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Level 1

0 points

iTunes has stopped working on Windows 7

Every time I open iTunes it would always say "iTunes has stopped working". I have been uninstalling and reinstalling over and over. I even tried using Revo Uninstaller and did a full uninstall. Here's the details from the crash:

Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.2.1.1
Application Timestamp: 4d756476
Fault Module Name: iTunes.dll
Fault Module Version: 10.2.1.1
Fault Module Timestamp: 4d756438
Exception Code: c0000005
Exception Offset: 00405549
OS Version: 6.1.7600.2.0.0.768.11
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I need an answer please.
I just bought my iPod Nano so I still need to put songs in it. For now it's just useless. 😟

Custom Desktop, Windows 7

Posted on Apr 10, 2011 8:34 PM

18 replies

Bonafyde

Level 1

0 points

Mar 18, 2012 12:17 PM in response to bambronzo

I found another solution since the one stated here didn't work for me.

Go to C:\Users\"YourName"\AppData\Local\Apple Computer. (If you don't see the AppData folder you must check the option to "Show Hidden Folders and Files" in Windows Explorer)

You will see the iTunes folder. Rename the folder to iTunes.old.

Then start iTunes.

iTunes runs just fine when I logged on another user in Windows 7 so I figured it must be something in my profile.

g1zjk

Level 1

0 points

Apr 15, 2012 3:31 PM in response to Bonafyde

Thanks for the suggestion. Problem fixed!

Jun 8, 2012 1:02 PM in response to Bonafyde

You fixed my problem, thank you SO much!

iTunes has stopped working on Windows 7