App to upgrade on Mac App Store with email that is not mine

Question

Level 1

30 points

App to upgrade on Mac App Store with email that is not mine

Hello to everyone,

I have an update of a free app on Mac App Store called "Itsy". However, i never install that app through Mac App Store or by other means! When i try to install it through Mac App Store i can't do it and Mac App Store ask me for the password of the following email " **@**.de"! This email it is not mine and i don't know how i get it! I buy my new MacBook Pro last week on an Apple Store! Anyone can tell me how i solve it? Or i should make a fresh install?

<Edited by Host>

MacBook Pro, Mac OS X (10.6.7), i7 2.7 GHz, 500 GB 5400 rpm

Posted on Mar 29, 2011 7:09 PM

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Answer 1

Dah•veed

Level 9

64,621 points

Mar 29, 2011 7:18 PM in response to fmiguel

Did this Mac have apps from the Mac App Store already installed on it? Was it new in a box, or is it perhaps a model that was on display in the store?

Dah•veed

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Answer 2

Brassen

Level 1

0 points

Mar 29, 2011 7:28 PM in response to fmiguel

fmiguel, I have the same problem. Itsy is appearing as an update and clicking on it asks for the account of the .de email.

I did not purchase/download Itsy through the App Store.
I did download it some months ago, used for a few minutes and deleted it (including the library files/folders it created).

What is happening, why is that .de email account appearing?

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Answer 3

Dah•veed

Level 9

64,621 points

Mar 31, 2011 11:21 AM in response to fmiguel

.de in a web address is used to designate Deutschland, which is Germany or Alemania.

This is a little information about this email address

<Edited by Host>

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Answer 4

fmiguel Author

Level 1

30 points

Mar 30, 2011 3:19 AM in response to Dah•veed

David it was completely new. I took it out of the box!

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Answer 5

fmiguel Author

Level 1

30 points

Mar 30, 2011 3:22 AM in response to Brassen

Brassen i don't know. My Mac is completely new and i never installed that app. In fact i never use twitter. That app is is an app for Twitter!

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Answer 6

Shibster

Level 1

0 points

Mar 31, 2011 11:09 AM in response to fmiguel

This has also just happened to me ...when trying to update Angry Birds......

It says I have other accounts that need updating and the account name is **@**.de

<Edited by Host>

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Answer 7

Brassen

Level 1

0 points

Mar 31, 2011 5:45 AM in response to fmiguel

I ran AppleJack (repaired permissions, cleaned all cache files, checked preference files), and this won't go away...

What the **** Apple!

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Answer 8

moebis

Level 1

5 points

Mar 31, 2011 5:49 AM in response to Brassen

Looks like you guys are running a cracked copy of someone else's appstore purchase. It's possible that the security credentials for another app where pasted into something else you are running and the appstore sees it with the original certificate, thinking you have that software installed with that users account assigned to it.

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Answer 9

Brassen

Level 1

0 points

Mar 31, 2011 5:55 AM in response to moebis

1) Itsy is a free app;
2) I have not purchased it;
3) I don't have it installed on my computer.

Why would anyone crack a free app?

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Answer 10

Linc Davis

Level 10

209,535 points

Mar 31, 2011 6:23 AM in response to fmiguel

It's a bug in the App Store. Contact customer service for help.

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Answer 11

fmiguel Author

Level 1

30 points

Mar 31, 2011 6:49 AM in response to Brassen

Like i described above i have the same problem. I bought my mac last week and i *NEVER NEVER used or install Itsy app on this mac*. Beside, Itsy is a free app so, i NEVER cracked it!

Here is how i solve my problem. Because i migrate all apps from another mac using Time Machine backup, i think the problem was there. So, i made a fresh install and the Itsy upgrade from Mac App Store disappear!

Another thing i notice that on Apple Logo menu, when i upgrade using my Time Machine backup appear a submenu called "Location" for networks. With my fresh install it disappear. However, i don't know if it is related with allowing to locate me on "Time Zone" on "Date & Time Preferences"!

Regards

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Answer 12

moebis

Level 1

5 points

Mar 31, 2011 6:53 AM in response to fmiguel

I know itsy is free, that is probably why they (the crackers) used it's "free" certificate to blank out a "purchased" one on a different application, but it still has the app information somewhere in it, and the app store is seeing that. Look for recently installed apps, and try to remove them one by one, I bet it disappears on one of them. If I'm wrong then just time machine your applications directory back. I'm almost 100% sure this is the problem.

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Answer 13

moebis

Level 1

5 points

Mar 31, 2011 7:23 AM in response to moebis

Check to see if you have Asphalt 6 installed.

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Answer 14

fmiguel Author

Level 1

30 points

Mar 31, 2011 7:26 AM in response to moebis

@moebis tell me one thing. I admit that on other mac i used FaceTime 1.0 app downloaded from a website. However, this mac is new and i just upgrade it from a Time Machine backup. When i restart my mac, FaceTime was 1.0.2 not 1.0! Do you think that some information from FaceTime 1.0 stay in my mac even FaceTime was upgraded to 1.0.2? I removed FaceTime 1.0.2 with AppDelete (I bought it 🙂 ) but this problem persist! I just solve my problem making a fresh install. However, it is strange because, if it was a problem of Mac App Store, my problem shouldn't disappear, but the fact is that it really disappear! But i have another question. If it was a problem from FaceTime 1.0, why when i delete FaceTime using AppDelete this problem don't disappear?

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Answer 15

fmiguel Author

Level 1

30 points

Mar 31, 2011 7:28 AM in response to moebis

@moebi. No, i don't have Asphalt 6 installed!

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