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bcardarella Level 1 Level 1 (0 points)
Is anybody having an issue with keys falling off? I've already had the Apple Store replace the 'E' key, and now the '[' is falling off. It seems the plastic hooks on the underside are breaking. I'm a software developer so I do quite a bit of typing but I've only had this computer for less than 2 months. (it's one of the new MacBook Pros, 2011) I just upgraded from a MacBook 13" that I had for 2 years with no issues at all with the keys.

I'm almost inclined to ask to have the entire keyboard replaced. Thoughts?

MacBookPro8,2, Mac OS X (10.6.7)
  • 1. Re: Keys falling off new MacBook Pro 15" (2011)
    rkaufmann87 Level 8 Level 8 (42,145 points)
    To be honest you should have had the complete keyboard replaced when the first key came off. I'd book an appointment with your local Apple Store, bring the receipt showing what was done the last time and politely request the keyboard be replaced.

    Roger
  • 2. Re: Keys falling off new MacBook Pro 15" (2011)
    ryanjrocket Level 1 Level 1 (5 points)
    Yep The += key and the same little plastic hook thing as yours. NEVER had an issue with the other three MBP's i've had. Will go to the Apple Store as well.
  • 3. Re: Keys falling off new MacBook Pro 15" (2011)
    heskethbang Level 1 Level 1 (0 points)

    Same thing has happened to my 3 month old 15" macbook pro. The left shift key has come off!

  • 4. Re: Keys falling off new MacBook Pro 15" (2011)
    j.precursor Level 1 Level 1 (0 points)

    Same here, my 'G' key came off! Gonna head to an Apple store. I got my 15" macbook pro in March 2011.

  • 5. Re: Keys falling off new MacBook Pro 15" (2011)
    poonamc Level 1 Level 1 (0 points)

    I live in India and i bought a 13" MBP not more than 2 weeks ago. It seems to have the same problem as you guys have mentioned. I have the 'delete' key coming off and for the past 3 days have had one **** of a time trying to resolve this between Apple India customer care and their Authorised Service providers here. There has been no end in sight to this problem. If i had known of such lousy service in India for Apple, I wouldn't have touched their products.

     

    I could have got the same lousy service at much, much lower cost if I had bought any other brand of laptop

  • 6. Re: Keys falling off new MacBook Pro 15" (2011)
    eww Level 9 Level 9 (52,975 points)

    I could have got the same lousy service at much, much lower cost if I had bought any other brand of laptop

    But then you'd have had a lousy laptop, too.

  • 7. Re: Keys falling off new MacBook Pro 15" (2011)
    poonamc Level 1 Level 1 (0 points)

    I agree...but at the moment my entire 'Apple' experience has not lead me to believe that i got anything better from Apple. It would be great if they could change my mind about that.

  • 8. Re: Keys falling off new MacBook Pro 15" (2011)
    heskethbang Level 1 Level 1 (0 points)

    Just to let you know Apple fixed my key there and then in the store. Excellent customer support as usual from Apple UK.

  • 9. Re: Keys falling off new MacBook Pro 15" (2011)
    StrikePilot Level 1 Level 1 (0 points)

    Yup, same problem.  Bought a new 13" MacBook Pro in April, then left home for a deployment.  Within a couple weeks I had two keys falling off.  I can pop them back on, but under normal use the same two (a and y) keep popping back off.  Going to visit Apple when I return from my trip for a new keyboard.

  • 10. Re: Keys falling off new MacBook Pro 15" (2011)
    richfromportland Level 1 Level 1 (0 points)

    Me too. Purchased my 13" MacBook Pro a few months ago. G-key keeps popping off under normal use. Easy to snap back on, but obviously shouldn't happen. Going to call Apple and see what they can do for me.

  • 11. Re: Keys falling off new MacBook Pro 15" (2011)
    ds store Level 7 Level 7 (30,305 points)

    After my last 15" MBP 3 years old and the keys are not responding well anymore, I don't even use the built in keyboard on my new 17" anti-glare quad core i7.

     

    People think it's strange I spent $4000 on this machine, yet use a cheap, tough full sized PC keyboard I picked up at a yard sale for $4 because it's considerably tougher.

  • 12. Re: Keys falling off new MacBook Pro 15" (2011)
    matchmeup Level 1 Level 1 (0 points)

    I brought my MacBook pro 13" 5 weeks ago and the number 6 was lifting up from the right hand side I just pushed it back down and every now an then the key would start to lift again. Tonight the key has just fell off, this is my first ever Mac I just hope this is not a regular problem.

  • 13. Re: Keys falling off new MacBook Pro 15" (2011)
    Rick UK Level 1 Level 1 (0 points)

    Having exactly the same issue here.  The right arrow key has popped off my mac book pro 2011 keyboard and won't clip back in.  So far been told it's not covered by warranty, then told it is, then told to send high res photo's as it might not be.  Losing patience rapidly.

     

    I'm in the UK and found these guys: thebookyard.com - thinking this is going to be the quickest way to resolve this one.  Abysmal support on this so far.  To be fair this is the first time I have had to use apple support in 5 years, having purchased 4 macs in that time.  There seems to be some underlying accusation that I have damaged the machine which is what really grates.  Anyway, off to fetch the camera.

  • 14. Re: Keys falling off new MacBook Pro 15" (2011)
    jiijii Level 1 Level 1 (0 points)

    I'm having the same exact problem as well! I just bought my MBP 2011 in september and already two keys are falling off. I went in and they told me that they don't recommend replacing the keyboard because they don't like to open up a new computer to fix the keys or something like that so that I should just replace the key itself. It's been about almost 3-4 weeks now since I've been to the apple store and they still haven't called me in yet to say they have the key now. And now another key is falling off. Also I just had my hard drive replaced last week. I was never given a reason why my hard drive went out but just told that it needed to be replaced. Now I just feel like getting a new one already. I feel like I was sold a refurbished computer.

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