iTunes has stopped working on Windows 7

Question

Level 1

8 points

iTunes has stopped working on Windows 7

Every time I open iTunes it would always say "iTunes has stopped working". I have been uninstalling and reinstalling over and over. I even tried using Revo Uninstaller and did a full uninstall. Here's the details from the crash:

Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.2.1.1
Application Timestamp: 4d756476
Fault Module Name: iTunes.dll
Fault Module Version: 10.2.1.1
Fault Module Timestamp: 4d756438
Exception Code: c0000005
Exception Offset: 00405549
OS Version: 6.1.7600.2.0.0.768.11
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I need an answer please.
I just bought my iPod Nano so I still need to put songs in it. For now it's just useless. 😟

Custom Desktop, Windows 7

Posted on Apr 10, 2011 8:34 PM

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Answer 1

b noir

Level 9

72,346 points

Apr 10, 2011 9:43 PM in response to bambronzo

Fault Module Name: iTunes.dll
Fault Module Version: 10.2.1.1

iTunes.dll suggests a user account specific issue, but these things aren't set in stone.

I'd try the troubleshooting procedures outlined in the following document (checking first to see if it's a user-specific or systemwide error):

[iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues|http://support.apple.com/kb/TS1717]

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Answer 2

bambronzo Author

Level 1

8 points

Apr 10, 2011 10:01 PM in response to b noir

iTunes worked, thanks.
But, can I move my files from my current user account to the new one that I made?
The easy way though. I don't want to put the files in to an external hard drive (I don't have one.) and manually put it in.

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Answer 3

b noir

Level 9

72,346 points

Apr 10, 2011 11:28 PM in response to bambronzo

Let's check on another few (rarer) possibilities, just in case.

Quit itunes and log back into your usual user account.

In Computer, open Local Disk C:\ or whichever drive you have your program files installed on.
If you have a 32-bit Windows 7, open the "Program files" folder.
If you have a 64-bit Windows 7, open the "Program files (x86)" folder.
Open the iTunes folder.

Right-click on the iTunes.exe file and select "Run as administrator".

Does she launch then, or do you get the same error as usual?

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Answer 4

b noir

Level 9

72,346 points

Apr 10, 2011 11:46 PM in response to bambronzo

Okay.

What security software do you have on the PC? (Antivirus, antispyware, firewall.) are any of those software packages doing realtime scans?

(Scan interference technically is a systemwide issue, but it's more pronounced with larger libraries ... hence the possibililty that it might be producing your issue.)

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Answer 5

emnanh

Level 1

0 points

Jul 22, 2011 1:18 PM in response to bambronzo

I am having the same error. Itunes has stopped working.

This is my problem report.

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 10.4.0.80

Application Timestamp: 4e262cf4

Fault Module Name: QuickTime.qts

Fault Module Version: 7.69.80.9

Fault Module Timestamp: 4cf4536a

Exception Code: c0000005

Exception Offset: 001cd746

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e786

Extra information about the problem

Bucket ID: 2528528358

I've tried everything. Unistalling/Installing, repairing, etc. I've read every article I could find on the problem. Just getting more and more frustrated.

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Answer 6

emnanh

Level 1

0 points

Jul 23, 2011 8:57 AM in response to bucknastytoo

bucknastytoo wrote:

copied my old itunes library .ITL file, renamed new one and bing 10.3.x.x is running.

I'm not exactly sure how to go about doing this. I know pretty much the basics about computers. If you could walk me through this, that'd be great. Thanks.

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Answer 7

Nov 27, 2011 4:37 PM in response to bambronzo

I am getting this error.

Problem signature

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 10.5.1.42

Application Timestamp: 4ebf7d7c

Fault Module Name: OLEAUT32.dll

Fault Module Version: 6.1.7601.17676

Fault Module Timestamp: 4e58702a

Exception Code: c0000005

Exception Offset: 00004974

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I uninstalled iTunes and re-installed it. No luck.

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Answer 8

Feb 3, 2012 4:09 PM in response to b noir

I had the same problem. I am running AVG security. I checked the last restore date and applied the older version. Opened Itunes and it opened back up, no errors. Racked my brain on this one but thanks for the info.

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Answer 9

Feb 12, 2012 4:19 PM in response to bambronzo

Hi all. I moved from an oldl XP to a new Windows 7 computer and could not get iTunes to work. Kept getting the "iTunes has stopped working" error within 5 seconds of launching iTunes. I tried uninstalling, reinstalling, clean booting, turning off anti-virus software and installing in a particular sequence -- nothing worked

FOUND A SOLUTION -- at least it worked for me.

1. When booting up my computer, pressed Fn-8 and selected SAFE MODE with network connections

2. Launched iTunes (I had installed it already). Then plugged in iPad and waited for it to do any sync-ing, etc..

3. Ran STORE > AUTHORIZE THIS COMPUTER from iTunes. Entered my Apple ID. Waited for it to finish sync-ing, backup up, etc.

4. Exited iTunes

5. Rebooted in normal WIndows 7 mode. iTunes now works fine. Tested downloading new things to it

HOPE THIS HELPS!

John

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Answer 10

Mar 13, 2012 1:42 PM in response to bambronzo

I am having the same problem also. Itunes was working fine until it asked me to update Itunes which I did and now It isn't working. I have too uninstalled and reinstalled, deleted temp files and such. Now I have created a new user account and it works in that account on this computer, but that doesn't help me. I work in this account. Recommendations please? Evidently new update of Itunes is causing problems.

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Answer 11

Mar 13, 2012 5:12 PM in response to nsgarnette

FOUND A SOLUTION -- at least it worked for me.

(FOR SYSTEM 7 and I presume other Windows based systems)

1. When booting up my computer, pressed Fn-8 and selected SAFE MODE with network connections

2. Launched iTunes (I had installed it already). Then plugged in iPad and waited for it to do any sync-ing, etc..

3. Ran STORE > AUTHORIZE THIS COMPUTER from iTunes. Entered my Apple ID. Waited for it to finish sync-ing, backup up, etc.

4. Exited iTunes

5. Rebooted in normal WIndows 7 mode. iTunes now works fine. Tested downloading new things to it

HOPE THIS HELPS!

John

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Answer 12

Bonafyde

Level 1

0 points

Mar 18, 2012 12:17 PM in response to bambronzo

I found another solution since the one stated here didn't work for me.

Go to C:\Users\"YourName"\AppData\Local\Apple Computer. (If you don't see the AppData folder you must check the option to "Show Hidden Folders and Files" in Windows Explorer)

You will see the iTunes folder. Rename the folder to iTunes.old.

Then start iTunes.

iTunes runs just fine when I logged on another user in Windows 7 so I figured it must be something in my profile.

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