trouble viewing trailers on the Apple Movie Trailers page.

Ok I have solved the problem. I clicked on Safari, then preferences, then extensions, and switched it off. After that I clicked reset Safari and then restarted my laptop. After I did all this, I went back to to the Apple trailers site and everything worked. It must have been the extensions that was not allowing the trailers to work, even though I had no extensions displayed in my preferences, turning it off and restarting everything, including restarting the computer worked.

Tried the Safari extensions bit, but it didn't work for us...

Still no trailers playing in Safari, Firefox or Chrome... So strange, just started in the last couple of days.

trailers are still working in Front Row.

As a note, QuickTime Player is version 10.0 (118)

not sure that would have anything do do with it though? Unless apple has borked their trailers site content for Macbook users 😉

I'd laugh if it was so simple as as display:none; or what looks more likely like a visibility:hidden; css blunder...

Tried turning off extensions (I've got no extensions loaded either but did it anyway) and restarting everything but, nope, still not working for me. Doesn't work in Chrome or Safari but oddly it's still working just fine in Firefox for me.

I tried the extensions trick and it worked for me. I only use Safari so can't tell you anything about chrome or firefox. Just tried it and then went to trailers page and I can now load all of them (or at least the 5 that I tried).

Just started having the identical problem a few days ago. Windows 7. Have tried Internet Explorer, Firefox, and Chrome, and still no trailers appear on trailers.apple.com. Perhaps automatic Windows Update changed some setting? Hope someone figures out how to fix this.

Possible Fix: Change Your DNS - Then reset and empty cache in Safari. Finally restart Safari.

I had this same problem and fixed it. I tried turning off extensions, other browsers, even another computer. It occurred to me that they were all using Google DNS: 8.8.8.8.

I switched to another DNS, restarted Safari, emptied cache and reset Safari.. then restarted Safari again and I am now able to view Movie Trailers again. In my case I switched to 208.67.222.222 for DNS and things are working now.

Firefox worked but for some reason both Safari and Chrome didn't. I did a Reset on Safari and cleared the cache and it fixed it. Cleared browsing history on Chrome and it fixed it for that browser too.

Obviously something got caught in the cache that was really screwing things up.

I have exactly the same problem that appeared on May 17. Nothing described above worked. I think that this is something to do with Apple serving because I have Ipad on the same wireless router and Apple trailers do not work on it as well, hence, this is not a particular desktop problem. Restarted router-nothing. Removed QuickTime preferences-nothing. Swithed off extensions-nothing for now. Incidently, same trailers work on the itunes store site.

This is frustrating!

Well if you load firebug here are a couple of errors:

1. Illegal character in scriptaculous.js (line 1) --> why would they need to encode that crap I have no idea, or maybe it's being transferred as binary while it is a text/js?
2. Builder is not defined - this.swapViewElement = Builder.node('div', {'class:'overlayPanelContent'}); in overlay_panel.js (line 66)

This my friends is apple's webmasters' fault. Chillax while they fix it - hopefully they know about it.

Tested in: Safari, Chrome, FF 4.0.1 on OS X 10.6.7; IE7, IE8, FF 4.0.1, Opera 10, Chrome, Safari on Windows. They all exhibit the same behavior.

Same problem. Managed to get the site to load by changing DNS, but still no ability to see or play any trailers. Thanks for your help.

I also have the same problem on a brand new MacBook Pro (10.6.7). I have tried it in Safari (5.0.5), Firefox (4.0.1), and Chrome (11.0.696.68) and none of them show any trailers. I turned extensions off and it did not work.

I then checked my old PowerBook G4 (10.5.8) and it also doesn't show trailers through Safari. When going to trailers.apple.com this message comes up "We're Sorry The Apple.com Trailers Application has encountered an error. The team's been notified and we're looking into it. Error initializing Trailers Application"

They all worked fine a few days ago.

This seems to be resolved now for me and I didn't do a thing. As TiGPS said, I'm sure this must have been an Apple web issue rather than something on our end.

same problem on every computer home and work, on all browsers.

bump