Trusteer's Rapport Software

Ghost_Rider wrote:

The only browser supported on Mac at this time (for Secure Logon) is Firefox. Secure Logon requires java to run. For more information on Java click here.

If your bank requires Java for their online banking services, you should consider switching to another bank. That shows a frightening lack of security knowledge from the people charged with the task of keeping your money safe.

I have been using Trusteer Rapport ever since my bank BMO recommended it. The icon is not showing up in Firefox 41 and Safari 9 on my El Capitan OSX 10.11 machines and this build does not show on TR's supported list, Yosemite being the latest. TR is running according to the control screen in Systems Preferences. There is a start and stop button.

Never had any trouble uninstlling using the uninstaller provided by TR. Never had evidence of any malfunctions in any of my 3 Macs.

Hopefully the staff at TR will update soon for OSX 10.11

I have the same problem on a MacBook Air running the latest version of El Capitan.Although the settings show that Rapport is running the icon does not appear in either Safari or Firefox.

I just had the exact problem yesterday. For a while I was afraid the only way to fix it was to upgrade my OSX and get a newer version of Safari. I manually put all the versions of Rapport in the trash and securely emptied it and Safari still wouldn't work but today (thank heavens) it works again. I couldn't even access preferences to uninstall it. What a pain! I will never install Rapport again.

Trusteer Rapport is the biggest piece of junk software. It crashed my computer. It overheated my computer. It hung up my internet connection. It made my browser sluggish. I uninstalled it, and all the problems went away. Don't, under any circumstance, install Trusteer software on your Mac. The name of the software is so very ironic.

at the request of our new bank, first republic, we installed the software and within hours it was crashing our 2 machines. they were overheating, internet connection was disconnected and they kept freezing or restarting on their own. only had it installed for a day and a half before we removed it and did a little research. we should have looked it up first, but the bank actually pays you $25 to install it because they said it is so important, so we complied. big mistake.

Rapport is a security product from IBM Security - Trusteer Rapport and crashes my mac while using the librooksbas.dylib Safari Plug-in. One UK Bank has gone as far including a clause in it's T&C's that will not take any responsibility for any losses for on-line fraud if it is proven that Rapport is not installed.

That's very interesting. Can you please tell me which bank it is ? I've accounts with several banks and so would be good to know which ones to close !

HSBC

Interesting, thanks. Had a quick look at their T's and C's and have to say that I can't find any specific reference to Rapport although I wouldn't be surprised if there was some such in their T's and C's. Quite why banks try forcing this questionable software on its customers is debatable although the suggestion that it helps them wriggle out of any liabilities makes sense.

Googling Rapport problems go all the way back to 2009 if not before and man people are voicing the same problems now as they did then.

OMG THIS SOFTWARE IS THE KISS OF DEATH AND IS EVIL INCARNATE.

Seriously, it crashes my entire OSX which is on a mid-2015 MacBook Pro, OS X Sierra 10.12.2, and Chrome v.55 -- all current as of today. I haven't seen an entire OS crash and have to restart for over 20 years from a newly installed piece of software.

Silicon Valley Bank needs at the very least a very strong advisory to AVOID this software, and probably shouldn't even let people anywhere near it. What a terrible and dangerous bit of MALWARE.