How do I fix my audio/video in iChat 4.0.9? it has worked perfectly until last night.

How do I fix my audio/video in iChat 4.0.9? it has worked perfectly until last night. I have been having video calls iChat with my granddaughter for 4 weeks. All of a sudden last night I wasn't able to complete the video/audio. We were able to iChat with writing. The message I got was to go to connection doctor.


The error log -

2011-04-24 19:33:43 -0400: No data has been received for the last 10 seconds.

Audio channel info: local machine using 10.0.1.2:16402, expecting remote machine to send to 69.138.244.124:58521

Video channel info: local machine using 10.0.1.2:16402, expecting remote machine to send to 69.138.244.124:58521


Every time we tried to connect I got the same error message.


I use an airport extreme - my granddaughter has some kind of wifi - but the error was on my side not hers as she connected to her friends.


Please help.


Thank you.

Posted on Apr 25, 2011 1:31 PM

Reply
36 replies

Apr 30, 2011 12:50 PM in response to ejfrompotomac

Hi,


I saw no Info in your previous Post.


This one Looks good. (as far as it shows)


Were there many more lines before the line Binary Images ?
I expect not.


The Log is mostly about send the SIP Invite and Connection Process (Behind the scenes after the Visible part of the Invite is sent)


[ACK sip:user@10.0.1.2:16402 SIP/2.0

This line is good. It means the SIP Invite was accepted.

The fact the Buddy's screen name appears is also good meaning that you were connected.


The Bandwidth looks like iChat is set in the Bandwidth Limit to 2Mbps
Is this the case at your end ?


If so what speed do you have set in System Preferences > Quicktime > Streaming ?
The Automatic setting when used with iChat 4.x is seen as 384Kbps
We tend to Recommend using the 1.5Mbps setting

The "Higher" Intranet/LAN setting was also suspect in Tiger (OS 10.4/iChat 3/x) but does work in iChat 4

I suspect you have yours set on the last.


Also During a chat, if successful, can you look in the Connection Doctor at the Stats option.
Does the Bandwidth shown for either end vary fairly rapidly and by a lot ?


Try Quicktime at the 1.5Mbps setting (iChat will need Restarting if you change this to "See" the new speed).

If that does not work try the Bandwidth Limit in iChat Preferences > Video Section at 500kbps (this may smooth out any variances in the Bandwidth/Internet speed by capping the speed)


At this point I am not entirely convinced this is your end which is why I would like the Stats info if you can get it (The log says they stopped sending).


Any Chance of getting their logs ?


Other notes.

You can Quote the whole of a Post by clicking the speech bubble with eyes icon.

You can also Copy and Paste just part of it to your reply then use the Quote icon and just that bit will be turned in to a Quote.


I also used the italic icon to add a bit more emphasis to the Quote I made in this Post.


User uploaded file
8:50 PM Saturday; April 30, 2011

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"


 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.7)
, Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Apr 30, 2011 1:23 PM in response to Ralph-Johns-UK

1. The previous information was just the pop-up error logs from my April 26 chats after it stopped connecting. I did not get the log through the console. Below is all it read.


2011-04-26 20:25:19 -0400: No data has been received for the last 10 seconds.

Audio channel info: local machine using 10.0.1.2:16402, expecting remote machine to send to 69.138.244.124:57341

Video channel info: local machine using 10.0.1.2:16402, expecting remote machine to send to 69.138.244.124:57341


2. The bandwidth limit was set to none and I have reset it to 2Mbps


3. The speed in System Preferences > Quicktime > Streaming was set to automatic and I set it to 1.5Mbps


4. I will try to video chat this evening with my buddy and will look in the Connection Doctor at the Stats option.


If I have problems I will try Quicktime at the 1.5Mbps setting and if that doesn't work I will change the Bandwidth Limit in iChat Preferences > Video Section to 500kbps


Thank you for your persistence and patience and I am sorry if I copied too much.

