trying to update apps but invalid address keeps popping up

Recently every time I try to purchase apps or update apps on my iPad a badge pops up saying "Invalid Address tap continue to sign in" I hit continue and my address is correct, but my credit card 3 digit code is missing. I enter that and tap done I then try to update again and the same invalid address badge pops up again. This problem just started this week and it's very frustrating. I tried changing my password and now I'm having the same issue on my iPhone 4. Has anyone seen this or have any advice? Thanks

iPad 2

Posted on May 5, 2011 9:30 PM

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121 replies

May 16, 2011 3:42 PM in response to KevBlack

I promised a how to when I got it fixed. So here it is.


Example


Address: **** N *** E

City: NORTH OGDEN

State: UT


Notes: city must be in caps. State must be in caps and abbreviated without any markings. Check the USPS "find my zip" to get EXACTLY what to type in. Put your address on a single line. No markings in the address area.


If you have any future questions feel free to contact me at


xela.notnef@gmail.com


Hope this helps

May 16, 2011 3:58 PM in response to meganfromcincinnati

Megan and everyone,

After spending several hours on the phone with Apple (who were wonderful btw) I finally got a solution to the invalid address loop. First they had me go to this webite to see exactly how the postal dept. has my address listed:

http://zip4.usps.com/zip4/welcome.jsp

After I did that they had me go to appleid.apple.com and click on " Manage your account" and make sure the address was the same way as the postal service had it.

Now this initially did not work for me as it turned out my bank had our old zip code in their files so I called them to change it to the new zip code. Then it all worked! So try the first two things first and if all else fails call Apple - they were so very helpful and are fully aware of the issue. If you call your local Apple Store they can connect you to Apple Support directly.

Hope this works for you! Good luck!

Terry

May 16, 2011 9:21 PM in response to KevBlack

I have tried everything. My address is pretty straightforward. I checked google maps, I checked USPS. I changed Circle (which is on my bank account) to Cir. I tried all caps, I've tried without caps. I've tried with the 4 digit addition, and without. I've tried putting in my middle initial, and leaving it out. This is far too frustrating. I tried numbers on one line and address on the other. This really *****.

Aug 11, 2011 4:23 AM in response to KevBlack

Been having the same type of problem with updating apps, password not being recognised no matter how many times I reset it, then it asks for credit card details which it will not accept, so I do not know how I am to update my apps because it say it must have credit card details. Have checked that all information matches and it does. So I have no idea what to do and I have not heard from itunes since I contacted them about this specific problem.

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trying to update apps but invalid address keeps popping up

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