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Error Code (-1) Can't Restore iPad

Tried updating to the latest OS. It failed and itunes says iPad needs to be restored. Tried restoring and get error code (-1). tried restoring again. It goes through the restore process, completes, then says it needs to be restored (as if that's not what I just did). So I try again and get error code (-1)



I have:

Restarted the pc

Restarted the ipad

Hard reset

Uninstalled and reinstalled the latest itunes

Tried all the different usb ports

Created a new user for the pc

none of which works... still getting the same error or it just finishes and states that it needs to be restored


This is a freshly unboxed iPad 32GB wifi (original ipad) that was given as a replacement for another non functioning ipad


called customer service (the guy was patient and very friendly by the way) but they were unable to find any info on an error code (-1).



Has anyone else received this error code or heard of it? anyone know a cause or a fix?

iPad

Posted on May 1, 2011 6:08 PM

Reply
6 replies

Oct 29, 2011 8:49 AM in response to rxdawg97

Tried restoring on multiple pc's but it wouldn't work. Ended up bringing it to the apple store, they took it to the back and when they brought it back out it was restored. No idea what they did differently. Still can't use the pc's I have to update to the the latest os so I don't know what to do. Still have no answer on a fix or even the cause behind this error code. The iPad is now out of warranty so I could really use a fix for this.


Anyone know if you can bring an out of warranty iPad to an apple store and have them update the os at no cost?

Nov 28, 2011 6:53 AM in response to Corsair Noir

A real toughy I only had my I pad for one half a day and I tried installing the new update and I have been trying on and off to get the new ios5 happening after over 40 tries.


Lucky me I have an appointment with the propeller heads from the Apple store tomorrow so I am hoping they will have a fix for this one.


Looks like its a bigone full of fun and and frustration.


Yes I have used different computers same problem gets 2/3rds through then stops.


Of course it all happenned over the weekend when "no one is home" at Apple.


Will let you know the outcome and hopefully what to do!

Nov 28, 2011 7:24 AM in response to Corsair Noir

If you can't update or restore your iPad: Press and hold down the home button for five (5) seconds, then (without letting go of the home button) hold on to the sleep button until the apple sign shows up on your screen, and finally (still holding on to the home button) let go of the sleep button, and in a few seconds the image with a USB cable and the iTunes logo should appear.

This process puts your iPad into DUI mode which means that it has been un-bricked and should work properly once you put it into iTunes. Keep in mind though: it won't start up untill you plug it into your computer, let it start up, and sync it to get everything you need.


Best of luck!


Note: If your iPad, iPhone, or iPod Touch ever crash and refuse to work; you can do this process at any time to get it going again. If you're running iOS 5 you don't need to connect it to a computer at all, just configure your device like you did when you installed the software for the first time.


Message was edited by: K1ngc00l

Nov 30, 2011 4:56 PM in response to henryfromaustinvil

Well I took the ipad into the genius bar and they tried a couple of times but decided to giveme a new one as a replacement. So I am sorry but nothing from that outcome.


The only other thing I noticed is that all the detail regarding my Ipad had disappeared like the name, capacity, version and serial number. so it may well be a problem with a flash memory which holds info to allow windows and itunes to interrogate the ipad. the plot thickens. anyway I have a new one so I am happy.......

Error Code (-1) Can't Restore iPad

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