Apr 30, 2011 1:42 PM in response to ejfrompotomac

Hi,


Don't worry about the copying. The current forum Software is only 2 weeks old and we are all learning 😀

( I only really learnt that trick yesterday)


Re 3.

That is a bit odd.

As I said the Automatic Setting in Quicktime limits iChat (iChat "Reads" the speeds setting and interprets it and stores it in it's .plist) but your Log said the connection speed was just over 2200kbps (or around 2Mbps).


Irrespective of the setting in 2. (iChat's Bandwidth) that should have been the speed iChat Reported.


I see we were talking about "Logs" from different places.


If you and your grandaughter can also have a text chat going on at the same time it would be interesting to compare times shown on screen (Menu Bar) and see who reports the chat failed first.


As she is on WiFi I am thinking she has an intermittent WiFi issue that cuts the connection.
This could be due to Interference from a nearby by WiFi router to her using s close or the same channel.

(There are about 14 channels that can be selected in the router. They tend to come set ti a mid range one by default - It can pay to choose one at the top or bottom of the list - The mac will cope with the channel change.)

Is she in a position to eliminate the Wifi by using Ethernet (Wifi/Airport Card would need turning Off) ? (As a Test)


User uploaded file
9:41 PM Saturday; April 30, 2011

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"


 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.7)
, Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

>

Apr 30, 2011 2:06 PM in response to Ralph-Johns-UK

I guess I should change the 3. back to automatic.


My granddaughter is young and not able to change wifi. Also - one of her friends tried to video chat with me after text chatting and it did not work either.


We are always able to have the text chat - and then try the video chat. Whether she invites me and I accept, or I try to invite her - the video chat never gets completed.


I will see if we can try later when she gets home.


Thanks again.

Apr 30, 2011 2:10 PM in response to ejfrompotomac

Hi,

Can you add the Buddies listed in Table 1 and tell me if you can get a response from them ?

They are auto-responding Test accounts.


User uploaded file
10:10 PM Saturday; April 30, 2011

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"


 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.7)
, Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Apr 30, 2011 2:28 PM in response to Ralph-Johns-UK

I was able to connect several times with appleu3test02@mac.com


And this is what connection doctor read for statistics


chat duration 00:01:42

Local

Framerate (fps): 14.1

Bitrate (kbps): 1,533.6

appleu3test02@mac.com

Framerate (fps): 19.9

Bitrate (kbps): 2,455.6

audio quality 100%

video quality 100%


I hope that this means all is well and you have walked me through all the problems.

Thanks.

Apr 30, 2011 2:44 PM in response to ejfrompotomac

Hi,


Interesting.


Mega speeds are showing.


My G4/1Ghz Dual Processor is using OS 10.5.8 and iChat 4.0.9

I have a download speed of about 6Mbps from a service that is supposed to be closer to 8

My Upload Speed is around 780kbps


Quicktime on this computer is set to 1.5Mbps


I rarely get iChat to get over 500kbps (It has internal things that stop it using all your Bandwidth).

User uploaded file


My MacBook Pro running OS 10.6.7 and iChat 5.0.3 also does not get that much faster. (Although it has a better and larger pic)


Your Upload speed if lower than the download speed is normally the controlling factor.

If your upload speed is similar to your download speed as suggested in the full Log then your Speeds seem fine.


I presume you have not made any changes yet ?


If you have made changes

You seem to be getting the most out of that 1.5mbps setting in Quicktime > Streaming.


Do you know if the other end is much slower in Internet speed than you ?


User uploaded file
10:44 PM Saturday; April 30, 2011

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"


 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.7)
, Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Apr 30, 2011 2:55 PM in response to Ralph-Johns-UK

I am not sure if I understand the upload speed and all of the rest you wrote. So sorry.


My streaming quick time was reset to automatic and I changed my bandwidth limit to 2mbps.


I tried to copy and paste the connection doctor stats as you did but had to just write it down for you.


I appreciate the test buddies. What a great help you have been. Thank you.

