ATI 9800 Pro Mac SE - Screen Artifacts and Anomalies

Hello All,

I was lucky enough to be given a new video card this Christmas (ATI 9800 Pro Mac Special Edition). Unfortunatly I am having some serious issues.

When I frst installed the card in my G5 all seemed well, both my displays appeared to be working properly and I did not notice any problems. The next day I decided to update the ROM on the card to the latest offered by ATI; after doing this I began to notice some horrible screen artifacts and tearing.

Examples:
http://static.flickr.com/39/77612780675feadba0o.jpg
http://static.flickr.com/42/7761277964b07c6811o.jpg

As you can tell from the screenshots above this is not normal.

Here are some details of my Powermac:
Dual 2.0G5 w/ 3.5 GB of RAM
Running 10.4.3

Displays:
23" Apple (plastic) Cinema Display connected via ADC
17" Sony connected via DVI

And the ATI card:
Chipset Model: ATY,R350
Type: Display
Bus: AGP
Slot: SLOT-1
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x4e48
Revision ID: 0x0000
ROM Revision: 113-A14402-126

I have attempted to downgrade the firmware on the card to the previous ROM offered by ATI; no luck.

I have taken the normal troubleshooting procedures:
- Repair permissions
- Clean caches
- Repair Disk
- Reseat video card
- Install a fresh copy of Tiger on a seperate drive
- Install different versions of ATI's software (currently using the most up to date)
- Remove ATI's software
- Boot into safemode
- Run one display at a time (first ADC then DVI)

It seems ATI support is out till 12/30; does anyone have any advice?

Thanks for all your help....

-Chris

Dual 2.0 G5 w/3.5GB RAM Mac OS X (10.4.3)

Posted on Dec 26, 2005 9:03 AM

Reply
11 replies

Dec 27, 2005 8:03 PM in response to Christopher Aloi

Hello,

Thanks to all who have read this thread.

I have since replaced my stock Vid card in the G5 and the problem has vanished - So now I am 100% sure the problem is the card.

If anyone is running an ATI 9800 Pro Mac Special Edition could you please run your 'Apple System Profiler' and copy/paste the 'graphics/displays' section for me? I am interested if anyone is running the same ROM version as I.

Thanks for the help...

Mar 27, 2006 4:34 AM in response to Christopher Aloi

Greetings,
ATI Radeon 9800 Pro:

Chipset Model: ATY,R350
Type: Display
Bus: AGP
Slot: SLOT-1
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x4e48
Revision ID: 0x0000
ROM Revision: 113-A14402-116
Displays:
Apple Cinema Display:
Display Type: LCD
Resolution: 1680 x 1050
Depth: 32-bit Color
Core Image: Supported
Main Display: Yes
Mirror: Off
Online: Yes
Quartz Extreme: Supported
Display:
Status: No display connected


I've been using it for more than 6 months. No problems so far.

Mar 27, 2006 10:32 AM in response to Christopher Aloi

The one thing I did do on my system was to goto ATI and download the drivers from them & not use the ones that came from updates from Apple. I used the August 2005 ATI Radeon Rom Update , then the ATI Displays 4.5.7 update. I chose custom (or customize) when installing and specfically chose ATI Radeon 9800 Pro MAC Special Edition (and not install the other cards that werent needed). The ATI Displays Update requires the Rom update first.

Well that worked for me any way. Hope it helps.

Apr 26, 2006 8:04 AM in response to CMDRFISH

I am looking at buying an ATI 9800 Pro Mac card but have a couple of questions. The manual for my G5 Dual 2.0GHz says I should use an 8X card however, the 9800 Pro Mac is a 4X card. I have seen on Barefeats.com that the 4X card will work in my 8X AGP slot but would like some evidence of this if possible.

I understand the 9800 Pro Mac SE is an 8X card but can't seem to find them in store in the UK...any suggestions?

Apr 30, 2006 2:57 PM in response to Christopher Aloi

well rtifacts is a nice way to put it
i get a blank (graish with small rainbow at the bottom) screan when i am
1.running axurius in the back ground
drag an avi file from the azurius torent to the vlc and some times what some thing
then every 3 weeks i get a grashish screen
i can hear the comupter working
but obviously the graphics card has been creamed by some sort of error.
my stats are not unussual
ATY,R350:

Type: display
Bus: AGP
Slot: SLOT-1
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x4e48
Revision ID: 0x0000
ROM Revision: 113-A14402-116

Display:

Type: display
Display Type: CRT
VRAM (In Use): 256 MB
Resolution: 1152 x 870 @ 75 Hz
Depth: 16-bit Color
Main Display: Yes
Mirror: Off
Online: Yes

ATY,Xmen_B:

Status: No display connected

so its jsut an old hitachi superScan Pro 800 linked threw a dr bolt plug to the VGA of the Hitachi

artifacts
well
I do get so strangeness in maya 7.0 toon render on this machine and at school which has 50 computers of varing grafix cards
so i geuss thats a maya problem
because most of the cards at school are nvidia
maybe i should switch back to the mac native adaptors

hey
does anybody have the skinning on when the next ati card up dat or rom flash or anything will happen (it's been over a year)...pls. correct me if i am wrong
or point me to the right link
thnax
jack

May 28, 2006 10:50 PM in response to Christopher Aloi

Hey, Chris...

Chipset Model: ATY,R350
Type: Display
Bus: AGP
Slot: SLOT-1
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x4e48
Revision ID: 0x0000
ROM Revision: 113-A14402-126

I purchased this card on ebay as a new, unused Apple factory unit, which doesn't require the molex power drop from the superdrive. I've got a 20" aluminum cinema display and a 17" clear CRT studio display connected. My main problem is that I get random app freezing (mostly Safari, sometimes Preview, and occasionally Mail). I can browse with Firefox all day and not have a problem. Console shows nothing unusual, either.

Symptoms: cursor present and movable, but unable to click on anything, Dock icons don't display their names upon rollover, perpetual beachball in frontmost app, high-pitched screech coming from machine somewhere (unless 'Napping' is turned off in CHUD processor pref pane, then normal).

Until this evening, I was under the impression that these were freezes that required a hard restart - I had waited several hours for the symptoms to clear to no avail. Tonight I decided to try something: I pressed the power button on the 20" display, and then pressed the 'S' key to sleep the system (even though I got no feedback on screen). I waited a few seconds and then left the room for a minute or two, and when I came back, the machine was sleeping. I woke it up and found horrible corruption, which corrected itself after another sleep cycle.

I was actually preparing for an archive & install to see if maybe different drivers would be installed that alleviate the issue, but wasn't too hopeful.

Bizarre...

Now I'm not sure what to do. I haven't been able to use Safari for several weeks due to this. I had thought that since it only seems to happen with Apple apps, that maybe it was a core OS thing that 3rd party apps weren't affected by.

Dual 2 GHz G5 (Late 2003) Mac OS X (10.4.6) 1.5 GB RAM, 9800 Pro SE 256MB (OE replacement for original 9600 Pro 64MB)

Jun 1, 2006 9:53 AM in response to Christopher Aloi

I just bought the card yesterday, and after installing the 12/05 update, I got yellowish artifact squares in Warcraft 3 and yellow streaking across my safari page every once in awhile. I've never had any luck with ATI on a PC and now on a Mac they suck in every way possible. I'm going to stick with Nvidia at least I know they're stable without and special tweaking.

I'm running OS X .3.9 with 1 GB Ram on the original dual 1.8 (supports 8 GB Ram instead of 4)

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ATI 9800 Pro Mac SE - Screen Artifacts and Anomalies

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