Learn, share, and get recognized

Learn more about the Apple Support Community >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

6 points

no longer able to sign in under real Apple ID--anyone know why?

Yesterday I tried signing in to the Support Communities on my recently purchased iPad 2 and when I entered my longstanding still valid Apple ID and PW I was switched to a screen that stated "We're sorry Your account could not be created due to system issues.Please contact Apple Support Communities with the information below to create your account"...followed by text boxes to enter a contact email and issue details. I entered my email and stated in the issues box that I was only trying to sign in with an existing Apple ID and PW,not create a new account and clicked the send box.

I have not received any email from support re this as of today. I was able to sign in to the discussions on my desktop Mac earlier this AM using my valid Apple ID and PW, but could not on my iPad.

Thinking this might be due to a less than robust PW I changed the PW and successfully updated in Mail and the App Store on both iPad and desktop Mac, but now I am unable to sign in to discussions on either device using the updated and valid ID and PW.

Since I have AppleCare for the iPad I contacted telephone support and was talked through creating this second Apple ID which I am using only to sign into discussions. I have received no answer to any of the several online form emails I have sent when my primary Apple ID/PW was not accepted to sign in to the support community forums.

I suspect this all has to do with the revolutionary reformat of the forums. I also suspect I am not the only one who finds the Apple ID/PW which works everywhere else is rejected by the forum. Other victims of this exclusion may simply not be able to post the problem (since one cannot post if one cannot sign in) and don't realize they can create an alternate Apple ID to post with.

Does anyone who CAN post have any explanation and/or solution to this, or am I condemned to use a back door sign in forever?

thanks

Caroline

previously known as dukiebluedoc.

iPad 2, iOS 4.3.2, iMac G5 iSight,Mac OS 10.5.8

Posted on Apr 18, 2011 2:33 PM

72 replies

jdj74

Level 1

90 points

May 7, 2011 9:45 AM in response to Matt K.

Matt, if you're with Apple, can you post a universal answer to this question so we don't all have to keep piling on the "me too" messages?

Me too.

lexiloo

Level 1

9 points

May 10, 2011 3:24 AM in response to chrisfrom

Me too. I have had to create a new username. Couldn't log in under my @ username or another one I have - on Safari or Firefox. Lost all my history.. shame 😟

May 10, 2011 10:40 AM in response to Matt K.

Matt,

I've got the same problem, unable to log onto Apple Support Communities with MM email I've been using for years. Multiple posting in the error mesages have resulted in no replies from Apple.

Thank you,

Bud

May 10, 2011 11:24 AM in response to Matt K.

Matt,

Another "Me too" I'm afraid! Exactly the same as reported by most others here: whenever I try to sign in with my long-standing Apple ID I get that darned 'Back soon...' page.

This is posted after having to set up a new account. I'd like to remove that as soon as you/Apple can fix whatever's wrong with my normal one, which works fine for everything except getting signed into Support/Discussions.

I'm hoping that by now there's a common cause (or maybe a few variations) and that you can fix it once you have my Apple ID. Can you therefore email me via this account ID please?

Thanks.

Terry Pinnell, East Grinstead, UK

May 11, 2011 11:35 PM in response to yaledoc72

Me too! I'm so frustrated that I can't log into my account that I've been using for 11 years! Every time I try, I get an error message that my account could not be created. I had to create a new account to be able to post this message. I've sent 2 support requests to Apple and so far haven't heard back. Boo.

May 12, 2011 10:21 AM in response to yaledoc72

I mailed Matt K form Apple support who mailed me in the first place re this.

Still nothing has been sorted !

joelb

Level 1

55 points

May 12, 2011 10:40 AM in response to josephleebrown

Matt has sorted it and now I have my old old name back... and shows my original member date.

I never did say a lot so never got the points built up like some...

Now let's hope I can merge the two accounts I have been using.

May 14, 2011 7:16 PM in response to Matt K.

Hi Matt K,

I have the same issue that Caroline had, and sent in 3-4 emails to the page that explained the issue.

Is there some way I can get my account fixed as well?

This is the temporary userid I created so I could post to this thread.

Much appreciated if you can help!

Thanks,

Adam

tonehall

Level 1

0 points

May 16, 2011 10:31 PM in response to Matt K.

Hi Matt,

I'm the having the same kind of issues with logging in to communities - error message; sent form; no reply. I have created a new account with a different email address to seek help. Can you help me sort this out?

Cheers

TONY

May 18, 2011 3:31 PM in response to tonehall

Earlier in this thread (as bobfromsacramento), I said:

I just created this account so that I could post here. I also am a long time member of the discussions as "sactobob" and my Apple ID is working fine everyplace Apple except this new Communities deal and works from my iMac, my Air, my iPhone and my iPad. Almost everyday, I have tried and I just keep getting the "account could not be created due to system issues" message. Tried everything that anyone suggested. Even tried an old Apple ID.

And I have sent that form describing the problem at least 5 or 6 times with no response. Spent the last couple of hours with Apple support on the phone. They were just coming up with the same ideas like deleting cookies, clearing cache, etc...

Then once I logged out, that bobfromsacramento account wouldn't let me back in and, in fact, gave me the "could not be created" message --- probably because it was associated with my long time "sactobob" ID. During the past couple of weeks, I have been patient thinking that Apple would solve the problem. No such luck! Thus, I just created this "SactoBob2" ID using a different email address solely for the purpose of posting.

I note that someone named Matt is helping users to resolve this problem. So, Matt, please help me. Thanks in advance.

SactoBob

Level 1

13 points

May 19, 2011 3:48 PM in response to SactoBob2

Thanx to Matt, I am now in under my original Apple ID. Thanx, Matt.

pbGuy

Level 1

130 points

May 20, 2011 9:01 AM in response to SactoBob

I'd been having the very same, login issue since this new, Forum format was started.

However, today (date of this post), when I attempted logging in using my "normal" ID, the login completed without issue. (No intervention by Apple staff needed. I never created at secondary Login.)

So, maybe, whatever issue was causing this login hang-up, has now been resolved.

...Let's hope that's the case. 🙂