Apr 30, 2011 3:33 PM in response to ejfrompotomac

Ok,


At iChat Launch it checks the hardware available and Internet speed.

This is used to set what size pic you send to your Buddy.


An Intel running 10.5.8 and iChat 4 is likely to aim for a pic 640 X 480 pixels.

This is reduced if the Internet speed it can see is lower.


iChat "Reads" the Quicktime Streaming setting which as Automatic is read as 384kbps

(This is in response to an issue with Tiger and iChat 3 that saw that setting as zero kbps)

This is independent of the Actual speed you get.


If you set 1.5Mbps in the Quicktime setting iChat will work up to that speed with the proviso that your Upload speed is at least that fast.


Most peoples Internet speed is lower on the upload although some Cable services are symmetric (Same Up and Down).

Therefore the Upload speed, if lower than the Quicktime setting, becomes the deciding/controlling factor.


The Connection Doctor tells you if the Frame rate has also dropped from the 30fps max.

What it does not show is the Pic size it is using

It will slow the frame rate to maintain the pic size. (15 as mine shows is realistically the lower limit - anything less than 10 lacks proper movement).


640 X 480 is 0.3 megapixels per frame

iChat can adjust this size downward in an effort to maintain Framerate.


So iChat takes all these factors and settings and tries to pitch the connection and framerate to give you the biggest view it can.
During the connection it makes a another Bandwidth Check (see the lower part of the Full Log you posted) and this is used as the final figure.


Once the final figure is set then the Connection is made and the Buffering in iChat takes up the variances in the internet speed at both ends.

This Buffering attempts to smooth out frame Rate changes that are required when the Bitrate in the Connection Doctor varies too much.


It is at this point in very fast Internet services that the speed at one end can be a problem for the other.

A 5% variance on a connection speed of only 500kbps is minimal (only 25kbps )

A 5% of 10Mbps is a lot more (in round terms that whole 500kbps from above).


Now your Full log mentions 2229kbps This could be a 111.45kbps variance using that imaginary 5% figure.

If your service does vary by that much it may be enough to get iChat at the other end to give up as the Buffering can't cope.
You may see your Frame rate figure start to change frequently. (this would means cast changes in the data the Buddy gets to try and Buffer).


That is why we suggest Changing the Quicktime setting to 1.5Mbps (it is as fast as most Video Streaming sites)

If there are further issues then limit iChat's Bandwidth to 500kbps.

This will lower what iChat uses and cap it beneath the figure that might be involved in any variance in speed and eliminate the need to Buffer at the other end.


Of course if watching the Connecting Doctor show both ends varying a lot in Bitrate an Framerate then you both may be experiencing variances and doubling any effect they have (it can be worse if you are on the same service).


Looked at another way iChat is like a really smart car that can judge road conditions and other factors and then it tries to set Cruise Control.

It obviously does this thinking the fuel will come in a steady stream.

When it comes in fits and starts they will be problems and the journey will not be smooth.


Now that is a lot to digest and it is late here.
Will catch up tomorrow.


User uploaded file
11:31 PM Saturday; April 30, 2011

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"


 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.7)
, Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

May 1, 2011 12:09 PM in response to ejfrompotomac

Hi,


Can you confirm the Quicktime Setting and the iChat Bandwidth settings in the test and the next chat you have with your Granddaughter ?


<User uploaded file
8:09 PM Sunday; May 1, 2011

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"


 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.7)
, Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

May 1, 2011 12:37 PM in response to ejfrompotomac

Hi,


Those were the figures I would need.


IF you have problems with your granddaughter then drop the iChat setting to 500kbps.


It may also pay to get her to do the same (as it is something she can change).

This will at least eliminate any Internet Service speed variances as an issue.


User uploaded file
8:37 PM Sunday; May 1, 2011

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"


 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.7)
, Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

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How do I fix my audio/video in iChat 4.0.9? it has worked perfectly until last night.

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