iTunes will not recognise my CD/DVD drive

Jan 18, 2013 10:04 AM in response to brucefromcanterbury

I'm having the same problem but none of the fixes I've read seem to work. The only way I can get the cd to be recognised is by quitting itunes and opening as administartor. I have uninstalled the Gear drivers and updated with 4.020.5, updated the CD drivers from the Dell website and even tried to go back to iTunes v10.7.

Disk Diagnostics Below:

Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)

Dell Inc. Studio 1535

iTunes 11.0.1.12

QuickTime 7.7.3

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver 1.63.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 002CBA080A169ED0

Current user is an administrator.

The current local date and time is 2013-01-18 17:55:46.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

ATI Technologies Inc., ATI Mobility Radeon HD 3400 Series

**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: e2087211eb0372d08ba70ac8efc753

iPodService 11.0.1.12 is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

**** CD/DVD Drive Tests ****

LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.3.0),

E: Optiarc DVD+-RW AD-7640S, Rev HD18
Audio CD in drive.
Found 13 songs on CD, playing time 51:01 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 05:16:50
Track 3, start time 08:42:10
Track 4, start time 13:26:72
Track 5, start time 16:24:00
Track 6, start time 19:57:22
Track 7, start time 23:59:05
Track 8, start time 27:18:37
Track 9, start time 32:57:37
Track 10, start time 37:48:30
Track 11, start time 41:20:35
Track 12, start time 45:07:20
Track 13, start time 48:13:55
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 10 16 20 24.
The drive CDRW speeds are: 10.
The drive DVDR speeds are: 10.
The drive DVDRW speeds are: 10.

Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
Force Optical Power Calibration before burn is turned on in the preferences.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: Optiarc DVD+-RW AD-7640S on CDR media at speed 24X.