trouble viewing trailers on the Apple Movie Trailers page.

I am using PCs and having the same problem with three different computers, with explorer and chrome. No link to see movies. If anyone figures out the fix, please let us know!

I think I've fixed it!

Hey, I was having this problem with my new MacBook Pro. I thought it was something to do with the software because I hadn't visited the site on my new computer before.

I'm also using someone else's wifi network and the ISP adds its own DNS servers.

Here's the fix:

Change the DNS addresses for your current network (OpenDNS' DNS address is 208.67.222.222)

Reset Safari

Close Safari

Reopen

You should find that you can now use the trailers.apple.com website as normal.

I've no idea why this works, I'm just glad it does! Saves me having to run a Combo Update!

Let me know if this this works for you!

Already tried the OpenDNS setting, and reset and restart. No dice. Glad it worked for you.!

Same issue here...

Can click on the link, to go to the movie trailers page.... list of movies shows, click on one to see the trailer.... the page loads fine, all of the images and descriptions are there as is usual- though it has a newer layout to it now.... but there is absolutely no link loading/showing on the page to click to watch them, as was before.

Have done all of the cache, history, repair permissions and such... but nothing.

Like I said, can get to the page for each... see an image and read about them (cast, director, summation...even FB and twit links and such) but it is blank as far as any way to actually watch it... used to be a small blue bar/link... now is no longer there. And this is on Safari, Firefox, and Chrome.

As another stated, some pages redirect you to some other site.

Screenshots... 2 of them to show entire page... can see a link to Find Showtimes... but nothing else.

Actually spent an hour with Apple Support, got kicked up to a supervisor, who in the end- told me to reinstall the OS. AH yes, the "shotgun" approach. 😐 Still, I can live without the trailers.

Having the same problems. Five PCs one with both Vista and Win7 - so actually six (two WINXP x86, one Vista X86, three WIN7 X64). All, except for one WINXP PC will not show movie trailers. The one WINXP PC has consistently shown trailers. On all the PCs when I first installed QuickTimethe first test that I performed was to play a movie trailer - so I know that all PCs have, in the past, successfully showed trailers. I have tried all the suggestions in this thread, and none have worked. I have tied accessing via a VPN (which forces changes in DNS and other params) without success. Flushed DNS and Route, rebooted the cable modem and router, uninstalled/reinstalled JAVA and QuickTime, used IE 8/9 and Firefox, and even restored one WIN7 X64 C: partition to an off-the-disc clean config, installedQT/JAVA, and still cannot play movie trailers.

One other problem is that under the top row of movies (Beginners and Pirate) there is a menu bar with selections such as "Just Added","Exclusive", etc. If one of those is clicked I get "We're sorry, The Apple.com Trailers Application has encountered an error. The team has been notified and we're looking into it. Unexpected error."

Given all the above I conclude that this is an Apple problem, or at least a problem for which Apple should be providing a work-around until the cause can be rectified. For users, this just an inconvenience. But for the advertisers that are trying to get their trailers before a movie audience, it is significant Apple failure, regardless of the source.

Last week I can view the trailers on my PC, now I can't! There's a spot where they all go on all the movies and it's blank. Is it Windows, Apple, or what. Are they reading this comments?

IMHO.... it is an Apple issue. I know many are finding some ways to circumvent it, but it does not work for everyone. Much less, you really should not be having to go through all of those steps (other than typical cache, repair permissions and such)... and the fact that it is occurring on all 3 browsers.

They updated the actual pages for the trailers... meaning the look of the actual movie page you are at trying to view.... methinks they forgot a semicolon in the code somewhere.

Same issue here. Latest builds of OS X and Safari and no trailer dropdown menus. I have the same issue on a Windows 7 machine using firefox 3.6 latest build at my work. It started a few days ago.

Same problem here too in firefox. Just got a new Dell xps 17 and installed latest QuickTime and no dice. The whole page loads just like everyone else but no trailer/trailer options. I'm really stumped. Tried IE too, still nothing.

Windows 7x64

Firefox 4

Latest QuickTime

Same problem. I did not see this post until after I posted elsewhere. Funny though - trailers will show up on my iPod Touch2 &4 but not my iPad2, MacBook and iMac i7.

See: https://discussions.apple.com/thread/3071598

I have the same problem. No buttons showing at all. I went to the page via my iPhone and it worked first time. The trailer appears above the same page that shows on Safari on my MBP, but on the MBP the trailer is not there. I imagine it is some tweak they did for iOS and it has hosed the OSX version. If you have to do all the fixes that have been posted here then they broke something. Basically this has made the site useless for non iOS users.

In quicktime preferences - go to 'MIME setting' and check all the boxes with right mark.

You have to do it again after restarting the mac.

Same issue here. 2011 iMac, all 3 browsers. (Saf, FF + Chrome). So lame.

loopdesign

click off the divx extension in safari.

Tell me more about which site and extension you have installed.

Do this everytime you login-

In quicktime preferences - go to 'MIME setting' and check all the boxes with right mark.

You have to do it again after restarting the mac.