I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever since I did that my itunes won't open any more. Itunes starts but before anything loads a window pops up saying that the prograam has encountered a problem and shuts down.

Hello,

I have encounetred similar trouble. When i open iTunes and try to connect to Apple Store, the application crashes.

I have install and reinstall the iTunes several times. I have realised that it only happens if connetted to teh interten. When my cmputer is not connected, the iTunes application works corectley and I can syncronising the iPhone and iPad.

The mesasge is (my version uis in spanish):

ombre del evento de problema: BEX

Nombre de la aplicación: iTunes.exe

Versión de la aplicación: 10.5.1.42

Marca de tiempo de la aplicación: 4ebf7d7c

Nombre del módulo con errores: MSVCR80.dll

Versión del módulo con errores: 8.0.50727.6195

Marca de tiempo del módulo con errores: 4dcddbf3

Desplazamiento de excepción: 00026b72

Código de excepción: c000000d

Datos de excepción: 00000000

Versión del sistema operativo: 6.0.6002.2.2.0.256.6

Id. de configuración regional: 3082

Información adicional 1: de8a

Información adicional 2: 4fa040a16f35e6e675984ea54b302855

Información adicional 3: 2d07

Información adicional 4: 5225acc6c0f4892c1259e47037015b14

Any idea why is this hppening?

I had the same problem wit Itunes not working while the internet was on, what I realized is I had downloaded a certain language translation software, I can't remember the name now but once I removed the program all of a sudden it started working while the internet was on, no clue what the actual problem was with that program but if your itunes is working wihtout the internet there is probably a program you've downloaded that is interfering with it for one reason or another. Try thinking what the most recent programs you installed on your computer (maybe a language related one?) maybe one of them is causing your problem.

Good luck!

plz

b noir,

I'm having the same issue my Quicktime will not open. when i sync my iphone or backup in step 2 of 4 and show me this ( i tunes has stopped working ). and imust close program and this is history

im getting an error too and then this error

this solution worked! I had this problem with Itunes and struggled with it for over a week. Very Frustrating, but your solution worked, finally! Got my tunes back!

thanks again

pjiman1

b noir's April 27, 2011 got my Itunes back up and running.

this link below is a pretty well written guide to uninstalling itunes fully.
Troubleshooting issues with iTunes for Windows updates