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trying to update apps but invalid address keeps popping up

Recently every time I try to purchase apps or update apps on my iPad a badge pops up saying "Invalid Address tap continue to sign in" I hit continue and my address is correct, but my credit card 3 digit code is missing. I enter that and tap done I then try to update again and the same invalid address badge pops up again. This problem just started this week and it's very frustrating. I tried changing my password and now I'm having the same issue on my iPhone 4. Has anyone seen this or have any advice? Thanks

iPad 2

Posted on May 5, 2011 9:30 PM

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121 replies

Jun 22, 2017 12:52 AM in response to Suni2106

Request apple to fix this im

We are fellow users, you're not talking to Apple nor iTunes Support on here.


If your card is not valid try just logging into the account and see if you can remove it : Change or remove your Apple ID payment information - Apple Support


The 60 will be a temporary store holding charge : About payment card authorization holds in the iTunes Store - Apple Support

Jul 4, 2017 1:29 AM in response to Nilamkash

I think either Apple ID's are hacked or there is some Virus!

?

Hope Apple understands this issue and refunds my money back which was charged unnecessarily!!!!!!

If you are expecting a reply from Apple on these user-to-user forums you won't get one, we are fellow users.


The Rs 60 is not a proper charge, read : About payment card authorization holds in the iTunes Store - Apple Support

Jul 3, 2017 8:31 PM in response to KevBlack

I tried since last 3 days, whenever I try to download new app from Apple Store it is showing Invalid address!

And it takes to Apple Account where my Credit Card account details are missing, I uploaded details atleast 5 times but regularly Invalid details pops us from Apple Store! Again we are taken to Account and details of Credit card are missing!

Twice I was charged Rs 60 just to see what is problem with my Account!

I think either Apple ID's are hacked or there is some Virus!

I never expected this from Apple!

I recently purchased IPhone 7plus!

Hope Apple understands this issue and refunds my money back which was charged unnecessarily!!!!!!

May 5, 2011 10:14 PM in response to KevBlack

Seeing exactly same behavior on iPad. I then opened iTunes on my windows laptop and tried to purchase an app there too, same exact error and/or problem, says the address is not correct. I even tried to change my credit card data, same "invalid address" popup. I only live at one address and thats were my bills go, I even tried to clear the address fields and started over, same popup and I now can't purchase apps, even free ones.


Maybe its some kind of iTunes credit card processing issue. If others are having the problem please reply to this thread so Apple sees this and can get it fixed.


Thanks,

Brian

May 6, 2011 5:12 AM in response to KevBlack

Was able to solve this late last night. I checked my bank website to see exactly how they had my address entered. It turns out the bank had my apartment number written as "APT T" where as on iTunes I had it written as "#t". Once I changed it to match no more problems. So make sure your address is the same on credit card as it is in iTunes. Hope this helps

May 6, 2011 5:30 AM in response to KevBlack

Same for me with iPhone 4 and ipad. Will try your suggestion, kevblack. Seems to me that Apple's validation must have changed on 5/5 because I have updating practically everyday for a month with no change to the address on my credit card. Extremely frustrating. Very surprised as well as I've never had this issue and have been an iTunes client for a very long time.

May 6, 2011 5:47 AM in response to diazk27

Did check bank address, which uses my full name including middle initial. On the Apple Billing data sheet, there is no place to enter middle name or initial.


Has to be an Apple server issue. I get the same response "Incorrect Address" regardless of trying to purchase or update apps on two iPads and an iPhone. All software is up to date. For me problem started after updating iTunes to 4.2.2 yesterday.


Logically, why would billings info even be a factor. Ipad (iphone) updates are Free. Credit card information is inconsequential.

May 6, 2011 10:14 AM in response to KevBlack

KevBlack's suggestion worked. Steps:


1. I logged in to my credit card site to verify how my address was listed. I had my apt number listed as Unit 12 on Address Line 1.


2. I logged into iTunes website and changed my Address Line 1 from '#12' to 'Unit 12' and saved to match my credit card address line.


3. I then tried to update my Apps in my iPhone and encountered the invalid error message again and entered my password.


4. This brought me to the Credit Card page where I entered my 3 digit code. I verified that the address was bearing the change I had made in Step 2, and it was.


5. I submitted and my apps began to download resolving the issue.


It seems that the validation is occuring for the credit card address on this line where Apple iTunes account is looking for an identical match from your credit card site OR maybe the '#' may be causing the issue.


In either case I agree with BlueHarbor that Credit Card Info should not matter if your Update is a free one, which it was in my case.


Seems like Apple customer service needs to clean this process up a bit or LET THEIR CUSTOMERS KNOW IN ADVANCE BEFORE INTRODUCING CHANGES THAT MAY AFFECT THEM since we are all scrambling after the fact to find out why our app updates failed and the error messages are not specific about which address is invalid (credit card vs. email address)


Thanks KevBlack for the help.

May 6, 2011 10:17 AM in response to KevBlack

Address change or verification is the answer. But it's not necessarily straight forward. Like, for my CC account, I use my middle initial. I also use a suffix like Jr.


So, in the Apple verification I used both my first name and middle initial in the "First Name" space. And, I used my last name and Jr in the "Last Name" space.


That worked.


Strange!!

trying to update apps but invalid address keeps popping up

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