why did my iphone stop working?

Yesterday, my iPhone ceased to work. It is fully charged. My AT&T bill is paid in full. It can't be turned on via the on-off bar on top. It was working fine and i did not have any problems with it historically. It just stopped working. Any ideas or do I need to take into Apple? Please help.

Rick

iPhone 4, iOS 4.3.2, Dead in the water.

Posted on Apr 28, 2011 5:52 AM

Top-ranking reply

Lawrence Finch

Level 10

229,804 points

Posted on Sep 18, 2017 7:19 AM

Without knowing the "different ways" you tried it's hard to give you new advice. But here's what you should do or should have done:

Charge for 30 minutes with an Apple USB wall adapter and Apple USB to Lightning cable
Hold the HOME and SLEEP buttons at the same time until you see an Apple log or some other message. (On an iPhone 7 or 7 Plus hold VOLUME DOWN and SLEEP instead)
If you don't see anything, try again with a different USB wall adapter and different cable.
If you see an image showing a phone connected to iTunes follow these instructions: If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

If you don't see anything after all of these steps contact Apple support by clicking on the Contact Apple Support link here or at the top of this page, and follow the instructions.

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16 replies

Dec 3, 2015 7:27 PM in response to Lawrence Finch

Thank you the update to iTunes worked

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why did my iphone stop working?