trouble viewing trailers on the Apple Movie Trailers page.

I have the same problem it is driving me crazy! Someone please help!

This the correct URL:

http://trailers.apple.com/

Do you not see them there?

The following only applies to those running Tiger or Leopard:

If you are experiencing trouble viewing QuickTime movies with QuickTime Player or the QuickTime browser-plug-in follow the steps in the link below to ensure that QuickTime is properly installed on your Mac

http://www.apple.com/quicktime/troubleshooting/

If you having problems watching WWDC Keynotes, tutorials or Trailers on the Apple website, check your [b]Quicktime Player 7[/b] settings in System Preferences:

Under Streaming, set for Automatic, enable Instant On and Play Immediately.

Under Advanced, click Mime Settings and ensure that Streaming (both kinds) are enabled.

(Note that if you are running Snow Leopard you should be using Quicktime Player 7 and not Quicktime 10.) Snow Leopard does not have a QuickTime System Preference pane. No MIME Settings options. No streaming settings. If a User has migrated from 10.5.8 then those settings have moved over (but no changes can be made). QuickTime Player 7 is in your Applications/Utilities folder (if you've got it installed). If not you can install it from the Snow Leopard DVD (Optional Installs).

I just recently started having issues viewing trailers on the Apple Movie Trailers page.

Check Safari / Preferences - Extensions.

If you have DivX installed, turn off Extensions, quit Safari, relaunch Safari. Try a video.

That particular Extension prevents Apple trailers from loading.

Some users have problems with the Incognito and YouTube5 Extensions also when trying to view an Apple trailer.

The problem for me at least is that when I go to a specific trailer (for example the transformers 3 trailer) it directs me to the individual transofrmers 3 site but gives me no option to select any trailers.

It is basically everything else on the screen besides the trailers (so just the cover art and the information located at the bottom of the screen), This occurs with every trailer I select. I am running WIndows 7 and this occurs with all browsers I have tried using..

The DivX extension has not caused the problem to my knowledge because I deleted the extentsions and there is still nothing. Any other suggestions?

I am also having this issue on my iPad 2. Are there any fixes.

It seems to be a java script error. I turned on the debugger and those are the only 2 errors I get.

I am having the exact same problem as the OP on a brand new 2011 iMac. Tried several different browsers, verified disk permissions, deleted library preference files, etc., etc. Ironically they work just fine in Boot Camp under Windows 7 using IE. How can the java script error be fixed?

Exact same problem with me on my MacBook as well. Could this be a bug with the website or Safari?

I'm having the same exact problem. I'm on an iMac running 10.5.8. This is clearly not a problem with extensions in Safari and neither is it a problem with Quicktime.

When I go to the apple trailers page, the dropdown menu that is usually located in the upper left that you click on to play a trailer or select a resolution size simply is not there at all.

I open the page in Firefox and it works just peachy keen. This is ONLY happening in Safari. I initially tried simply using the "reset Safari" command and then I downloaded and reinstalled Safari to see if that would fix it. I haven't found a solution yet aside from simply using Firefox to view the page which is not exactly my preference (and thus why I'm here.)

I haven't installed anything or deleted anything (other than reinstalling Safari) so the only thing I can guess at this point is that something changed on the trailers page itself.

Came here looking for answers but apparently there are none yet. Hopefully Apple is aware of it and working on it...

When I go to the apple trailers page, the dropdown menu that is usually located in the upper left that you click on to play a trailer or select a resolution size simply is not there at all.

That could be a Javascript issue. Is yours up to date?

I have no problems viewing trailers from that page.

I believe my java is up to date. I reinstalled Java for Mac OSX 10.5 update 9. Is there something else I should run?

However, if it were a problem with that, wouldn't it also not work in Firefox?

I'm actually experiencing the same problem in Chrome but not Firefox which strikes me as very odd.

I am having the same issue with the apple trailers site, it usually works fine. Is there a way I can fix this? I am using a macbook pro and my system is up to date.

Same issues here. Doesn't matter which browser we are using on the Macbook (10.6.7). Chrome, Safari and Firefox are all up to date, quicktime etc are all up to date.