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My phone cracked up and I could not hear anyone as per my original post. Tried the web for info and rang Apple. Not any luck there.
No one could not tell me why it packed up directly after doing the latest upgrade. Did a full restore, several more phone calls but no go. Went back to my old Samsung. A few problems getting the small sim to fit into the old phone but after a couple of tries and some sticky tape it worked. Plastic adaptors to hold the sim are available but I found were not a perfect fit.
Was passing through Perth and was told about the local Apple retail shop. Called into the Perth retail store and staff who could not have been more helpfull. Tested the old phone but RS and no go.
Had to purchase a new phone for $179.00 as mine was over 12 months old.
The first phone they set up would not work so another one was brought out..
In future "if it's not broke, don't fix it " so no more upgrades for me unless I am in an Apple store and they do it themselves.
This is unlikely because of where we live.
So far so good. Have just returned from overseas and no problems with wifi or phone calls.