Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mail 4.5 corrupts PDF attachments from gmail (while outlook 2011 doesnt)

I have a gmail account with scanned documents.

I add this account to in Mail and then some of the PDFs are damaged and can not be corrected. The interesting matter is that via web-access and Outlook 2011 there is not a problem.

I have tried many different solutions I could find on the web incl. here. From deleting the mailboxes to deleting the cache-files. Ultimately I deleted the whole mail app (incl. lib files with CleanMyMac), reinstalling and reinstalling the combo.

After adding the account the last time, I minimized the window, till all activity was finished and everything cashed etc.

I opened mail and again the same problem.

Additional remarks: There are many attachments with the same name, because they were send by a HP Office machine. Some have a problem most don't I would estimate the problem is in 10% of the mails.

Again via Web-access and Outlook 2011 all attachments are correct.

I could use Outlook, their calendar doesn't sync with gmail and I also don't like how outlook is handling (and messing-up) my v.cards .

Any help would be highly appreciated.

MacBookPro3,1, Mac OS X (10.6.7)

Posted on Apr 6, 2011 10:57 AM

Reply
43 replies

Dec 17, 2011 4:23 AM in response to GSCBRL

I still have the same problem of corrupted Imap PDF's. All my colleagues at the office too. The problem clearly appeared when we swicthed our mail server from Communigate to Google Apps and appears only when connecting in IMAP.


Its really hard to say if the problem is more on Apple or Google's side since Apple mail made no problem with another server and that Google's Imap works fine with other clients.


A few months ago I opened a ticket on my Google Apps account and after asking me to send them headers of mails with that problems plus tons of other general tech support questions they returned to me and said that if the problem was only with Apple's Mail it was "proof" it was not a Google problem... great...

Dec 21, 2011 5:00 PM in response to Laurent Drion

I confirm that thunderbird for mac 8.0 that i just installed and configured for IMAP does not make problems with these pdf attachments that I can't open in IMAP in Apple's Mail.app.


I would prefer to keep using Apple Mail but in the meantime i will use both at least on my notebook so i can have a local copy of my pdf attachments that I am sure i can open when on the go without an internet connection.

Jan 15, 2012 3:17 PM in response to yellowterry

Actually same for me. Not only PDF attachments get corrupted but also others like JPG, DOC, etc...

I guess it might have to do with the size of the mailbox. My inbox as well as countless folders have a total size of more than 2.5 GByte.

I do not rember that I had any issues when the mailbox on the server was still small...

Jan 25, 2012 2:05 PM in response to WilfredR

Same here, but the issue was happening on Lion with Mail app version 5.1. Specifically in my case, it turned out to be something going wrong with the GPGMail plugin, version 2.0a4. I just disabled the configuration item, Readings -> "Enable OpenPGP/MIME" on GPGMail (under the Mail app preferences).


Every message sent before that still presents the issue due to the message caching mechanism on the Mail app (at ~/Library/Mail ...). In order to test if it was "fixed" (workaround), I was able to forward one of the affected messages to my own Gmail address, through Mail app and now it works fine. The same attachment (a ms word document file) wasn't corrupted.


It also happened with a different mail account (different from gmail) through IMAP. Now it's working fine. I'll keep an eye on that and if I find something different, I'll post it here.

Apr 2, 2013 11:03 AM in response to WilfredR

Same problem here. But non-Gmail IMAP account. Most current Mail.app on 10.8.3.


In my case, the problem mainly occurs when moving messages between mailboxes (e.g. move from inbox to act mailbox, open message later > attachment is displayed as encoded text inside the mail content).


Choosing Mailbox -> Rebuild recovers the message. But that problem is just annyoing. Any news on this, maybe from Apple directly?


User uploaded file

Mail 4.5 corrupts PDF attachments from gmail (while outlook 2011 doesnt)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.