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Reformatted Hard Drive "flashing "?"and Smiley face Folder after OS reinstall"

Hello All,

I have acquired an ibook from my friends Mom but it had a bad Virus in it so thinking I knew what I was doing I reformatted the drive and installed the OSX disk that came with the laptop "there are two install disks 1 and 2 but only the first disk was installed it didn't ask for the second disk. When it rebooted I got a flashing folder with a "?" and a Smiley face. First off this is my first Mac I have owned so I'm lacking the acquired knowledge to pursue fixing this ibook.


So what should I do? I have searched on the Internet for some answers but with no out come. So I found the apple support communities and I'm praying that I can find good advice here to resolve this issue I am having. I also other disks that came with the laptop, 3 software restore disks and an Apple hardware test disk along with the 2 OSX install disks.


Any help given would be very appreciated if someone can guide me into the right direction with getting my ibook back to working condition. I can provide additional information if need.


Thank you for your time to read this.

Kind regards

Mike

iBook, Mac OS X (10.2.x)

Posted on May 1, 2011 8:45 AM

Reply
53 replies

May 4, 2011 4:58 PM in response to Ronda Wilson

Yes they are the Original disks that came with the Laptop. But I just tried to install again and the same thing happens over and over . I'm out of ideas with this. Want me to mail the Laptop to you and see what you can do to it. I would rather pay you then someone else that would not give me the information and time to try to help me out like you have 🙂

May 4, 2011 10:32 PM in response to MikesFirstMac

OK, some answers, although they may not be the questions you need answered now:


On the original install, which completed and gave you the original flashing question mark - not using the second CD may only be because you used a Custom Install and didn't install all those other languages and printer drivers you were never going to use.

When I re-format and re-install OSX 10.2.0 from the discs that came with my MDD G4, I cut down on the install too, no printer drivers, no foreign lanhuages, no software packages that I'll never use, like IE and iMovie. Disc 2 was never used, everything I needed was on disc 1.


One simple cause of the flashing question mark is that the PRAM battery is dead. This would maybe lead to a scrambled PRAM when you first attached power. So those that suggested resetting PRAM were correct, it helps get some order back to the Mac, but as it stores the startup disk also, with a dead battery it's never going to be correctlly held. A dead PRAM battery results in the flashing question mark on the old G3 towers and G4 towers, but I haven't read of it causing this on a PowerBook / iBook, maybe because they have only the one disk, but it could be the cause of your first issue. Then my 17" Aluminium PBG4 has a dead PRAM battery and it has no issue booting from the internal disk, maybe I've just been lucky.


Burning copies of the original media doesn't help you. I've found when I tried to make copies of the original install media for an old iMac G4 (OS X 10.1.4) using Toast Titanium, they were useless. If I imaged the discs as CD-R / DVD-R Master in Disk Copy / Disk Utility and then burned them to discs in Disk Copy / Disk Utility they were fine. Almost all my original bootable / install media since have been the same, I had to use Disk Utility to copy them. Think it has something to do with the Partition Map used on the optical media, Toast just gets it wrong.


I'm beginning to suspect that the "The Installer has quit due to an unexpected error. (exit code 0) Please restart your computer." is a red herring, it would appear to only surface when you're trying to install OSX 10.2.1 on top of an OS already installed. If you'd been able to boot after the original install it would not be an issue. I have seen that error happen before, but only in later Mac OS's, ie. OS X 10.4 and 10.5, when the Mac OS gets very fussy about the quality of RAM - which is why almost everyone asked you to remove the extra RAM or run a Apple Hardware Test. It doesn't really test the RAM thouroughly enough, it's usually only some third-party memory testing software for OSX 10.4 and above that does this. As you're trying to install OSX 10.2.1 Jaguar, and it's not too fussy about the RAM, it shouldn't be the issue, but we could be wrong. Just checked the iBook specs, it uses PC-100 RAM, and I've only seen it before where the Mac required PC-133 RAM and the RAM installed identified itself as PC-100, so again, shouldn't be the issue. If you can run the Apple System Profiler while booted from the install disc - don't know, never tried it, or even looked to see if it was available - then that would be a good check. Also make sure that it reports the RAM sticks as the size you expect them to be - I've seen suspect 512MB RAM come back as 256MB or Empty in ASP, as well as being reported as lower speed.

May 5, 2011 12:22 AM in response to Ronda Wilson

Re: iBook PRAM capacitors

Well, you (rather I) learn something new every day. It'll also explain why I've never read of it as an issue with an iBook.


Re: Apple System Profiler

I went through all 75 photos twice, the "About This Mac" shot from before you started showing 640MB RAM doesn't really mean anything. There's a "More Info" button on there that brings up the actual Apple System Profiler, it's from the Apple Menu, and I hope it's available from the Apple Menu when you're booted from the Install CD. In the ASP it shows the modules installed and the rated speed for each. Again, shouldn't be an issue with OSX 10.2.1, but suspect RAM can cause this. Your iBook will use the built-in 128MB first, then start to use the additional 512MB. It'll only be when the install needs to use some of the RAM on the suspect chip (there are 4 or 8 on the RAM stick) that it may crash out like that. So I don't think this is the issue, but it would be reassuring to check the ASP if you can.


Had considered it might be a required firmware upgrade or a firmware upgrade that had been applied that then requires OSX 10.2.2 or something as a minimum, but I can't find any evidence of such a firmware update for your iBook. Not a silly suggestion, how could Apple do that ? It's happened before, and just a few years ago with Mac Pro owners (like me).


If you boot from the install media and run Dick Utility / Disk Copy from within the start of the installer, and check the intrenal disk, is the partition map scheme "Apple Partition Map" ? (Select the physical disk and then do a Get Info)

May 5, 2011 12:54 AM in response to Simon Teale

But I did have Mike remove the extra RAM. No change in the behavior of the installer nor iBook, unfortunately.


That screenshot of the OS version and processor MHz rating showing 640 MB RAM is the entrée to the System Profiler. I don't think it would show up there if it didn't show up in the full System Profiler.


No firmware update is available for any iBook above the older colored clamshell models.


http://support.apple.com/kb/HT1395?viewlocale=en_US


I'm really rusty with Mac OS X 10.2, though, so if you have any other ideas, bring 'em on.

Reformatted Hard Drive "flashing "?"and Smiley face Folder after OS reinstall"

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