 (40 points)
    I found this thread (and the other threads about Rapport software) VERY helpful. My bank, Bank of America, offered this software to me. I downloaded it, but did not install it. I thought I would check the forums to see what other folks thought about it beforehand. I am so glad I did! I am not going to install.

    Sounds like some folks are saying using OPENDNS is a better option. I'm glad to hear that, because I've been using them for years now. Never had any problems with their service.

    My Mac(s) are running smooth right now and I appreciate this forum again! Forewarned is forearmed! THANKS!
  • ~Bee Level 7 (31,425 points)
    Hi linda --

    Yep, this place sure is a wealth of information, eh?
    I was hoping that they really had fixed it, because it has caused a mess for Mac users.
  • Sweet-pea Level 1 (0 points)
    I think I successfully uninstalled Rapport! I started the download again and this time when it said install/uninstall - I uninstalled... my mac is running like it's old self again! YEAH
  • ~Bee Level 7 (31,425 points)
    Great, Sweet-pea!
    Glad it worked out for you!
  • Rex Oppenheimer Level 1 (140 points)
    It is still the same. I downloaded the updated version you gave a link to, but I still have the same crashes and slowness. Especially after a crash. I get a dialog box saying that Safari has quit unexpectedly. I click reopen, and it take forever to open.
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