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Can't connect FaceTime with iPad 2.

168981 Views 110 Replies Latest reply: Mar 28, 2014 7:57 AM by Makinista RSS
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buyesugi Level 1 Level 1 (0 points)
Currently Being Moderated
Apr 20, 2011 9:57 PM

After entering my Apple ID I get a message saying...

 

FaceTime Activation

Could not sign in.  Please check your

network connection and try again.

 

My network seems to be working fine and am able to access the internet as well as my Apple ID account through the internet.

 

Please help...

iPad 2, iOS 4.3.2
  • run.exe Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 21, 2011 12:41 PM (in response to buyesugi)

    I have the exact same issue with my (64GB, WiFi only) iPad 2;

     

    FaceTime Activation fails every time with a "Could not sign in. Please check your network connection and try again" error; no proposed fix works.

     

    My Apple ID, Apple ID password, and network settings are 100% correct.

     

    Please advise.

  • SG LA Level 1 Level 1 (10 points)
    Currently Being Moderated
    Apr 21, 2011 10:27 PM (in response to run.exe)

    I have the same problem.  I tried Facetime between two iPad2 devices over wifi.   Eventually, I had to resort to using Skype. Very frustrating.  The video image is extremely grainy in Skype.  I don't know if video quality would be any better with Facetime, but I doubt it as that seems to be a camera issue.  In addition, Skype on iPad may be too much for the device.  iPad2s start making annoying squeaking noise when Skype is on for a little while.

     

    I am planning to take this issue to one of the apple stores next week. 

  • monicafromminatitlan Level 1 Level 1 (0 points)
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    Apr 23, 2011 4:17 PM (in response to buyesugi)

    Same here.  Unable to connect.  Please, somebody help us!!

  • syl007 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Apr 24, 2011 7:48 AM (in response to buyesugi)

    Hello gents

     

    I also had this problem and tried a number of options. Port forwarding did not do the trick and as it poses a security risk it's not the wisest thing to do anyway. But after a very long search I found another tip which was to set the DNS of every Apple device you want to run FaceTime on, to 8.8.8.8

     

    I tried this, and now FaceTime works on my iPad2 wifi/32 and also on my iMac and my MacBook Pro. On the same wireless network!

     

    So this action seems to solve both the "can't connect" problem and the problem of not being able to run FaceTime at the same time on multiple Macs.

     

    Just to make sure you should write down the original DNS address which is probably 10.0.0.138..

     

    On iPad2, exit FaceTime, then go to settings, find the wireless network you're using, and tap the blue arrow thing next to the network name. There you will be able to access the DNS number. Just change it and save settings, then start FaceTime again.

     

    Hope this helps guys.

     

    Good luck and greetings from sunny Netherlands

  • monicafromminatitlan Level 1 Level 1 (0 points)
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    Apr 24, 2011 8:24 AM (in response to syl007)

    Thank you so much syl007, It works!!!!!!!!!

  • syl007 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Apr 24, 2011 9:46 AM (in response to buyesugi)

    You're welcome, glad to help

  • run.exe Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 25, 2011 8:51 AM (in response to run.exe)

    DNS (re)settings did not solve my issue.

     

    I called Apple Support and ended up having to reset my password AND create a new email alias with which my Apple ID was associated (frustrating, as all such aliases should resolve to the same Apple ID).

     

    This seems to indicate an internal (mac.com) authentication server issue.

     

    Your mileage may vary...

  • Waleed_2890 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 20, 2011 8:13 AM (in response to buyesugi)

    Gentlemen, the solution mentioned above by changing the DNS to 8.8.8.8 works. Thanks for the publisher.

  • Fred*M. Level 4 Level 4 (2,380 points)
    Currently Being Moderated
    May 20, 2011 12:56 PM (in response to buyesugi)

    Buyesugi-

     

    I don't recall the error message, but also had trouble signing into FaceTime while trying out my new iPad 2.  After a couple attempts I gave up.  Later I found that I had two new E-mail messages from Apple, wanting me to authenticate my Apple account.

     

    After following directions, I can now sign-in to FaceTime using the same ID and password I use here.

     

    Fred

  • jui kwang Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 3, 2011 7:25 AM (in response to syl007)

    Thank you, Sir. By changing the DNS to 8.8.8.8, I managed to sign in FT successfully.

  • jui kwang Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 3, 2011 5:13 PM (in response to syl007)

    Yes, I managed to sign in the DNS 8.8.8.8 as suggested, but I only got to try calling somebody'S FT today. Unfortunately, the connection failed  though we both tried calling each other many times.

     

    Can you help, please? Thanks.

  • jasonfromperth Level 1 Level 1 (0 points)
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    Jun 19, 2011 6:52 PM (in response to buyesugi)

    After also reading and trying lots of different techniques, this one finally worked for me too!

    Although I had to get my mother on her ipad 2 at the other end to also change her DNS settings.

     

    What does changing these settings do though? Any risks?

  • jui kwang Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 19, 2011 7:47 PM (in response to jasonfromperth)

    I was advised to change the DNS setting to 8.8.8.8, 8.8.4.4

    Eight digits separated by a coma and space. In Mlaysia, both the caller and recieiver have to change the iPad DNS setting.

    I was told that TM's streamyx  router is blocking certain signals and that blocks Face time connection,too.

     

    When I used FT to call a friend in Australia, he told me that he has not changed any DSN settting of his iPad at all.in other words, nothing blocks the FT connection there. Why does it happen in Malaysia? Maybe TM can answer that.

  • kimchichai Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 23, 2011 8:04 AM (in response to syl007)

    Thank you so much for your help! That was so smart of you. Finally got my Facetime to work by changing the DNS setting to 8.8.8.8!

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