Topher Kessler wrote:
Saxman wrote: ...(above)...
1. Apple provides PLENTY of support. In fact, Apple's support and customer satisfaction is one of the highest rated of all PC manufacturers. You walk into an Apple store and you have folks right there helping you troubleshoot. In addition to Apple's provided support, they host these discussion forums. That's a heaping load of support.
2. You missed my point. The major challenge is revamping a forum to a larger and much different product, while keeping the same "discussion" idea going and not losing user data (posts, accounts, etc.). If you've ever been involved with a project like that you'd understand the complexity involved, and be less prone to assumption.
3. Again you missed my point. As with any new software you'll have kinks (that you don't know ahead of time). I dont think I should have to explain any details of that. The software works quite well from what I've seen, even though some features are in need of attention, but to expect otherwise is to expect too much perfection.
Frankly one could argue perfection about any product or service to counter the option for change...Heck one of the most fuel efficient cars was the VW Beetle, or the Honda S600, so why do we need to "change" to get all these new hybrid vehicles with all the electronic gizmos and bells and whistles? One could argue that's a silly waste of time and resources when we can all buy old Honda S600s and get ~60MPG.
1. Topher, yes of course, just go to an Apple Store, and there's people with answers, great, just what I want to do every time I bump against an issue while in the middle of a project. And please, man, the topic of this is the Discussion Site, not whether you can go to an Apple Store for support! And you've obviously missed my point, since I am comparing Apple to Apple, not how they compare vs PC companies, that's WHY I buy Macs, that's a no-brainer, and completely irrelevant to this conversation. As for them hosting this site, it would be nice if some actual Apple employees actually did HOST this site, by being around; thus avoiding the hundreds of posts I've read where everyone is wondering A) if Apple is aware of certain specific bugs, B) If they're working on a fix, & C) If so, when that might be completed. Instead they've simply put up a place where you have to hope whatever responses you get are from others who know what they are doing. And like I said, too often there's impatience & scolding greeting those needing answers, as well as being told "it's all in your head"....
Apple's Help menu used to provide a very comprehensive, fundamental knowledge base, I remember being able to go line by line in setting all the preferences of Apple's programs, until now, when it's far too sparse, & at times I've not even been able to find an explanation in all of their on-site knowledge base.
2. I guess it must be nice to know that whenever you face disagreement it's because the other person "misses the point", I've not yet reached that level of perfection. But I beg to differ here, what point of yours did I "miss", Topher. To disagree is NOT the same thing as "missing" something. I disagree with your point, can you not see that? You assume I know nothing about "new software", & only "expect perfection", etc, which are just a couple of points you are "missing". And it is exactly this kind of dialog which broadcasts arrogance, as well as "apologizing for Apple", since the only explanation is I must be missing the point, or I'd see clearly that Apple faced a tough, really tough task, and while it's flawed and needs many adjustments, they've done the absolute best, & I should just sit down and shut up....
3. Again with the "perfection" I must be foolishly expecting. Look man, expecting an upgrade or overhauled site to be AT LEAST as good & functional as it was before messing with it, & to be able to see WHY they chose to change it , is hardly "expecting perfection". It is also not being overly demanding that it be at least as functional, if not more, than the older program!
As to your car analogy, it falls apart when you compare it to changing models by introducing gas-guzzling SUVs & shoddily made cars with lots of bells & whistles, more is not always better. I don't need my cellphone to do everything my iMac does for it to make & receive phone calls, and if that capability is lessened & made more complicated, then adding all the other stuff is not "progress"...
