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Will Apple fix a broken ipod touch 4th gen screen?

I dropped my ipod touch 4g and the screen broke, also the touch screen doesn't work anymore, its not even a year old yet, but I didn't buy apple care for it will they replace the screen? or do I have to buy one of those DIY kits? and if the apple store does fix it how much do they charge?

MacBook Intel Core 2 Duo 2.16 GHz 1GB memory, Mac OS X (10.6.2)

Posted on Apr 9, 2011 10:57 PM

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317 replies

Oct 27, 2011 11:59 PM in response to DACR6

Hi I want to know if Apple can either replace or fix my iPod touch (4th gen)

Whenever im charging my ipod it gets hot near the camera both back and front.

This also happens when i use the camera or listen to music.

When i had it in my pocket it burnt my thigh a little.

When this happens sometimes itll just shut off. I bought it on November last year.

Im still under warranty. Would it be better to go the Apple store or over phone and see what they can do?

I need to know before my warranty runs out.

Jan 12, 2012 12:32 PM in response to DACR6

Ok lets just get this clear, yes if you buy and iPod touch 4th Gen and your screen breaks they will replace for the first time on the house within the year warrenty, by replace its a refurbished model, NOT NEW.

This happened to my iPod touch and my friend who works at the apple, in the Fl Mall let me know, they have you sign on a iPod for the replacement, then that goes into your file of warrenty, just in case it happens again, and will cause there retina display is good scratch proof, but dense so that any lilttle fall will give it the slightest crack, mine has cracked three different times over nothing.

Ok now any aother time after that, if you make an appointment they will read the S# and find out what has gone on with the iPod, from there it is 100 BUCKs for a replacement of just, the outer shell, pretty much like a gut swap.

Its a smart way of them making money, they will deny that they cannot do a gut swap on iPod touches, but its all over youtube, with a heating gun (cheap), and surgical knife, you can open the iPod, then it is as simple as disconnecting two ports, then pow you got a out shell.

Long, and short, just be very careful with your Itouch there very dense, but great devices.

Hope this helps everyone.

Jan 12, 2012 12:40 PM in response to Diazdavid89

In some cases users have received one for free but you cannot by any means guarantee this and the warranty does not cover damage such as this. Also, if you attempt to service it yourself or by unauthorized 3rd party then this will void the warranty.


http://store.apple.com/ca/browse/home/specialdeals/worldwidewarranty_popup


This warranty does not apply: (a) to damage caused by use with non-Apple products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by Apple; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorised Service Provider; (e) to a product or part that has been modified to significantly alter functionality or capability without the written permission of Apple; (f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; or (g) if any Apple serial number has been removed or defaced.

Will Apple fix a broken ipod touch 4th gen screen?

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