User is not available for Facetime

Is the other person you are face timing on wifi. That is normally the message you get when the other person either does not have the FaceTime app launched on a mac or is not on wifi with an iOS device.

I'm having the same issue. Please don't let this thread die.

I have an iPhone 4 and a brand new MacBook Pro that came with FaceTime preinstalled. I try calling, via Facetime, between my iPhone 4 and the MBP and my phone gets an error message that says:

"FaceTime Failed

(My Name) is not available for

FaceTime"

I can call my phone FROM the MBP, I just can't seemingly receive a FaceTime call to the MBP.

Any suggestions?

Scott

After much testing and restoring my iPhone 3 times, we discovered the problem is not with my iPhone, but rather with the person I wanted to FaceTime with. The reason he could FaceTime me, but I could not FaceTime him, is because his number is unlisted.

Can those other devices FaceTime anyone else right now. Are all on the same wifi network. Also on a mac it is not enough to just be on wifi they need to have the FaceTime app open and configured with an email address.

My wife's iPhone 4 could FaceTime my iPod Touch but whenever I tried to FaceTime her from my iPod I got the the "FaceTime failed, user not available" message.

After much time, I have resolved the problem.

Make sure when calling the iPhone that you FaceTime its mobile number from your contacts list, NOT the iPhone user's Apple ID/Email address. FaceTime then successfully connects!

This is illogical since you are making the connection from the iPod wirelessly over the internet to the AppleID/Email address, not via the 3g phone network - but that's the only way it seems to work.

Thanks johnwelshpool, Your research is spot on!. When my nephew's Ipod touch places a FaceTime "call" to my Iphone4 it works. If the same Ipod calls the same iphone using my apple ID email address it fails. When I try to call from the Iphone to the Ipod - it fails. As you said - illogical.

I believe my situation is a little different bcs We are trying to go from iPhone4 to iPhone4. Same symptom, when i try to connect ...FaceTime is not available at this time. The person who is not available can FaceTime me. Since we are going from iPhone to iPhone, we are bother going through mobile phone numbers.

Just a long shot, but even though you are both going through mobile numbers, do you share the same Apple ID and email address?

If so, one of you may need a different Apple ID and email address - or at least a different email address since Facetime does allow you to set an alternative email address where you can be reached for calls.

I have a different email address set on my iMac (go to the FaceTime preferences pull down menu) so that it can receive and make FaceTime calls to my iPod Touch which shares the same Apple ID.

My wife and I both have iPhones. We moved and switched numbers. FaceTime stopped working until I went into Settings -> Phone -> FaceTime and then turned FaceTime off and then on again.

Works like a charm now.

I'm sure turning the phones on and off would have accomplished the same thing.

Kelly

Same problem... well kind of. I am living in Brazil and have been using facetime flawlessly iphone 4 to iphone 4 to communicate with family and friends back in the states. Then one day I try to facetime my father and gives me the message I have come to hate... Not available. So I tray my mother also Iphone 4... same thing. SO I logically assume they are not in wifi. Try again later when I know they are home still get the message. They try to call me, no success, apparently I am not available either... ummmm ok? So I open facetime on my mac and call my iphone 4. It works. I go Iphone 4 to my mac and it works. Next day my friend calls me from the states facetime mac to iphone 4 it works and I call him iphone 4 to mac and it works. Great! troubleshooting accomplished. I check the forums and find the little facetime reset trick. I have my father reset on his iphone 4 and I do the same. So again iphone 4 to iphone 4 No luck. So I have him call my mac facetime from his phone and it rings on my end! However, when I answer it only gets as far as the "connecting" phase and eventually times out. We give up and video chat on skype for while so I know the Wifi was fine. Afterwards I tried calling from my mac to my iphone 4 again... times out while connecting. Then I try calling iphone 4 to my mac and it doesn't event ring. I was running IOS 4.3.4 during all these issues. Not sure what my father is running. So I update to IOS 4.3.5 (just a security update as far as I know) and reboot my computer as well as my iphone. My Mac to My iPhone 4 works and vise versa. Try FaceTime to my father again iPhone 4 to iPhone 4… not available. What the F-bomb!

To sum up

Facetime seems to work for iphone 4 to mac but I can't get it working again for iphone 4 to iphone 4. I worked in the past but for no apparent reason stopped working.

Have tried the setting-->Phone-->facetime on off switch trick for both phones with no luck.

Have tried updating IOS software.

I didn't do a restore because that didn't seem to work for anyone else.

If anyone has any other suggestions I'm open to try them.

Until then I will wait for IOS 5 with my fingers crossed.

John

Macbook pro OSX Lion Iphone 4 IOS 4.3.5

I was having the same issues, when I realized I didn't have a +1 at the beginning of the number - for the country code.... I'm outside the US, so my phone is setup a bit different regarding the international stuff, but it may have to do with the format of your phone numbers, international setting, etc.

All US numbers should begin with +1, but like I said, if you setup your phone for us, maybe this isn't needed, but maybe in facetime, it is?

Had the same issue as everyone. MacBook would not be available when called from the iphone via the email address.

Tried all the tricks, and nothing worked.

Had MacBook call the iphone but user had to sign in with Apple ID and password first.

Once that was done, I was able to use Facetime from my phone to the Mac book

My issue is ipad2 to ipad2. I can call my niece but every time she tries to call me, even if I am in FaceTime waiting for her call, if will show up as unavailable on her end without any ringing. Yet I can FaceTime her back with no problems. Have checked settings as noted above and it all seems fine. What are we doing wrong?

Same problem here. I can call iphone 4s from Macbook pro but can not call MCP from iphone with out getting "Face Time Failed" or "_____ is not available at this time". WIFI is connected on both ends. Spent 4 hours on phone with Apple IT yesterday trying to figure it out. 1st with iphone IT . . . restored phone 3 times still no go. They sent me to MCP IT and they had me clean my mac, reboot and start in a new test window all of wich was unsucessfull. 4 hours to get no where. If someone has the answer let me know.