Unable to authenticate the package: 9780987119711.itmsp

I had the same problem this morning. After digging through the menu I chose File > Package History which showed a message about a password problem. I clicked on the userid button on the top-right corner, logged in again, and retried it. It worked! Whoohoo!

Same thing for me. I finally checked the log and it appeared I wasn't connecting. I remembered I'd updated my password. As soon as I applied the new password in iTunes Producer it worked. Voila!

I got the same problem after I change my password of my App ID. May I know how to apply the new password in iTunes Producer?

Many thanks,

Kevin

When you go into iTunes Producer there's a button in the upper right with a silhouette on it. Click there and enter your new App ID and Pass. That should do the trick.

Wishing to continue this thread...

I got the same message after simply changing a few images in my book as requested by Apple (see below).

I don't have any network port issues as I am using the samne network I used for submiting my first epub last weeek.

Using latest iTunes Producer.

This is frustrating as I am working on the dark - how do I find out what I need to alter in order to get this package validated?

Thanks.

==

Full EPUB asset: Image Quality Notes: Feb, 14 2012, 4:7PM - Apple: The first page of each Chapter contains a placeholder image, please replace. Example: Page 4. Please log in to iTunes Connect to view this request and upload replacement assets:

Hello Forum Users…

For those of you who have run into the upload roadblock, getting an error message similar to this:

Package Summary:

1 package(s) were not uploaded because they had problems:

/Users/slm/Desktop/MUSIC to PICTURE for IBOOK/2012 MTP for iTUNES Bookstore/9780615600918.itmsp - Error Messages:

Apple's web service operation was not successful

Unable to authenticate the package: 9780615600918.itmsp

ERROR ITMS-9000: "OPS/ibooks.ncx(5): 'p50': fragment identifier is not defined in 'OPS/content9.xhtml'" at Book (MZItmspBookPackage)

Following is a "specific" fix, but the idea of the fix will help you with your specifics too.

I tried for 17 days to upload a book that looked and worked perfectly in iPAD via Preview.

After many discussions with Apple, who to their credit stayed with me over 2-3 days, I decided to play a hunch.

I went into a duplicated copy of the book and on every page, (because the error message was not telling the whole story), looked for whatInDesign would call "Overset Text."

Now... the "flaw" in iBOOK Author (hint) is that it won't advise you of this "overset text" as does InDesign.

And to compound the matter, the exported ePUB document WORKS in iPAD Preview.

See Screenshots from InDesign:

Couldn't attach the Screenshot, but it is simply a box that says there is overset text. (text that exceeds the bounds of the text block.)

Nevertheless, I played this hunch, and sure enough found a few boxes with the + in them. In other words I clicked on EVERY text holder and every text block in the entire document.

Where I found + signs, I simply deleted some carriage returns from the iBOOK file... (please note… carriage returns and literally empty spaces that caused the overset text) and then erased all previous copies of the Music to Picture Book on my hard drive, iTUNES and iPAD.

The result? A "text-book" upload with no snags! As my Son would say… "Victory!"

So, first make sure that you are using only PNGs, Jpegs and Movie files to iBook Specs. Then... make sure there are no overset text boxes, which you must do manually.

Enjoy & Godspeed!

Steve

Stephen Melillo, Composer

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If it might be of some assistance: I got the 'unable' message as well and it gave me some error about wrong metadata (it said that it should be 'book', 'ibook',... which obviously wasn't the case.) So I started playing around, renaming some things, and suddenly it uploaded all the way... Very strange. It's pretty hard to explain but where it says you have to chose 'reading book' or 'study book' or something, there was 'book' with a capital letter and a small letter. I changed it to capital letter (yes, it showed up twice in the pull down menu) and it all worked...