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Level 1

0 points

I have itunes loaded...but can't pull it up. HELP!!!!

I can't get itunes to pull up on my computer. From what I can tell it downloaded fine...but when I click on the icon it pulls up this: "itunes has encountered a problem and needs to close".

What can I do to fix this?????????

I've had a brand new ipod for 24 hours and it still has zero songs on it.......Help!!!!!!

sony vaio laptop, Windows XP

Posted on Dec 26, 2005 10:13 AM

Best reply

joenob18

Level 1

10 points

Posted on Dec 26, 2005 12:06 PM

i am having the same problem.. its been a christmas from **** becuase i have been waiting for this ipod forever and cant even use it.. someone please please help us I have WINDOWS XP Home... HP Computer.. it has nothing to do with the virus scan or a firewall i was already on the phone with apple and this is where they re-directed me after i tried what they told me... im desperate..

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18 replies

Katrina S.

Level 7

24,131 points

Dec 28, 2005 10:06 PM in response to sprklplnty

Good grief, if you think Apple or even Microsoft is going to test every version of Windows out there, no software or products would ever get released.

Most of these problems are Windows, I bet you got pre-loaded software on the PC with either Norton or McAfee which is just crud software and blocks iTunes.

And no doubt you click on all sorts of pop-ups without understanding what they mean to your PC security.

Grrr....this is where the problems come, there are millions of happy iTunes & iPod users.

Katrina S.

Level 7

24,131 points

Dec 28, 2005 10:09 PM in response to jrock0114

This is a user board, dude. iTunes is free and there no tech support for it other than us volunteers.

If you bought an iPod then use your one allowed 1-800 call and see how much further it gets you.

Rachyl

Level 4

2,135 points

Dec 29, 2005 8:42 AM in response to jrock0114

Hey look, I am just a volunteer. I could help you, but I would rather not bother helping you. So figure it out yourself. Being rude won't get you far.
Rachyl

I have itunes loaded...but can't pull it up. HELP!!!!