updates available ... but ... account you used to purchase it

When I get this it is because the MAS has dropped the 3 digit security code for my bank card. After I supply the missing information the issue is resolved.

Go to the Store menu in MAS and select View My Account. Make sure that all of the information in your account is up-to-date and complete.

I've had this problem on my Macbook Air since I bought it. I'm signed in to my Apple account via my login prefs and also via the app store.

I tried your suggestion with iPhoto, which I had previously bought for the iMac. That worked, and it's now downloading.

However, the other two apps I can't update are iMovie and Garageband. These came with the Air, I've not paid for them separately. So when I moved iMovie to the trash and logged back in to the app store, it wanted me to pay for iMovie as a new purchase.

Any other suggestions how to get around this issue?

many thanks

Simon

That is not how to handle the apps that came preinstalled. You must first associate them with your MAS account. So if you MBA came with any Restore DVDs, then you need to get iMovie back on your MBA or you have lost it.

This is the solution discovered by user ebasan for the preinstalled apps of your iMovie - Garageband issue;

1. Go to >System Preferences

2. Choose User & Groups

3. Choose your account and look for Apple ID under Full name

4. Choose Set... and sign into your Apple ID

5. Close System Preferences

6. Go to >App Store..

7. Choose the Sign in under Quick Links (right side)

8. Go to the Update tab

8. Click Update for your app

Hi Dahveed,

thanks for the prompt reply, but unfortunately that's not it.

I'm logged in to my Apple account via my user account, and also via the App store.

The new MBAs don't have a restore CD or USB stick. I think any software restore needs to be done via the App store!

Garageband & iMovie are shown on the updates tab of the App store, but not on my list of purchased items (since they came with the new MBA), so I can't find any button that would let me re-install them.

So I'm still stuck I'm afaraid.

Simon

Then you will need to speak to Apple about how to recover them because before you can redownload them from the MAS or update them through the MAS you needed to follow the above steps to associate them with your MAS account using your Apple ID. But you removed them before you did that.

Are they possibly still in the Trash? If so drag and drop them back into your Apps folder and then take the above posted steps.

I fixed this after much searching. I guessed the solution.

I had the same problem (

"You have updates available for other accounts.

To update this application, sign in to the account you used to purchase it."

I suspect that in some instances the App store Apps become associated with a specific user account (as in user on computer not AppStore account). Or as once happened to me the same user account on a different computer, but renamed (I altered the case).

To download Apps I've purchased but can't update due to this problem I simply login to one of my other user accounts (as one does at the computers startup login screen -the screen with a row of user icons at startup). Then open the AppStore and signin using my AppleId (I only have one) then install the "Purchased" App.

When I go back to my primary user account the App has been updated and works..

Note for this to work, you may have to dele the old version from your Applications folder.. Sometimes, but only sometimes, simply deleting the app is sufficient to allow reinstallation without switching to a different user.

Weird but that's the AppStore for you. Pity Apple fails to provide proper AppStore support. Sometimes it feels as though Apple is suffering profit overload, and forgot to employ enough key staff to ensure that "It just works.", or support customers when services they've paid for (e.g., AppStore, iCloud, Safari, TomeCapsule etc) fail.